Summary
Overview
Work history
Education
Skills
Timeline
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Devika Bagam

Reading,City of London

Summary

  • Driven individual with knack for problem-solving and communication, ready to excel in Customer Support. Proven ability to handle customer inquiries and resolve issues, paired with strong interpersonal skills. Committed to enhancing customer satisfaction and fostering positive relationships.
  • Caring dental professional offers strong record of patient satisfaction and loyalty. Works collaboratively with staff to meet patient needs and maintain timely workflow to reduce wait times. Excellent command of diverse dental treatments and procedures.

Overview

7
7
years of professional experience

Work history

Customer Support Associate

Wipro Limited
Reading, London
04.2025 - Current
  • Enhanced brand reputation with effective communication and problem-solving skills.
  • Ensured smooth operation of the support desk for excellent customer service.
  • Provided timely feedback to management for continuous process improvement.
  • Maintained up-to-date knowledge of products for better assistance to customers.
  • Managed difficult situations calmly, resulting in positive customer feedback.

General Dentist

KIMS-SUNSHINE
Hyderabad, India
11.2023 - 04.2025
  • Implemented preventative measures against tooth decay by educating patients about oral hygiene practices.
  • Provided expert advice on diet, smoking, and teeth cleaning practices for improved oral health.
  • Positioned radiographic equipment accurately for clear imaging results.
  • Advised parents on child's teething process and how best to manage it.
  • Regularly checked sterilization of instruments to maintain a clean working environment.
  • Increased patient satisfaction levels by providing painless treatments using modern techniques and equipment.
  • Flossed, removed plaque and applied fluoride to support oral hygiene.

Consultant Dentist

Comfy Dental
Hyderabad, India
03.2020 - 11.2020
  • Advised on use of appropriate toothbrushes, toothpastes for maintaining optimal oral health.
  • Streamlined patient scheduling system for increased clinic efficiency.
  • Utilised modern technology like digital x-rays for more accurate diagnosis and treatment planning.
  • Educated patients about good oral hygiene practices for better oral health.

Junior Dentist

ANIDS
Vizag, India
02.2019 - 02.2020
  • Administered local anaesthetics to patients before performing dental procedures.
  • Used digital imaging technologies for accurate diagnosis of oral conditions.
  • Promoted a calm environment during treatments easing anxieties particularly among younger patients.
  • Educated patients on maintaining proper oral health leading to fewer cavities.

Education

BDS - Dentistry

Anil Neerukonda Institute of Dental Sciences
Vizag
/2015 - /2019

Intermediate - Bipc

Chaitanya Jr College
Hyderabad
/2013 - /2014

Skills

  • Empathetic communication
  • Clear communication
  • Strong work ethic
  • Multi-tasking
  • Crowns and bridges fitting
  • Dental material knowledge
  • Radiography operation
  • Caries prevention strategies

Timeline

Customer Support Associate

Wipro Limited
04.2025 - Current

General Dentist

KIMS-SUNSHINE
11.2023 - 04.2025

Consultant Dentist

Comfy Dental
03.2020 - 11.2020

Junior Dentist

ANIDS
02.2019 - 02.2020

BDS - Dentistry

Anil Neerukonda Institute of Dental Sciences
/2015 - /2019

Intermediate - Bipc

Chaitanya Jr College
/2013 - /2014

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Devika Bagam