Desislava Angelova

• Coordinated office operations and procedures to enhance workflow efficiency.
• Scheduled appointments and maintained calendars for personnel management.
• Performed data entry and administrative duties to support staff needs.
• Provided clerical support across multiple departments, improving business operations.
• Expedited document processing to enhance office productivity.

• Implemented health and safety regulations in the workplace to ensure compliance and employee welfare.
• Streamlined filing system with an orderly arrangement of files and folders.
• Managed incoming calls, facilitated smooth communication flow within the office environment.
• Maintained professional communication for smooth workflow.

• Maintained digital database, enhancing ease of access to information.
• Compiled data to generate comprehensive reports.
• Streamlined office processes with implementation of new filing system.
• Provided customer service, delivering high levels of satisfaction.

Rapidly acquired and utilised new skills to enhance daily task efficiency.

• Delivered tasks punctually, adhering to tight deadlines.
• Exhibited respect and amiability, assisting when necessary.
• Provided efficient customer service, managing challenging situations adeptly.
• Upheld team dynamics through respect and proactive support.

• Carried out day-to-day duties accurately and efficiently.
• Consistently arrived at work on time and ready to start immediately.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Transported children to schools, social outings, and medical appointments.
• Provided a safe and nurturing environment for children in care.
• Organized activities to enhance children's physical, emotional, and social well-being.

• Maintained up-to-date records of clients' preferences for personalised service on return visits.
• Demonstrated excellent communication skills to understand client requirements accurately.
• Offered unique solutions for common hair problems, boosting customer trust and loyalty.
• Handled customer complaints gracefully, ensuring their satisfaction at all times.

• Solved problems and resolved conflicts for team members and customers.
• Oversaw day-to-day store operations to foster efficient and profitable operations.
• Addressed employee issues, performed corrective actions, and terminated employment when necessary.