DERRICK ABROKWA
Westcliff-on-Sea,Southend-on-Sea
Summary
Self-motivated and reliable individual bringing forth valuable industry experience and a passion for organisational growth. Results oriented with a proven track record of working collaboratively with team members to achieve targets/goals.
Experienced in retail sales, Customer service/experience, Quality control and factory operations.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Quality control officer
Shalam Packaging Limited
Basildon, Essex
07.2023 - Current
- Monitor operations to ensure that they meet production standards.
- Inspect, test or measure materials.
- Perform periodic operational checks on products to uphold quality products.
- Adhered to compliance and business timetable to meet set deadlines.
- Ensure factory/machine operators pack quality products and label them as required.
Factory operative
Shalam Packaging Limited
Southend-on-Sea, Essex
04.2023 - Current
- Monitor product quality and reporting problems to machine setters.
- Pics and packs quality products in their right quantity .
- Labelling boxes and pallets as required.
- Kept clean working areas for safe, productive factory environment.
- Worked part of fast-paced production line, continually achieving targets.
- Train new operatives on best practices in all factory areas.
Sales supervisor
Airteltigo Ghana Limited
Koforidua, Ghana
04.2020 - 10.2022
- Responsible for subscriber acquisition through point of sales agents
- Analysed sales data to define weekly quotas for multiple departments, assessing potential areas of growth.
- Coached team members to reach and exceed weekly and monthly sales goals.
- Demonstrate brand visibility.
- Worked collaboratively with team members, championing proven techniques for closing sales.
- Created and directed retailers training and development programmes.
- Carried out sales visits to current and prospective customers/retailers
Customer service manager
Airteltigo Ghana Limited
Tamale, Northern Ghana
02.2018 - 03.2020
- Sought customer feedback and applied data to inform service-level improvements.
- Took ownership of escalated customer issues and followed through to resolution.
- Leveraged strong product and service knowledge to assist customers and resolve issues.
- Implemented personal development programmes to enhance staff capabilities and satisfaction.
- Improved customer service experiences to facilitate organic growth and loyalty.
- Delivered feedback constructively to enhance staff performance.
Education
Higher National Diploma - Marketing
Accra Polytechnic
Ghana 09.2005 - 08.2008
Skills
- Great physical health
- Workplace safety
- Good communication skills
- Adaptable
- excellent team work
- Results oriented
Languages
English
Fluent
Timeline
Quality control officer
Shalam Packaging Limited
07.2023 - Current
Factory operative
Shalam Packaging Limited
04.2023 - Current
Sales supervisor
Airteltigo Ghana Limited
04.2020 - 10.2022
Customer service manager
Airteltigo Ghana Limited
02.2018 - 03.2020
Higher National Diploma - Marketing
Accra Polytechnic
09.2005 - 08.2008
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