Summary
Overview
Work history
Education
Skills
References
Timeline
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Derrick Asiamah

Cranford,Middlesex

Summary

A dedicated and customer-focused professional with a demonstrated history of efficiently managing customer inquiries, complaints, and resolving issues. With strong communication skills and a friendly attitude, I strive to utilize my experience and skills to excel in a Customer Service Assistant position. My commitment lies in delivering exceptional customer experiences and actively contributing to team success through proactive problem-solving and efficient service delivery.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work history

Steward

Combined Service Providers
Watford, Hertfordshire
08.2023 - Current


  • As part of a team, ensures smooth events with proactive crowd and traffic control.
  • Interacts with guests and staff to build rapport.
  • Welcome attendees and promptly resolved queries.
  • Assesses events sites before to identify potential risks or challenges.
  • Report incidents to security team for resolution.
  • Communicate with and effectively supported guests of all backgrounds.
  • Help clients with diverse comfort requests and answered questions.

Assistant Budget Analyst

Local Government Service, Ghana
Sogakope, Volta-Region, Ghana
02.2019 - 12.2022
  • Assisted in implementing budgetary monitoring techniques to improve the institution's spending habits.
  • Recommended financial solutions to management based on detailed financial analysis.
  • Followed up with various department to collect specific financial information and verify details for preparation of annual budget.
  • Created and updated expenditure reports using Ghana Integrated Financial Management Information System (GIFMIS) software .
  • Compiled monthly, quarterly and annual budget reports.

Education

Master of Science - Management

Brunel University London
United Kingdom
01.2023 - 03.2024

Bachelor of Science - Banking and Finance

University of Professional Studies
Accra, Ghana
06.2013 - 05.2017

Skills

  • Strong communication skills, both verbal and written
  • Proficient in handling customer inquiries, complaints, and resolving issues effectively
  • Ability to work efficiently in a fast-paced environment while maintaining attention to detail
  • Proficient in Microsoft Office suite (Word, Excel, Outlook)
  • Multitasking ability to handle multiple customer requests simultaneously

References

References available upon request.

Timeline

Steward

Combined Service Providers
08.2023 - Current

Master of Science - Management

Brunel University London
01.2023 - 03.2024

Assistant Budget Analyst

Local Government Service, Ghana
02.2019 - 12.2022

Bachelor of Science - Banking and Finance

University of Professional Studies
06.2013 - 05.2017

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Derrick Asiamah