Devinder Dhillon
Summary
Highly commercial, strategic and results-oriented HR Director with a proven track record of enhancing organisational performance through shaping, defining, and executing the people and culture strategy. A robust leader, adept in synchronisation and development of diverse teams by adapting to cultural differences and leveraging personable engagement. Passionate in creating environments where employees thrive, driving both individual and company-wide success. Well versed in delivering HR activity at strategic and operational level through expert cross-functional collaboration.
Overview
6
6
years of professional experience
Work history
HR Director, EMEA
URBN (Urban Outfitters, Anthroplogie Group, Free People)
03.2020 - Current
- Design and implement People Strategy across all Brands, Distribution Centres and International Sourcing offices in UK, Europe, Middle East and Asia
- Successfully revamped the recruitment process, reducing time-to-hire by 20% while improving candidate quality
- Implemented effective onboarding programs resulting in higher employee satisfaction and faster integration into the company culture
- Led the way in advocating for, crafting, and securing executive endorsement for Wellbeing initiatives
- Achieved a 20% reduction in absence rates while fostering more open discussions on Wellbeing and Mental Health throughout the organization
- Key accomplishments involve crafting and implementing a Wellness Action Plan, providing quarterly wellbeing training, and establishing Employee Assistance Program (EAP) and Income Protection Providers, all geared toward supporting employees in work rather than out of work
- Established the Learning & Development department, implementing a comprehensive strategy aimed at nurturing internal talent and cultivating future leaders
- Leading to more than 80% of the company engaging in training initiatives in the first year and fostering a 45% rise in internal promotions and reduction in turnover
- Through strategic planning and collaboration, helped the Brands not only identify and articulate their values but also integrate them seamlessly into their employee lifecycle to ensure they play an active role in everyday employee life
- Created full competency framework at each Brand and Department level to reflect both Technical and Behavioural goals resulting in transparency around development increase in performance across teams
- Led a cross-functional team in redesigning the performance appraisal process with an additional focus around behaviours and values, resulting in a 15% improvement in overall employee satisfaction scores
- Optimised HR processes and procedures to achieve cost savings while maintaining high-quality services
- Implementation of an innovative Employee Mentorship Program within our retail business
- Recognizing the invaluable role mentorship plays in DE&I, fostering growth and development
- Empowering our team members to reach their full potential but also strengthens our organization from within, driving performance and fostering a sense of belonging
- Project managed the configuration, testing and implementation of a Global HR system to increase global visibility and efficiency reducing HR and Manager time spent on entering data and processing by 30%
- Effectively steered the business through the challenges of Covid-19, utilizing the UK and EU furlough schemes to their fullest extent and optimizing cost efficiencies
- Created new HR policies and processes that led to reduction in Grievances and performance management
- Successfully negotiated and implemented a flexible work arrangement policy, improving employee work-life balance and boosting productivity by 10%.
Head of HR, Europe
URBN (Urban Outfitters, Anthroplogie Group, Free People)
10.2017 - 03.2020
- Supervising team of 4 HR professionals delivering the Retail HR strategy across 13 European Countries
- Setting up 3 new countries and working with Franchise partners in UAE
- Assessed processes, policies, performance, development and engagement to identify and address areas for improvement
- Leading on strategic people focuses, including Workforce Planning & Org Design Strategy, Compensation, Recruitment & Employee Experience
- Managed store closures and redundancies
- Partnered with Unions and Workers Inspections across EU
- Reduced absence and lateness through use of attendance policy and coaching of managers
- Managed complex ER cases and positive outcomes at ET
- Innovated and delivered suite of behavioural and leadership programmes
- Developed and implemented Talent Mapping and Succession processes to drive internal promotion and retention
- Created and delivered on new Onboarding and Induction programmes.
Senior HR Manager, Europe
URBN Ltd
HR Manager
URBN Ltd
HR Advisor (Maternity cover)
Burberry and Burberry Beauty
Education
BSc Physiology -
University of Leicester
3 A-levels -
Beauchamp College, Leicester
10 GCSE's - undefined
Beauchamp College, Leicester
Masters in Personnel and Development (CIPD accredited) -
Demontfort University
Skills
- Strategic Planning
- Employee Relations & Conflict Resolution
- Stakeholder Engagement
- Human Resource Management
- Change Management
- Process Implementation
- Performance Management
- Coaching
- HR Policy Development and Compliance
- People Development
- Contract Negotiation
- Succession Planning
- Talent management
- L&D strategies
- Recruitment
Timeline
HR Director, EMEA
URBN (Urban Outfitters, Anthroplogie Group, Free People)
03.2020 - Current
Head of HR, Europe
URBN (Urban Outfitters, Anthroplogie Group, Free People)
10.2017 - 03.2020
Senior HR Manager, Europe
URBN Ltd
HR Manager
URBN Ltd
HR Advisor (Maternity cover)
Burberry and Burberry Beauty
BSc Physiology -
University of Leicester
3 A-levels -
Beauchamp College, Leicester
10 GCSE's - undefined
Beauchamp College, Leicester
Masters in Personnel and Development (CIPD accredited) -
Demontfort University
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