Dermot Owens
Belfast,Antrim
Summary
Proficient in Microsoft Excel and Word, with extensive customer service expertise and a strong understanding of tourism in Belfast and Northern Ireland. Skilled in logistics coordination for both internal and external travel, complemented by fluency in French and the ability to adapt to flexible working patterns. Dedicated to leveraging these competencies to deliver exceptional results in dynamic professional environments.
Offering strong communication skills and customer-focused approach, with background in hospitality and sales. Knowledgeable about travel planning, itinerary creation, and problem-solving in high-pressure situations. Ready to use and develop organisational abilities, attention to detail, and customer service expertise in On Call Travel Advisor (BGCS)role.
Overview
24
24
years of professional experience
16
16
years of post-secondary education
Work history
On Call Travel advisor
Visit Belfast
Belfast, Antrim
10.2024 - Current
- Assisted clients with destination knowledge to enhance holiday experiences.
- Supported company reputation by responding promptly to customer queries.
- Facilitated repeat business through effective communication and tailored service offerings.
- Maintained awareness of Belfast as a tourism destination.
- Updated knowledge of tourism trends to provide relevant client advice.
- Generated personalised trip recommendations based on client preferences.
- Promoted Belfast as a key access point for Northern Ireland travel.
Projects Supervisor
Visit Belfast
Belfast, Antrim
04.2002 - 10.2024
Ensured smooth operation of BWC literature department.
Assisted in handling and recording all complaints received by Visit Belfast.
Monitored Visit Belfast's waste management processes.
Provided direct supervision to Welcome Centre staff.
Recorded visitor statistics efficiently for monthly and quarterly reports.
Facilitated school group visits to Visit Belfast.
Education
Bachelor of Arts - French
Queen's University Belfast
Belfast 09.1990 - 06.1994
A-Levels - French, History
St Patrick's High School, Downpatrick
Downpatrick 09.1981 - 06.1988
A-Levels - Politics
Down College of Further Education
Downpatrick 09.1989 - 06.1990
GCSEs/O-Levels - Maths, French, History, English language,Irish
St Patricks High School , Downpatrick
Downpatrick 09.1981 - 06.1986
Skills
Microsoft Excel and Word proficiency
Customer service expertise
Tourism knowledge of Belfast and Northern Ireland
Logistics coordination for internal and external travel
Fluency in French
Flexible working patterns
Languages
French
Fluent
Spanish
Intermediate
Affiliations
- Travel within Ireland, Europe and further
- Keen interest in the Arts, music/theatre
References
References available upon request.
Timeline
On Call Travel advisor
Visit Belfast
10.2024 - Current
Projects Supervisor
Visit Belfast
04.2002 - 10.2024
Bachelor of Arts - French
Queen's University Belfast
09.1990 - 06.1994
A-Levels - Politics
Down College of Further Education
09.1989 - 06.1990
A-Levels - French, History
St Patrick's High School, Downpatrick
09.1981 - 06.1988
GCSEs/O-Levels - Maths, French, History, English language,Irish
St Patricks High School , Downpatrick
09.1981 - 06.1986