Dev Raj Bista
Startford,London
Summary
Dedicated professional with strong skills in customer service and staff supervision. Experienced in managing dining environments and addressing guest needs effectively. Committed to enhancing service quality and operational efficiency in the hospitality industry.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work history
Dining Host
Dimmitri Binnachi
London, United Kingdom
05.2024 - Current
- Assisted wait staff during busy periods for seamless service delivery.
- Supervised setting and clearing of tables, maintaining restaurant's high standards.
- Utilised interpersonal skills in dealing with difficult situations, achieving satisfactory resolutions.
- Welcomed guests with warmth and professionalism to establish positive first impressions.
- Managed over 50 customer calls and more than 500 guest in house per day
- Accurately took orders, making menu recommendations as appropriate.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
Banquet Beverage Supervisor
Dipak Rana
London, United Kingdom
09.2024 - 01.2026
- Assisted in selection of new beverages for menu changes, leading to enhanced customer experience.
- Achieved streamlined service by training staff in beverage preparation techniques.
- Set daily and weekly cleaning and equipment maintenance schedules.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Increased sales by 20% and Built loyal customer base by creating welcoming environment with top quality service.
- Grew restaurant profits through improved marketing and staff development initiatives.
Front of house supervisor
Sachhi Bhatt
London, United Kingdom
06.2024 - 09.2025
- Handled customer complaints, ensuring swift resolution and client retention.
- Conducted regular inventory checks for adequate stock maintenance.
- Contributed to revenue growth by upselling menu items.
- Collaborated with management on promotional campaigns to attract new customers.
- Improved customer satisfaction with prompt and courteous service.
- Controlled expenses, advising on efficient use of resources to minimise unnecessary costs.
- Ability to maintain profit in less investment by attracting new customer and sales increase by 5%.
Education
Bachelor of Science - Business management Major Accounting
University of East London
London, England 01.2024 - 09.2026
Skills
Staff leadership
Customer satisfaction monitoring
Allergen understanding
Personal grooming standards
Professionalism in service delivery
Patience and tolerance
Alcohol licensing law understanding
Cash handling
Customer Focus
Accomplishments
I was awarded as Star of the Week and many my name was mentioned in the working areas because of my excellent customer service.
Angele Fontaine
she is F&B Manager Where I am working as a Dining Host.
Contact: +33 6 36 20 38 47
afontaine@pphe.com
Dipak Rana
He is Banquet Manager where I am working as a Beverage Supervisor.
contact: +44 7833 829045
Sacchi Bhatt
He is a Restaurant Manager where I have worked as a Front of House Manager.
Contact: +44 7427 012056
Languages
English
Fluent
Hindi
Fluent
Timeline
Banquet Beverage Supervisor
Dipak Rana
09.2024 - 01.2026
Front of house supervisor
Sachhi Bhatt
06.2024 - 09.2025
Dining Host
Dimmitri Binnachi
05.2024 - Current
Bachelor of Science - Business management Major Accounting
University of East London
01.2024 - 09.2026