Devika (Devi) Robins
Kingsbridge,Devon
Summary
An organised and energetic person with strong interpersonal, communication and time management skills. I am very self motivated and goal driven and am constantly learning. I am experienced in planning training programmes geared to the individual needs and goals of my clients. I am very proactive in maintaining high standards of customer service and often anticipate the needs of clients and the business. I maintain a high level of communication, both verbal and written.
I have always been very interested in the dental industry and dental practices, and I think it is an extremely exciting time to be part of the industry with all the new and innovative treatments and products that are constantly emerging, not to mention the scientific knowledge that is always being built on.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Gym Manager
Marvel Fitness SW Ltd
Kingsbridge, Devon
10.2021 - Current
- Overseeing the gym to ensure a safe, efficient, clean and welcoming environment for members.
- Improving efficiency by implementing new procedures, for example set programmes for junior members
- Delivering inductions and programmes to gym members and personal training sessions to private clients - my clients range in age from 8 to 88, and range from postnatal clients to people seeking to build strength or lose weight, to clients with long term medical conditions.
- Organising targeted fitness events to increase brand visibility in the community, e.g an event to promote women's lifting; designing and delivering school PE and self defence sessions
- Prioritising customer care and communication to provide a high level of service and maximise retention.
- Conducting health and safety checks on equipment and facilities and taking appropriate action
- Monitoring and replenishing supplies
- Implementing promotional strategies to market the gym, e.g. outreach to holiday home companies and local sports clubs
- Answering queries and dealing with payment issues
- Management of client and class schedule database
Education
Bachelor of Arts - Philosophy
King's College London
London 09.1986 - 06.1989
Skills
- Health promotion - my career is based on giving clients the knowledge and motivation to maximise their health and fitness, and I see the role of dental nurse as another way in which I can contribute to this
- Customer service - I am used to communicating tactfully and working with clients who may be nervous and unsure, and understand the importance of building a relationship of trust with them
- Occupational safety awareness -having worked in gyms for many years, I have written numerous risk assessments and am very aware of environmental and personal safety
- Ethical practice understanding - I am familiar with the concepts of duty of care, informed consent and patient confidentiality
- Appointment scheduling - I do this every day as part of my employed work, and also my self employed work as an in-person and online personal trainer
- Stock control - I am responsible for monitoring and ordering office and gym supplies
- Ability to remain calm and focussed under pressure and completing time quantified tasks
- The importance of accurate record keeping including monitoring of payments
References
References available upon request.
Timeline
Gym Manager
Marvel Fitness SW Ltd
10.2021 - Current
Bachelor of Arts - Philosophy
King's College London
09.1986 - 06.1989
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