Summary
Overview
Work History
Education
Skills
Custom Section
Hobbies and Interests
Personal Information
Timeline
Generic
Desmond Rafter

Desmond Rafter

Rossendale,Lancashire

Summary

Experienced in leading diverse teams to achieve strategic goals. Excel at driving growth, enhancing operational efficiency, and fostering innovation. Adept at navigating complex challenges with clear vision and decisive action.

Overview

41
41
years of professional experience

Work History

Joint Managing Director

Paramount Publications Ltd
01.2005 - Current
  • Joint ownership & management in a Husband and wife team to: Maximising profit and minimising costs.
  • Host the Global RLI Awards & RLI MENA Awards (Gala Dinner) annually since 2006, In the UK, US, UAE & KSA. Website: https://www.rliawards.com/
  • Host the RLI Connect Global & MENA forums annually since 2011, in the UK, US, UAE, KSA & Turkey. Website: https://rliconnect.com/
  • Publish a monthly global business 2 business magazine: RLI – Retail & Leisure International whose main focus is international retail & leisure property development. Website: https://www.rli.uk.com/

Operations Director

Excel Publishing Company Ltd
01.1991 - 01.2004
  • Business to Business magazine advertisement sales & performance management: driving, monitoring, and analysing daily, weekly, and monthly sales figures to meet or exceed targets for fifty+ sales staff.
  • Team Leadership & HR: Recruiting, on boarding, training and mentoring staff, as well as conducting performance appraisals and managing scheduling.
  • Operational Excellence: Overseeing daily operations, ensuring compliance with health, safety.
  • Customer Experience: Resolving customer complaints promptly, ensuring high service standards, and driving customer loyalty.

Retail Branch Manager

MFI Furniture Centres PLC
01.1985 - 01.1991
  • To ensure smooth management of a multi-million pound turnover retail store, maximising profit and minimising costs.
  • Sales & Performance Management: Driving, monitoring, and analysing daily, weekly, and monthly sales figures to meet or exceed targets.
  • Team Leadership & HR: Recruiting, on boarding, training and mentoring staff, as well as conducting performance appraisals and managing scheduling.
  • Operational Excellence: Overseeing daily store operations, ensuring compliance with health, safety, and security regulations.
  • Inventory & Stock Control: Managing inventory levels, conducting audits, reducing loss, and reconciling stock discrepancies.
  • Customer Experience: Resolving customer complaints promptly, ensuring high service standards, and driving customer loyalty.
  • Merchandising & Promotions: Executing marketing strategies, organizing promotional displays, and ensuring visual merchandising standards are met.

Education

High School -

Cardinal Heenan Catholic High School
Leeds
1980

Skills

  • Team leadership
  • Operations management
  • Strategic planning
  • Performance management

Custom Section

False

Hobbies and Interests

  • Sailing (Day Skipper)
  • Skiing

Personal Information

  • British
  • Irish

Timeline

Joint Managing Director

Paramount Publications Ltd
01.2005 - Current

Operations Director

Excel Publishing Company Ltd
01.1991 - 01.2004

Retail Branch Manager

MFI Furniture Centres PLC
01.1985 - 01.1991

High School -

Cardinal Heenan Catholic High School

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Desmond Rafter