Devender Singh Rathore
Liverpool,UK
Summary
I would like to work with an Organization which provide me leader of success to move up by using my knowledge and ability to handle responsibilities, a organization which shows believe on me that can work with full of my faith and confidence.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Front Office Manager
Castle Home Stay
Jaipur, Rajasthan
08.2019 - 08.2023
- Encouraged mutual trust, respect and cooperation among team members.
- Enhanced guest experience by anticipating needs and preferences,resulting in fewer complaints.
- Accepted and recorded vouchers, travellers cheques and other forms of payment.
- Promoted brand loyalty scheme to boost repeat bookings.
- Managed, trained and developed front office staff to consistently exceed individual performance KPIs.
- Participated in interviewing and hiring of front office staff.
- Reviewed front office log books and guest feedback forms to identify areas needing improvement.
Bartender
Hotel Yash Regency
Jaipur, Rajasthan
09.2017 - 04.2019
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Restaurant Cashier
Best Western Group Heritage Village Hotel
Jaipur, Rajasthan
08.2016 - 06.2017
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Displayed and restocked merchandise by following brand guidelines.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Reduced customer wait times through optimised checkout processes.
Education
B.COM - ACCOUNTS
RAJASTHAN UNIVERSITY
03.2011 - 03.2014
D.A.V - undefined
C.B.S.E
2011
D.A.V - undefined
C.B.S.E
2009
Skills
- Excellent verbal and written communication skills
- Keen problem solver
- Utilising data for customer satisfaction
- Order management and processing
- Troubleshooting and diagnostics
- Documentation development
- Sales ledger control
Additional Information
- Hobbies & Interest Ø Bodybuilding
Languages
English
Upper intermediate
Timeline
Front Office Manager
Castle Home Stay
08.2019 - 08.2023
Bartender
Hotel Yash Regency
09.2017 - 04.2019
Restaurant Cashier
Best Western Group Heritage Village Hotel
08.2016 - 06.2017
B.COM - ACCOUNTS
RAJASTHAN UNIVERSITY
03.2011 - 03.2014
D.A.V - undefined
C.B.S.E
D.A.V - undefined
C.B.S.E
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