Microsoft Excel
Desmond Wilson
Birmingham
Summary
Highly motivated second-year Accounting and Finance student with strong analytical skills and a keen eye for detail. Experienced in customer service with a proven ability to work efficiently under pressure and communicate effectively in team environments. Seeking opportunities to apply and develop financial knowledge in a dynamic professional setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waiter/Bartender
Amadeus Hospitality
Birmingham
05.2024 - Current
- Processed high volumes of contactless payments with accuracy, ensuring smooth customer transactions.
- Delivered excellent customer service to enhance guest experience and build repeat business.
- Maintained composure in a fast-paced environment, handling multiple orders and requests with efficiency.
Waiter/Bartender
Constellation
Birmingham
06.2021 - 11.2024
- Collaborated closely with team members to manage high-volume shifts and deliver seamless service.
- Utilised upselling techniques to boost sales and drive revenue, offering recommendations that aligned with customer preferences.
- Supported new staff training and orientation, helping team members develop skills for optimal service.
- Managed entire restaurant for 50 covers at any one time.
- Provided exception services to high profile individuals.
Waiter/Bartender
Evolve Hospitality
Birmingham
09.2022 - 03.2023
- Checked stock levels before and after shifts, keeping accurate inventory of up to 100 items at once and monitoring low-stock items to request timely restocking.
- Coordinated with kitchen and bar staff to maintain supply of high-demand items during peak hours.
- Contributed to inventory cost control by tracking usage and waste levels
Waiter/Bartender
ARC Hospitality
Birmingham
04.2022 - 02.2023
- Ensured precise order entry and billing accuracy to prevent revenue loss and enhance customer satisfaction.
- Actively resolved customer issues related to order payments, providing quick, effective solutions.
- Handled requests and customisations with a focus on accuracy and detail.
Education
BSc (Hons) - Accounting and Finance
Nottingham Trent University
Nottingham 09/2023 - 06/2027
A-Levels - 3, A - D A-Level grades including Mathematics
Sutton Coldfield College
Birmingham 09/2020 - 07/2023
GCSEs - 9 GCSEs, including an (8) in Mathematics and 9 in English Language and Triple Science
John Henry Newman Catholic College
Birmingham 09/2015 - 08/2020
Skills
Attention to detail
Numeracy skills
Time management
Customer service
Problem-solving
Customer-focusedPrioritisation
Organisation
Communication Skills
Inventory Control
Team Collaboration
Resilience under pressure
Flexibility and adaptability
Dependability and Responsibility
Initiative and self-motivation
Microsoft Excel
Software
Certification
Certificate for team chaplaincy, Archdiocese of Birmingham
Timeline
Waiter/Bartender
Amadeus Hospitality
05.2024 - Current
Waiter/Bartender
Evolve Hospitality
09.2022 - 03.2023
Waiter/Bartender
ARC Hospitality
04.2022 - 02.2023
Waiter/Bartender
Constellation
06.2021 - 11.2024
Certificate for team chaplaincy, Archdiocese of Birmingham
09-2020
BSc (Hons) - Accounting and Finance
Nottingham Trent University
09/2023 - 06/2027
A-Levels - 3, A - D A-Level grades including Mathematics
Sutton Coldfield College
09/2020 - 07/2023
GCSEs - 9 GCSEs, including an (8) in Mathematics and 9 in English Language and Triple Science
John Henry Newman Catholic College
09/2015 - 08/2020