Devika Parameswaran Nair
Londonderry,Northern Ireland
Summary
I am an enthusiastic post graduate diploma student with a positive attitude to work and have 1.5 years of successful experience providing flexible assistance to clients and I am a committed professional that is passionate about upholding payroll integrity and assisting in the efficient operation of the business. Engaged in the development and execution of strategic marketing plans aimed at enhancing product/service visibility for The Times of India. Conducted comprehensive market research, analysing consumer behaviour to identify emerging trends and opportunities. I could be a part of an organisation where I can build my career and can contribute my skills and knowledge for the progress of the organisation and myself.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Customer Service Associate
Sutherland Global services pvt ltd
Kochi
2022.08 - 2023.01
- Detecting discrepancies involves reviewing payroll records and calculations to ascertain any instances of overpayment or underpayment
- Furnished comprehensive information to the escalation team, facilitating resolution when frontline support escalates issues to higher levels within the company
- Trained and advised new joiners throughout their probationary period
- Processed payroll tickets efficiently
- Handled customer complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
- Maintained accurate records of investigations and communications ensures transparency is upheld
- Monitored and resolved repeat payroll queries, meticulously logging them to facilitate process improvements.
Human Resources Internship
Aashman Foundation NGO
2021.03 - 2021.08
- Facilitated with the job postings, resume screening, and scheduling interviews
- Recruited and coordinated the onboarding process for new employees by preparing paperwork and orientation sessions
- Aided in organizing training and development programs for employees, including scheduling training sessions and tracking attendance
- Advised and organized employee engagement initiatives to foster a positive work environment
- Collaborated with team members on special projects and initiatives as assigned
- Conducted meetings and audits checks to maintain the accuracy and achieving the goals of the firm.
Marketing and Sales Internship
The Times of India
2019.02 - 2019.06
- Assisted in the development and implementation of marketing strategies to promote our products or services
- Conducted market research and analysed consumer behaviour to identify trends and opportunities
- Monitored and assessed the performance of marketing campaigns and provide insights for optimization
- Collaborated with the sales team to develop sales materials and support sales initiatives
- Provided administrative support to the marketing and sales departments, including data entry, filing, and organizing marketing materials.
Education
Post Graduate Diploma in International Business -
2023.01 - 2024.04
Bachelor of commerce - undefined
2018.01 - 2021.04
Higher Secondary - undefined
2016.01 - 2018.04
Skills
- C
- AWS
- MS Excel
- Word
- Lead management
- Customer data protection
Websites
Languages
Malayalam
English
Tamil
Hindi
Timeline
Ulster University - Post Graduate Diploma in International Business,
2023.01 - 2024.04
Customer Service Associate - Sutherland Global services pvt ltd
2022.08 - 2023.01
Human Resources Internship - Aashman Foundation NGO
2021.03 - 2021.08
Marketing and Sales Internship - The Times of India
2019.02 - 2019.06
CMS College Kottayam - Bachelor of commerce,
2018.01 - 2021.04
SFS Public School and Junior College - Higher Secondary,
2016.01 - 2018.04