DEVABRATA MAITY

• Managing Portfolio of 700+ customers valuing $12mill spanning across West India
• Lead and Supervised team of 3 collection analyst resulting in a collection $4Mill per month on a portfolio of $12mill
• Credit Analysis & Risk Assessment Evaluating financial information of companies to determine credit worthiness and likelihood of repayment
• Implemented improvement account plans, leading 5-7% improvement in past due percentage & 60+ bucket dedicated focus eventually led to account expansion
• Collaborated with cross-functional teams to resolve customer disputes, reducing AR aging by addressing key issues promptly
• Spearheaded On A/c cash application drive resulting 80% reduction in misapplication and increasing Auto Application
• Partnered with cross-functional teams to enhance identification of default customers, expediting credit review processes
• Facilitated KPI meetings with high-value customers and sales teams, ensuring alignment on performance metrics and expectations
• Collaborating with senior management to establish strategic goals and KPIs for financial operations
• Drove a Business Process Re-engineering initiative that successfully reduced delinquency and bad write-offs across 360+ collection buckets
• Delivered a $400K business impact by leading On A/C project on reducing unapplied cash receipts

Audit and preparing DSO dashboards for Senior Leadership

• Achieved recognition for outstanding performance in operational excellence
• Recognized with the Operational Excellence Award across multiple quarters for consistently exceeding performance goals
• Participated in legal proceedings addressing cases of customer defaults

• Increased collection rates through proactive account management and regular follow-ups with clients
• Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments
• Issued dunning letters to defaulting customers, enhancing debt recovery efforts.
• Identified billing issues and coordinated resolution with billing team to ensure timely payments.
• Set performance standards, monitored team progress, and provided feedback to improve accountability.
• Supervised team of 4 executives overlooking India, Australia & New Zealand AR collection of $6 million