DERYN THOMAS
Personal Assistant
Watford
Summary
PERSONAL PROFILE
I am currently working with Newman Catholic College in London as Heads PA & Admin since September 2020. I am a self motivated and organized person with a positive attitude. I am detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
I have previously worked with Lamington Apartments in Hammersmith , London handling reservations. I have successfully completed my one year Graduate Diploma course in Tourism Management from Auckland Institute of Studies, New Zealand. Post completing my studies, I worked full time for Quadrant (4.5 star) hotel as Reservation Supervisor for a year. I have also worked in Dubai and India for 5+ years prior going to New Zealand. During my tenure I have worked as a Travel consultant, Tour manager and also been a supervisor. It is my objective to develop my skills and keep growing further.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
PA to Headteacher/ Admin
Newman Catholic College
London, LND
09.2020 - Current
- Maintaining dairy for the Head and the Senior Leadership team
- Working closely with the Headteacher , the Senior Leadership team and Heads of year
- Displayed absolute discretion at handling confidential information.
- Responded to emails and other correspondence to facilitate communication and enhance school business processes.
- Maintained appropriate filing of students documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Excellent knowledge of SIMS
- Liaising with conference room and meetings room bookings
- Updating information on the school website for governors meetings
- Typing, compiling, preparing reports
- Assisting the Exams manager in updating the school Census to the DFE
- Communicating with parents and students through emails and text
- Managing school’s email address
- Liaising with local authority for reports
- Booking events and training for the Headteacher
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
Reservation agent
Lamington Apartments
Hammersmith, LND
02.2020 - 08.2020
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- System knowledge on Mews
- Administrative work such as issuing invoicing, Sorting out the post, office stationery supplies, Filing, answering the phones, greeting clients
- Contributing to achieve monthly and annual team targets
- Communicating with various 3rd party websites.
Reservation Supervisor
The Quadrant hotel
, New Zealand
09.2018 - 10.2019
- Managing room reservations for guests, travel agents and Corporates via phone and emails
- Excellent system knowledge as bookings were made on CMS
- Taking decisions on No Show, Cancellations and refunds
- Contributing to achieve monthly and annual team targets
- Communicating and coordinating with various 3rd party websites
- Analysing every day fact reports and working towards the success of the organization
- Interacting with different departments to ensure customer satisfaction.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Worked closely with front desk to achieve full occupancy of property.
Car rental assistant
James Blond Car Rentals
07.2017 - 09.2018
- Handling reservation at the front desk for guests enquiring for cars, vans, trucks and Ute’s
- Answer inquiries regarding all vehicles by phone and in person
- Ensured that customers were satisfied and happy with the allocated vehicles
- Doing routine check on the vehicle on return for any damages
- Dropping off and picking up vehicles to/from the airport or hotel.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Senior leisure consultant
AFC Holidays
Dubai
10.2014 - 04.2017
- Maintained excellent customer service and rapport with minimal to nil customer complaints
- Retained an excellent sales record throughout my tenure
- Escorted groups as Tour Manager (Europe)
- Contributed towards the team on Sabre GDS system
- Managed trainings on product knowledge and selling skills for new employees in the organization (under my department)
- Contributed towards converting group bookings
- Work with management to develop sales strategy to close bookings
- Key achievements:
- Best seller for the year 2015
- Incentivized for a Europe trip
- Accolade
- Awarded Scholarship for Academic Excellence in Graduate Diploma in Tourism Management for semester two and three.
Senior Executive
Cox and Kings
Mumbai
05.2012 - 10.2014
- Selling within India tours to clients and focusing on maximizing the business of the company during my entire tenure
- Contributed towards achieving individual and team targets
- Successfully managed a team under my supervision and attained targets
- Worked in a team to convert corporate bookings.
Education
Diploma - IATA, Commerce
Rashmi Institute
Graduation in Commerce - Commerce
University of Mumbai
India 08.2007 - 04.2010
Graduate in Diploma - Tourism and Hospitality
AIS College
New Zealand 05.2017 - 05.2018
Skills
Excellent Communication
Accomplishments
- Achieved an incentive trip to Europe by completing monthly target with accuracy and efficiency.
- Achieved Scholarship for Academic Excellence in Auckland through Tourism Management.
Timeline
PA to Headteacher/ Admin
Newman Catholic College
09.2020 - Current
Reservation agent
Lamington Apartments
02.2020 - 08.2020
Reservation Supervisor
The Quadrant hotel
09.2018 - 10.2019
Car rental assistant
James Blond Car Rentals
07.2017 - 09.2018
Graduate in Diploma - Tourism and Hospitality
AIS College
05.2017 - 05.2018
Senior leisure consultant
AFC Holidays
10.2014 - 04.2017
Senior Executive
Cox and Kings
05.2012 - 10.2014
Graduation in Commerce - Commerce
University of Mumbai
08.2007 - 04.2010
Diploma - IATA, Commerce
Rashmi Institute
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