Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic
Desmond Nyah Njang

Desmond Nyah Njang

Support Worker
maindenhead,Berkshire

Summary

SUPPORT WORKER

Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 3 years of experience building community and developing social skills through incremental therapeutic techniques. Productive individual with strong objective to acquire work experience and gain knowledge from technical support team. Enthusiastic in helping customers set-up accounts and configure network. Adaptable to challenging situations and demanding deadlines. Self-disciplined professional with ample experience in IT, customer service and technical support. Adept in troubleshooting, diagnosing and designing computer systems to customise client needs. Eager to enhance skills and achieve growth in organisation.

CLEANER

Thorough cleaning professional experienced in working under tight deadlines. Exceeds client expectations with attention to detail, expertise in stain removal and work speed. Accomplishes assignments independently or with cleaning team. Cleaner adaptable to different building environments and project demands. Methodical about following correct procedures and completing deep cleaning. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.

DRIVER

Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs. Reliable, safety-conscious, alert individual. Communicates politely and delivers excellent customer service. Uses exceptional time-management and navigation skills to maximise routes.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work history

Support worker

Imperial breeze health care south east
Slough, Berkshire
01.2023 - Current
  • Personal care assistant with activities such as shaving, Shower and brushing the teeth
  • Document all activities and behaviors
  • Paying attention to person centered care
  • Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
  • Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
  • Assisted service users to obtain and access community resources.
  • Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
  • Established and maintained working relationships with clients based on trust and non-judgement.
  • Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
  • Counselled clients through difficult times using approved and compassionate strategies.
  • Identified key client needs to develop targeted support programmes.

Driver

Tadkon
Bamenda , Mezam
02.2021 - 12.2022
  • Followed safe driving practices for safety of fellow travellers and passengers.
  • Delivered customer orders within target timeframes.
  • Delivered outstanding customer care to clients, driving safely and responsibly to maintain customer comfort and security.
  • Maintained clean, well-functioning vehicle through regular attention and care.
  • Avoided road congestion by taking alternative routes where possible.
  • Planned routes and schedules to achieve consistent service availability.
  • Completed logs and reports for every trip, detailing fuel delivery times, mileage covered and amount of fuel consumed.
  • Accepted and received job information through digital app.
  • Supported physically challenged customers to enter and disembark vehicle safely.
  • Used equipment to help load and unload passengers with physical disabilities.

Cleaner

James clean
Bamenda , Mezam
01.2020 - 01.2021
  • Kept floors clean with regular sweeping, vacuuming and mopping.
  • Worked quickly to complete cleaning within allotted timeframes.
  • Vacuumed carpeted areas and mopped hard floors.
  • Cleaned and dried windows, mirrors and glass surfaces.
  • Cleaned surfaces to preserve professional standards and minimise infection risks.
  • Spot cleaned and sanitised high-touch areas.
  • Communicated well with team across multiple locations.
  • Monitored cleaning supplies and ordered more when necessary.

Support worker

Best Care
Bamenda , Mezam
01.2017 - 12.2019
  • Supported clients with rehabilitation and socialisation in community settings.
  • Established and maintained working relationships with clients based on trust and non-judgement.
  • Reported on clients' progress to evaluate service impact.
  • Collaborated with external support providers to maintain good care continuity.

Computer operator

Deep ink ltd
Bamenda , Mezam
02.2013 - 12.2016
  • Worked flexibly on shift basis.
  • Installed new hardware, software updates and security patches.
  • Maintained records of daily data communication transactions, problems and remedial actions taken.
  • Operated and controlled peripheral computer equipment to meet business needs.
  • Ensure completion of daily task
  • Operated computers and data processing equipment in line with established procedures.

Education

A-Levels - SCIENCE

FBHS NKONGSAMBA
NKONGSAMBA
08.2020 - 06.2022

Skills

  • Medication administration
  • Safeguarding policies
  • Care needs assessment
  • Care plan development
  • Care management
  • Life skills development
  • Development support
  • Clean driving record
  • Support group management
  • Documentation expertise
  • Quality improvement techniques
  • Intervention techniques
  • End-user training
  • Release management
  • Diagnostic software
  • Vehicle and equipment safety
  • Google maps navigation
  • Safety protocols
  • Vehicle defect reporting
  • Customer interaction and engagement
  • Loading and unloading assistance
  • Daily pick-up records
  • Route optimisation
  • Strategic loading methods
  • UK and EU driving regulations
  • Accurate fare collection
  • Problem-solving
  • Communication skills
  • Time management
  • Leadership
  • Team building
  • Public relations
  • Housekeeping
  • Sweeping
  • Vacuuming
  • Hard floor mopping
  • Cleaning equipment knowledge
  • Kitchen deep cleaning
  • Customer service
  • Carpet vacuuming
  • Hoovering
  • Cleaning chemicals knowledge
  • Polishing
  • Surface polishing
  • Safety procedure compliance
  • Cleaning inventory management
  • Disinfection techniques
  • Touchpoint cleaning
  • Commercial window cleaning
  • Covid-19 cleaning standards
  • Creative writing

Affiliations

  • FOOTBALL
  • TRAVEL

Languages

French
Fluent

Timeline

Support worker

Imperial breeze health care south east
01.2023 - Current

Driver

Tadkon
02.2021 - 12.2022

A-Levels - SCIENCE

FBHS NKONGSAMBA
08.2020 - 06.2022

Cleaner

James clean
01.2020 - 01.2021

Support worker

Best Care
01.2017 - 12.2019

Computer operator

Deep ink ltd
02.2013 - 12.2016
Desmond Nyah NjangSupport Worker