Derry O'Brien
Hunstanton,Norfolk
Summary
Experienced worker with strong time management skills, looking for a new role within customer service in Hunstanton.
Self-motivated with a dedicated work ethic, keen to develop existing skills and learn new ones.
Detail-oriented and learns new tasks quickly. Self-motivated to consistently provide first-class service in line with targets.
Overview
6
6
years of professional experience
Work history
AGC Slots Host
ACM Leisure
Hunstanton, Norfolk
09.2024 - Current
- Promoted responsible gambling practices amongst patrons.
- Provided top-notch customer service by assisting guests with gaming queries and supplying food and drink upon request.
- Observed government regulations, licensing conditions and safe gambling practices to meet compliance requirements.
Floor Attendant/Supervisor
ACM Leisure
Hunstanton, Norfolk
12.2022 - 09.2024
- Worked efficiently under pressure whilst maintaining excellent customer service standards.
- Resolved customer complaints promptly, ensuring their satisfaction.
- Maintained cleanliness of gaming area for a comfortable environment.
- Supervised the gaming floor, maintaining a safe environment for guests and staff alike.
Warehouse Team Leader
Yusen Logistics
Wellingborough, Northamptonshire
04.2021 - 09.2022
- Managed employee matters efficiently and effectively, including work schedules, internal issues and conflicts.
- Ensured teams met performance, output and other targets by closely monitoring warehouse operations and reports.
- Ensured warehouse operations performed at optimum efficiency by analysing output reports, making changes when required.
- Developed and supported safe working practices to maintain hazard-free working environments.
Restaurant Waiter
The Ancient Mariner Inn
Hunstanton, Norfolk
02.2019 - 01.2020
- Anticipated and addressed guests' service needs, including seating guests promptly and managed table wait times.
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
- Upsold and recommended additional items to customers to increase restaurant sales.
- Maintained safe food handling standards at all times.
- Handled credit and cash transactions using Point Of Sale systems efficiently.
Education
Level 2 Media Studies - Film & Photography
College of West Anglia
Home educated. -
Homeschooled from 2011 until 2018
Skills
- Excellent customer service skills, gained in busy hospitality and gaming environments
- Team worker with the ability to work on own initiative
- Customer focused, with good communication and listening skills
- Thorough and pays attention to detail
Custom
REFERENCES AVAILABLE ON REQUEST
Timeline
AGC Slots Host
ACM Leisure
09.2024 - Current
Floor Attendant/Supervisor
ACM Leisure
12.2022 - 09.2024
Warehouse Team Leader
Yusen Logistics
04.2021 - 09.2022
Restaurant Waiter
The Ancient Mariner Inn
02.2019 - 01.2020
Level 2 Media Studies - Film & Photography
College of West Anglia
Home educated. -
Homeschooled from 2011 until 2018
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