DEV THAPA
Park South
Summary
Experienced proxy team leader with a proven record of accomplishment in driving operational excellence and maximizing team performance at Amazon. Skilled in championing customer satisfaction, fostering collaboration, and empowering team members to achieve their fullest potential. Skilled in guiding cross-functional teams, streamlining workflows, and consistently achieving outstanding outcomes in a dynamic, high-pressure environment. Committed to continuous improvement and creating a positive, inclusive work culture.
Overview
9
9
years of professional experience
Work History
Stow Proxy Team Leader
Amazon
11.2021 - Current
- Daily management of a 55 stow associates, ensuring smooth stow operations in high volume.
- Coached under performing team members and identified areas for individual and team improvement through feedback delivery and observing of key performance indicators.
- Successfully resolved conflicts and challenges, keeping a smooth workflow and reducing any downtime during the shift.
- Partner up with other department across the FC in order ti build up a strong relationship in order to get results in time.
- Successfully trained over 100 new hires during the peak 2021.
- Set and kept standards, resulting in a 40% improvement in team performance in stow during BRS2 launch.
Zone Controller / Step Up Team Leader
Honda
01.2016 - 01.2021
- Controlled the production line, achieving a 10% increase in overall efficiency during peak time.
- Managed and motivated a team to meet and exceed the daily target of 300 engines to build during the shift, contributing to an improvement in overall team morale.
- Conducted inspections and repairs on engines, reducing customer complaints, and ensuring customer satisfaction.
- Implemented regular equipment maintenance and calibrations, which helped to meet the 100% quality.
Education
Supply Chain level 2 -
Qualitrain
High School -
New Horizon English Boarding School
NVQ 1 And NVQ 2 - Motor Vehicle Engineer Mechanics
Wiltshire College
Skills
- Anticipate operational challenges and implement proactive solutions to optimize workflow and efficiency
- Prioritize accuracy and speed in operations to ensure an exceptional end-customer delivery experience
- Leverage real-time metrics (productivity, defect rates) to guide process improvements
- Clearly convey goals, expectations, and feedback to the team and cross-functional operations
- Adapt quickly to fast-paced environments and shifting operational priorities
- Take full ownership of team success and operational excellence
- Mediate team conflicts fairly to maintain productivity and morale
Volunteer Experience
Assistant Cub Leader, 1st Dorcan Scout Group, 01/01/21, Present, Completed safety, safeguarding, and GDPR training., Planned and delivered a balanced program, leading to badge awards and outdoor activities completion., Planned and executed two camps per year, achieving an improvement in children's life skills.
Timeline
Stow Proxy Team Leader
Amazon
11.2021 - Current
Zone Controller / Step Up Team Leader
Honda
01.2016 - 01.2021
Supply Chain level 2 -
Qualitrain
High School -
New Horizon English Boarding School
NVQ 1 And NVQ 2 - Motor Vehicle Engineer Mechanics
Wiltshire College
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