DESMESH RAI
Wolverhampton
Summary
Dedicated and reliable professional with experience in market research, production support, customer service, and logistics. Known for strong attention to detail, teamwork, safety awareness, and clear communication. Proven ability to follow procedures, maintain accurate records, support customers, and contribute to efficient day-to-day operations.
Overview
5
5
years of professional experience
Work History
Home-Based Telephone Market Researcher (Qualitative)
Mindset Research
01.2025 - Current
- This role involves conducting high level qualitative research across a diverse range of sectors, including agriculture, public policy, and manufacturing. As a home-based researcher, I represent major brands and organizations, engaging participants in meaningful dialogue to uncover deep-seated insights, attitudes, and behaviours.
- Conducting In-Depth Interviews (IDIs) Leading semi-structured telephone interviews with a variety of stakeholders, ranging from high-net-worth individuals and policy makers to farmers and homeowners.
- Qualitative Data Collection: Moving beyond "yes/no" answers to explore the why behind participant responses, using advanced probing techniques to gather rich, actionable data.
- Client-Specific Research: Agriculture & Insurance (NFU / NFU Mutual): Discussing complex rural issues, farm business management, and insurance requirements with industry professionals. Public Sector & Infrastructure (WMCA): Engaging residents and businesses in the West Midlands to gather feedback on regional policy, transport, and economic development.
- Consumer Goods & Manufacturing (Mira Showers): Exploring customer journeys, product satisfaction, and design preferences within the home improvement sector. Detailed Documentation: Producing accurate, high-quality transcripts or thematic summaries that capture the nuance, tone, and specific vocabulary of the participant.
- Quota Management: Autonomously managing my own schedule to meet project deadlines and sample quotas while maintaining a high standard of data integrity.
Production Assistant
UK Trading Places Ltd
02.2024 - Current
- Supported logistics and administrative functions to streamline inventory and order processes, contributing to production efficiency.
- Generated delivery notes, scheduled deliveries, and maintained organised records, ensuring all outgoing orders met quality standards.
- Assisted with stock management, ensuring supplies for production and timely reordering to prevent delays.
- Created and maintained spreadsheets for data entry and order tracking, ensuring accurate and up-to-date information.
- Participated in the ISM 2024-2025 exhibition in Cologne, Germany, aiding in setup, customer engagement, and tracking daily sales, which enhanced my understanding of business operations.
Delivery Driver & Kitchen Assistant
Domino’s
09.2023 - Current
- Delivered orders promptly while providing a friendly and welcoming experience, ensuring customer satisfaction through excellent service and positive interactions at each door.
- Maintained a high standard of cleanliness and organization in the kitchen, strictly adhering to food safety regulations to support a healthy and efficient work environment.
- Assisted with inventory management, organizing supplies and ingredients to streamline kitchen operations and prevent any shortages during peak times.
- Supported team efforts by assisting kitchen staff during high demand hours, contributing to faster service times and smoother workflow.
- Ensured accurate record keeping for deliveries by tracking each order and reporting while maintaining organisation and accountability across shifts.
Automotive Sales Assistant
In-Line Performance
11.2023 - 01.2026
- Provided customer assistance during vehicle handovers, ensuring each customer received a thorough overview of their purchase and any necessary paperwork.
- Researched vehicle market values and trends, supporting business efforts to maximise profitability through informed pricing strategies.
- Conducted quality checks on vehicles before sale, ensuring that all necessary maintenance and safety checks were completed.
- Assisted in organising and maintaining the unit presenting vehicles in an appealing and professional manner.
- Supported team efforts by communicating customer feedback to management, aiding in continual improvement of the sales process.
Customer Service Assistant
Oregano’s
06.2021 - 01.2023
- Answered and processed customer orders by phone, maintaining professionalism and a positive impression of the company.
- Collaborated with the kitchen staff to ensure orders were accurate, complete, and met customer expectations for quality.
- Verified orders for compliance with customer requests and standards before dispatch, ensuring a consistent level of service.
- Maintained a clean and organised workspace, adhering to health and safety guidelines for food preparation and storage.
- Communicated effectively with team members, contributing to a smooth workflow and efficient service for all customers.
Education
A-Levels - Business Study
Thomas Telford UTC
Wolverhampton, 2023
A-Levels - ITC
Thomas Telford UTC
Wolverhampton2023
GCSEs - English
Highfields school
Wolverhampton2021
GCSEs - science
Highfields
Wolverhampton2021
GCSEs - Maths
Highfields
Wolverhampton2021
GCSEs - Citizenship
Highfields
Wolverhampton, WLV2021
GCSEs - Business
Highfields School
Wolverhampton2021
Skills
- Effective Communication
- Proactive Problem-Solving
- Meticulous Attention to Detail
- Flexibility and Adaptability
- Time Management Proficiency
- Reliability and Dependability
- Commitment to Safety Awareness
- Strong Work Ethic
- Initiative and Self-Motivation
- Organizational Proficiency
- Positive Attitude
Languages
English
Punjabi
Custom Section
- Basic - Health and Safety Training
- Basic - Vehicle Knowledge: Familiarity with automotive specifications and models.
References
- Miss Darnell, Head of Year, Thomas Telford UTC, adarnell@thomastelfordutc.com
- Mrs. Sukii Rai, Director, UK Trading Places Ltd, sukii@pop-tastic.com
Interests
- GYM
- Cars
- Fragrances
- Socialising
- Networking
- Boxing
Timeline
Home-Based Telephone Market Researcher (Qualitative)
Mindset Research
01.2025 - Current
Production Assistant
UK Trading Places Ltd
02.2024 - Current
Automotive Sales Assistant
In-Line Performance
11.2023 - 01.2026
Delivery Driver & Kitchen Assistant
Domino’s
09.2023 - Current
Customer Service Assistant
Oregano’s
06.2021 - 01.2023
A-Levels - Business Study
Thomas Telford UTC
A-Levels - ITC
Thomas Telford UTC
GCSEs - English
Highfields school
GCSEs - science
Highfields
GCSEs - Maths
Highfields
GCSEs - Citizenship
Highfields
GCSEs - Business
Highfields School