Derrick Dixon

Established high-quality benchmarks and set new industry standards.

• Oversaw production operations from initiation to completion, ensuring timely delivery.
• Designed patterns for frames, foam, and fabric for both new and existing models.
• Supervised machinists to maintain precision in cutting and sewing processes.
• Coordinated warehouse team to ensure availability of materials for production.
• Documented lay plans for costing and efficiency improvements in R&D.
• Upholstered new and existing models to meet design specifications.

• Delivered exceptional level of service to each customer by listening to concerns and answering questions confidently.
• Grew client base through continued levels of outstanding service, such as, acting confidently when visiting clients premises, when discussing needs of customer.
• Writing professional & detailed quotations.
• Providing top quality upholstery.
• Dealt with all day to day running of business, such as, taking deposits, ordering sundries and fabrics.
• Speaking to customers to arrange collection & deliveries of their furniture.

• Carried out day-day duties accurately and efficiently.
• Delivered targets and KPIs for consistent warehouse progress and order completion.
• Monitored multiple databases to keep track of all company inventory and statistics.
• Worked closely with Team Managers, to maintain optimum levels of communication for the effective and efficient completion of customer orders.
• Supported Team Managers in improving operations and resolving issues to deliver top-notch customer service.

• Dealt with customer choosing fabrics for their furniture.
• Ordered sundries and fabrics.
• Arranged collection & deliveries for all upholsterers.
• Collected and delivered all furniture in a professional manor.
• Sorted through the majority of paperwork, with exception of accounts and taxes.
• Provided top quality upholstery service
• Organizes work for current upholsterers.

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• Monitored multiple databases to keep track of all stock related issues.
• Aided development of staff members through meticulous approach to detail and work ethic. Offering help, training and advise when needed.
• Improved customer service rating by ensuring stock availability and quality of stock is correct.
• Worked directly with all other departments, to ensure as smooth as possible running of business.
• Carried out daily department briefs to discuss and assign duties for the day.
• Gave performance reviews.

• Done whatever job I was asked to do.
• Went into full time employment.

• Served customers politely.
• Received deliveries and checked invoices before inputting onto computer.
• Stocked shelves in date order.