DESTINY OWEN
Wiltshire
Summary
Hardworking and motivated professional with a positive, approachable attitude. I thrive working both independently and within a team, with a proven ability to build strong relationships and communicate effectively with people from all backgrounds. I'm trustworthy, adaptable, and eager to develop new skills, with a genuine passion for helping others and delivering excellent service. Committed to achieving high standards in every task and seeking opportunities to progress and grow within healthcare or customer-focused environments.
Overview
5
5
years of professional experience
Work History
Dental Receptionist
DENTALCARE
01.2026 - Current
- Answering the telephone within three rings, adhering to prescribed protocols.
- Welcomed all patients warmly, assisting those with mobility challenges.
- Ensured accurate appointment bookings by completing necessary checklists.
- Managed missed calls and maintained workflow compliance effectively.
- Verified completion of patient records prior to filing and scanning into system.
- Processed and returned payment forms for NHS and private schemes within specified deadlines.
TELEMARKETING AGENT
OneFamily
06.2024 - 08.2025
- Proactively cold-call prospective customers to promote Over 50s life insurance policies, managing the full sales cycle from first contact to close
- Build rapport and trust with an older customer base through clear, empathetic, and consultative communication
- Identify needs, present tailored solutions, and handle objections to consistently convert leads into policyholders
- Consistently exceed daily and monthly sales targets in a regulated, performance-driven environment
- Ensure full FCA compliance and adherence to internal policies when providing financial information
- Maintain accurate records and applications using CRM systems, ensuring smooth processing and follow-up
OUTBOUND SALES CONSULTANT
OneFamily
01.2023 - 06.2024
- Promoted financial products to existing customers using tailored, value-driven sales techniques.
- Guided customers through Child Trust Fund maturities and reinvestment into adult savings accounts.
- Ranked among top performers by consistently surpassing sales targets in a high-pressure call center.
- Balanced sales volume with compliance and quality, demonstrating resilience in a fast-paced environment.
- Received recognition from management for exceptional performance and team contributions.
CANCER DEPARTMENT ADMINISTRATOR
Great Western Hospital
04.2021 - 12.2023
- Managed sensitive and confidential patient records with discretion and accuracy
- Monitored patient progress against NHS cancer care targets, ensuring timely updates and actions
- Handled referral processing, follow-ups, and other critical cancer administration tasks
- Collaborated with a busy hospital admin team to maintain high service standards under pressure
Education
GCSE'S - MATHS, ENGLISH, SCIENCE
DORCAN ACADEMY
Skills
- Consultative sales and persuasive communication
- Adaptability in fast-paced environments
- Excellent written and verbal communication
- Strong organisation and multitasking
- Conflict resolution and objection handling
- FCA compliance and regulatory awareness
- Professional customer service and telephone etiquette
- Relationship building and customer trust
- CRM systems and data accuracy
- Performance under pressure / target-driven success
- Positive and professional attitude
- Team collaboration and cross-department support
- Handling confidential and sensitive information
Timeline
Dental Receptionist
DENTALCARE
01.2026 - Current
TELEMARKETING AGENT
OneFamily
06.2024 - 08.2025
OUTBOUND SALES CONSULTANT
OneFamily
01.2023 - 06.2024
CANCER DEPARTMENT ADMINISTRATOR
Great Western Hospital
04.2021 - 12.2023
GCSE'S - MATHS, ENGLISH, SCIENCE
DORCAN ACADEMY