DERONTE FORBES
Manchester,United Kingdom
Summary
Biomedical Science graduate with postgraduate specialisation in Cellular Pathology (MSc), with strong academic knowledge of histopathology, cytology, microscopy, tissue and cellular morphology, and diagnostic laboratory principles gained through university study. Brings transferable experience from regulated environments including Expeditors UK, HMRC, and OVO Energy, with strengths in SOP adherence, accurate record keeping, traceability, workflow coordination, confidentiality, and working under pressure. Now seeking to develop practical laboratory experience within a Band 4 Medical Laboratory Assistant role while applying a solid scientific foundation and strong attention to detail.
Overview
10
10
years of professional experience
Work history
Customs Brokerage Agent
Expeditors UK
Manchester
2023.05 - 2026.04
- Reviewed and verified import documentation against HMRC regulations and customs requirements, ensuring accuracy, completeness, and compliance before submission
- Conducted detailed evidence-based checks to validate shipment data, tariff classifications, and supporting records, ensuring consistency across documentation
- Identified discrepancies and inconsistencies within documentation, investigating issues by cross-referencing records and resolving queries within required turnaround times (TAT)
- Liaised with external stakeholders, including suppliers, clients, and government agencies, to obtain, clarify, and verify critical information required for processing
- ·Maintained accurate digital case records, ensuring data accuracy, integrity, traceability, and full audit readiness across all processed entries
- Performed quality assurance checks on completed entries to ensure compliance with internal standards, regulatory requirements, and near-zero error rates
- Managed high-volume case processing within strict service level agreements (SLAs), ensuring timely and accurate completion of documentation
Administrative Officer (Fix term Contract)
Her Majesty’s Revenue and Customs (HMRC-UK)
Manchester
2023.04 - 2023.10
- Managed a high-volume caseload of National Insurance applications, reviewing and verifying case information and supporting evidence against HMRC policy and regulatory frameworks
- Conducted detailed evidence-based assessments to determine eligibility, ensuring accuracy, completeness, and compliance with established criteria
- Identified discrepancies, inconsistencies, and missing information within applications, escalating complex or high-risk cases for further investigation
- Produced clear, structured case summaries and written reports to support evidence-based decision-making and compliance actions
- Maintained accurate electronic records, ensuring data integrity, audit readiness, and full compliance with GDPR and data protection requirements
- Liaised with internal teams and stakeholders to clarify, validate, and obtain additional information where required
- .
Complaints Handler
Ovo Energy
Huntswood
2022.10 - 2022.12
- Managed and resolved customer complaints, ensuring compliance with regulator's guidelines, achieving a 95% resolution rate within specified timelines
- Provided exceptional customer service, reinforcing company values, resulting in a 90% satisfaction rate and improved inter-organizational relationships
- Ensured systematic complaint handling, adhering to energy service regulator's stipulations, enhancing operational efficiency by 20%
- Analysed complaint data, identifying trends, and reporting insights, informing strategic decisions for a 15% reduction in recurring issues
- Exemplified fair treatment protocols, consistently meeting appropriate customer outcomes, aligning with treating customers fairly guidelines
- Prepared comprehensive case files for ombudsman services, meeting service-level agreements and regulatory standards consistently
- Strictly adhered to internal policies, risk frameworks, and industry compliance, minimizing operational risks and ensuring regulatory conformity
- Managed internal complaints log efficiently, supporting the resolution process and optimizing data-driven decision-making for continuous improvement
- Fixed Term contract
- Remote
Administrative Officer
OFSTED- Brookstreet Ltd
Manchester
2022.08 - 2022.09
Service Delivery Coordinator
Innovation Group | Priority Recruitment
Manchester
2022.03 - 2022.07
Administrative Officer
National Clearance Hub - Her Majesty’s Revenue and Customs (HMRC)
Manchester
2022.01 - 2022.07
Recruitment Resourcer
PMP Recruitment
Manchester
2021.07 - 2021.12
Amazon Warehouse Operative
PMP Recruitment
Manchester
2019.04 - 2019.05
Customer Service Advisor
Turks & Caicos Government
Turks & Caicos Islands
2018.05 - 2018.06
Auto Parts Salesman
Carquest
Turks & Caicos Islands
2017.08 - 2018.03
Assistant Land Registry Officer
Turks & Caicos Islands Government
Turks & Caicos Islands
2016.04 - 2017.07
Education
Master of Science (MSc) - Cellular Pathology
Manchester Metropolitan University
Manchester, UKBSc - Biomedical Science
University of Salford
Manchester, UKSkills
- Data Analysis
- Financial Analysis
- IT Proficiency
- Compliance & Regulatory Adherence
- Attention to Detail
- Business Process Improvement
- Regulatory Compliance
- Customer Service
- Issue Resolution
- Complaint Handling
- Critical Thinking & Decision Making
- Confidentiality
- Business Administration
- Case Management
- Client Relations
- Leadership
- Emotional Intelligence
- Adaptability
- Time Management
- Problem-Solving
- Microsoft Office Proficiency (Word, Excel, PowerPoint, and Outlook)
- Critical Thinking
- Adaptability and Flexibility
- Financial Acumen
- Team Collaboration
- Interpersonal Skills
- Strategic Thinking
- Ethics and Integrity
- Organization
- Communication
Timeline
Customs Brokerage Agent
Expeditors UK
2023.05 - 2026.04
Administrative Officer (Fix term Contract)
Her Majesty’s Revenue and Customs (HMRC-UK)
2023.04 - 2023.10
Complaints Handler
Ovo Energy
2022.10 - 2022.12
Administrative Officer
OFSTED- Brookstreet Ltd
2022.08 - 2022.09
Service Delivery Coordinator
Innovation Group | Priority Recruitment
2022.03 - 2022.07
Administrative Officer
National Clearance Hub - Her Majesty’s Revenue and Customs (HMRC)
2022.01 - 2022.07
Recruitment Resourcer
PMP Recruitment
2021.07 - 2021.12
Amazon Warehouse Operative
PMP Recruitment
2019.04 - 2019.05
Customer Service Advisor
Turks & Caicos Government
2018.05 - 2018.06
Auto Parts Salesman
Carquest
2017.08 - 2018.03
Assistant Land Registry Officer
Turks & Caicos Islands Government
2016.04 - 2017.07
BSc - Biomedical Science
University of Salford
Master of Science (MSc) - Cellular Pathology
Manchester Metropolitan University