Devni Medina
UK
Summary
Results-driven fashion marketing graduate from the University of Manchester. Passionate about leveraging digital platforms to drive brand awareness and customer engagement. Proven ability to analyse market trends and assist in the creation process of marketing campaigns. Eager to contribute to a dynamic team and make a significant impact.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
SENIOR CUSTOMER SERVICE ADVISOR
Virgin Media
Manchester
06.2024 - Current
- Enhanced customer loyalty by resolving complaints efficiently and effectively.
- Fostered positive relationships with customers by providing personalised assistance.
- Handled escalated calls, resulted in a decrease in unresolved issues.
- Assisted customers with billing inquiries, technical issues, package upgrades, and general account management.
- Developed strong product knowledge and effectively recommended tailored solutions to enhance customer experience.
MARKETING INTERN
JD Sports
, UK
09.2022 - 08.2023
- Participated in weekly brainstorming meetings, contributing innovative ideas for upcoming marketing initiatives and branding efforts
- Developed market analysis and research on latest trends to broaden marketing efforts
- Assessed competitor marketing and digital content to help develop next strategy
- Assisted and attended campaign shoots, ensuring brief is being followed
- Support the marketing team in daily administrative tasks
- Monitored social media platforms to gather news, ideas and feedback
SALES ASSISTANT
Tommy Hilfigher
06.2022 - 09.2022
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases
- Fostered positive relationships with customers to enhance loyalty and retention
- Shelved and merchandised new products in visually appealing, organised displays to engage customers
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides
RECRUITMENT ASSISTANT
Saannie Medical
02.2021 - 03.2021
- Completed one month work experience at recruitment agency for healthcare professionals in North West
- Provided comprehensive administrative and clerical support, including organising files, creating spreadsheets and arranging documents
- Performed data entry, consistently achieving all set targets for completion tasks
- Handled phone calls and emails, managing over 50 calls per day
- Processed background checks on potential employees to ensure no criminal records through DBS check
- Increased production rate by using excellent time management and leadership skills throughout all tasks
Education
BACHELOR OF SCIENCE - FASHION MARKETING
University of Manchester
Manchester 09.2020 - 05.2024
PEARSON BTEC LEVEL 3 NATIONAL EXTENDED DIPLOMA - BUSINESS
Coleg Cambria - Wrexham
Skills
- Fluency in English
- Fluency in Portuguese
- Professional Working Spanish
- Articulate speaker
- Effective communication
- Market research
- Marketing concepts
- Self-motivated
- Team player
- Successful collaboration
- Campaign support
- Content Creation
Languages
Portuguese
Fluent
Spanish
Advanced
cre
Beginner
Timeline
SENIOR CUSTOMER SERVICE ADVISOR
Virgin Media
06.2024 - Current
MARKETING INTERN
JD Sports
09.2022 - 08.2023
SALES ASSISTANT
Tommy Hilfigher
06.2022 - 09.2022
RECRUITMENT ASSISTANT
Saannie Medical
02.2021 - 03.2021
BACHELOR OF SCIENCE - FASHION MARKETING
University of Manchester
09.2020 - 05.2024
PEARSON BTEC LEVEL 3 NATIONAL EXTENDED DIPLOMA - BUSINESS
Coleg Cambria - Wrexham
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