Desiree Buraschi
London
Summary
As a seasoned Café General Manager with over 3 years of experience, I have successfully driven financial performance and operational excellence in high-volume environments. Expertise in financial analysis, budget management, and cost control has enabled me to consistently increase profitability while maintaining exceptional service standards. Additionally, my strategic marketing initiatives and customer engagement strategies have driven revenue growth and enhanced customer loyalty. My strong leadership and team management skills ensure that the café operates smoothly, fostering a productive and motivated workforce that contributes to our financial success.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Cafe General Manager 1 Hotel Mayfair
1 Hotel Mayfair
London
2025.08 - Current
- Implemented innovative menu changes, resulting in 15% higher sales
- Improved customer satisfaction by delivering prompt and professional service.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Liaised with suppliers to build and maintain excellent working relationships
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
Supervisor
Hideaway London
London
2024.11 - 2025.07
- Expertly prepared a wide range of beverages, consistently calibrating equipment and perfecting latte-art to maintain high product quality and customer satisfaction
- Supervised daily cafe operations and a team of baristas, ensuring consistent adherence to quality, hygiene and service standard.
- Managed inventory, placed supplier orders and reduce waste through accurate stock control and rotation.
General manager
Cafe Kitsune
London
2022.11 - 2024.10
- Lead daily operations in a high-volume café, ensuring exceptional service and product quality.
- Develop and implement operational procedures to enhance efficiency and customer satisfaction.
- Manage financial performance by analyzing monthly financial statements, tracking key performance indicators (KPIs), and preparing budget reports.
- Optimize inventory management to minimize waste and reduce costs by 6%.
- Drive revenue growth through strategic marketing initiatives and promotional activities, resulting in a 12% increase in sales.
- Lead, train, and motivate a team of 15 employees, fostering a culture of excellence and teamwork.
- Handle customer feedback and resolve issues promptly to maintain high levels of customer satisfaction.
- Coordinate special events and seasonal promotions to attract new customers and retain regular patrons.
Assistant manager
CAFE KITSUNE
LONDON
2021.09 - 2022.10
- Assisted the General Manager in overseeing daily operations and staff management.
- Conducted training sessions to improve team skills in customer service and operational procedures.
- Managed inventory and supply orders, ensuring optimal stock levels and cost control.
- Handled customer inquiries and complaints, providing effective resolutions to enhance satisfaction.
- Supported marketing initiatives, including social media promotions and in-store events.
- Analyzed financial reports to identify trends and support decision-making processes.
Junior Event Manager
BUSINESS DESIGN CENTRE
London
2019.04 - 2021.08
- Prepared, monitored and maintained event budgets.
- Planned and efficiently organised activities, details and timelines for large- and small-scale events.
- Delegated tasks to meet changing event demands, achieving agreed timings and maintaining professional standards.
- Hired temporary event staff based on budgets, event size and specialised skills required.
- Liaised with clients to determine event requirements and constraints, outlining package options to meet needs and exceed expectations.
Education
Bachelor of Science - POLITICS AND INTERNATIONAL RELATIONS
UNIVERSITY OF WESTMINSTER
LONDON 2015.09 - 2018.05
Skills
- Customer Service
- Inventory control
- Staff training
- Financial management
- Recipes and menu planning
- Revenue growth
Timeline
Cafe General Manager 1 Hotel Mayfair
1 Hotel Mayfair
2025.08 - Current
Supervisor
Hideaway London
2024.11 - 2025.07
General manager
Cafe Kitsune
2022.11 - 2024.10
Assistant manager
CAFE KITSUNE
2021.09 - 2022.10
Junior Event Manager
BUSINESS DESIGN CENTRE
2019.04 - 2021.08
Bachelor of Science - POLITICS AND INTERNATIONAL RELATIONS
UNIVERSITY OF WESTMINSTER
2015.09 - 2018.05