Despina DUZI
Harrow,UK
Summary
Dynamic professional with a strong foundation in problem-solving and communication skills. Adept at team building and maintaining composure under pressure, with proven public speaking abilities. Committed to leveraging these skills to drive organisational success and foster collaborative environments.
Offering strong leadership abilities and knack for team development. Knowledgeable about business operations, customer service, and achieving sales targets. Skilled in communication, problem-solving, and time management. Ready to use and develop leadership, strategic planning, and customer relationship skills in Senior Operations Manager role.
Overview
7
7
years of professional experience
24
24
years of post-secondary education
1
1
Certification
Work History
Area Manager
Principle Cleaning Services
London
12.2023 - Current
- Liaised regularly with senior management to discuss operational updates and improvements.
- Adopted sustainable practices within the organisation enhancing corporate social responsibility image.
- Handled crisis situations promptly and efficiently, minimising potential risk or damage.
- Led multiple teams across different areas, fostering collaboration and communication.
- Enforced adherence to company policies, led by example in professional conduct.
- Resolved disputes amongst team members quickly, maintained harmonious work atmosphere.
- Ensured high standards of cleanliness by implementing strict cleaning procedures.
- Improved client satisfaction with timely and efficient cleaning service.
- Facilitated regular training sessions for skill enhancement in employees.
- Conducted routine inspections to ensure compliance with health and safety regulations.
- Maintained a healthy working environment by promoting hygiene practices within the team.
- Handled customer complaints, resulted in enhanced customer relations.
- Executed risk assessments, ensured safe working conditions at all times.
- Inspected cleaning quality to achieve pristine standards.
- Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
- Monitored weekly cleaning supply usage, promptly placing refill orders to minimise delays to services.
- Looked for ways to increase quality of cleaning services.
- Scheduled work shifts to meet cleaning needs and staffing requirements.
- Reported on accidents and investigated incidents to protect staff safety.
- Used excellent problem-solving skills to quickly resolve issues.
- Guided staff to handle chemical solutions in line with COSHH.
- Minimised wastage by promoting appropriate use of equipment and materials.
Account Manager
Principle Cleaning Services
London
02.2022 - 11.2023
- Enhanced customer experience by maintaining a tidy atmosphere at all times.
- Conducted regular inspections to ensure adherence to health and safety regulations.
- Ensured highest hygiene standards for client satisfaction.
- Collaborated with management in recruitment and training of new staff members.
- Maintained a clean, safe environment by supervising daily cleaning tasks.
- Delegated tasks among team members for efficient workflow.
- Assessed performance of cleaners, providing feedback for improvement.
- Scheduled periodic maintenance checks for cleaning equipment, avoiding unexpected breakdowns.
- Execute deep-cleaning tasks as required, maximising cleanliness levels.
- Prepared reports regarding cleaning operations, keeping management informed about issues or concerns.
- Led team meetings to discuss improvements in cleaning methods.
- Resolved customer complaints promptly with active listening and problem-solving skills.
- Monitored use of cleaning materials, reducing unnecessary wastage.
- Took charge of stock supplies, ensuring availability when needed.
- Inspected cleaning quality to achieve pristine standards.
- Acted as point of contact and motivation for employees.
- Reported on accidents and investigated incidents to protect staff safety.
- Looked for ways to increase quality of cleaning services.
- Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
- Monitored weekly cleaning supply usage, promptly placing refill orders to minimise delays to services.
- Guided staff to handle chemical solutions in line with COSHH.
- Used excellent problem-solving skills to quickly resolve issues.
- Increased team productivity through effective staff planning, coordination and task delegation.
Portfolio Manager
Not Just Cleaning
London
02.2018 - 01.2022
Education
Diploma of Higher Education - Law
Ovidius University of Constanta
Constanta, Romania 09.1999 - 05.2023
Skills
- Problem-solving
- Communication skills
- Team building
- Calm under pressure
- Public speaking
Affiliations
- Travelling
Languages
English
Fluent
Spanish
Advanced
Romanian
Native
Certification
- Law degree - 2003
- IOSH Managing Safely - 2021
- ILM Level 3 Leadership Courses - 2021
References
References available upon request.
Timeline
Area Manager
Principle Cleaning Services
12.2023 - Current
Account Manager
Principle Cleaning Services
02.2022 - 11.2023
Portfolio Manager
Not Just Cleaning
02.2018 - 01.2022
Diploma of Higher Education - Law
Ovidius University of Constanta
09.1999 - 05.2023
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