Derick Paul
London
Summary
Accomplished professional with extensive expertise in customer service and loyalty building, complemented by strong supervisory skills and a proven track record in training new staff. Demonstrates exceptional health and safety awareness, alongside proficiency in retail skills and concierge services. Experienced in airport transfer arrangements and luxury vehicle driving, with a focus on training others to uphold high standards. Committed to enhancing operational efficiency and customer satisfaction within dynamic environments.
Overview
20
20
years of professional experience
Work history
Head of Bellman
Spice Island Beach Resort Hotel
Grenada, West Indies
01.2006 - 07.2025
- Welcomed guests to the Hotel and escorted guests for their check-in
- Fostered an inviting environment through polite interaction and effective communication skills.
- Managed bell desk operations efficiently whilst maintaining high-quality standards of service.
- Training new staff on customer service, plus luxury vehicle driving
- Addressed guest queries promptly, contributing to superior customer satisfaction.
- Liaised with the reception staff regarding any guests' needs, such as re-confirming guest arrival and pick-up for airports, tours.
- Recommended to guests excursions and tours and advising guests about Hotel activities
- Assisting guests with the Hotel operational schedule, for example, dinner time, spa opening hours.
- Delivered messages, parcels, and flowers to rooms for improved customer service.
- Upheld the cleanliness and tidiness of lobby areas, contributing to an appealing atmosphere.
- Provided luxury car transfer for guests to and from the airport
- Valet parking during official functions
Sales representative
Southern Elecrical
Grenada, West Indies
10.2020 - 11.2021
- This post took place during the months when the Hotel was closed due to the COVID-19 pandemic.
- Fostered strong customer relationships through exceptional service.
- Strengthened brand reputation with impeccable professionalism and integrity.
- Conducted regular stock intake.
- Educated customers about product features and benefits, driving informed purchasing decisions.
Education
Diploma - Electronics
Vocational Skills Centre
Grenada, West IndiesSkills
- Customer Service and Customer Loyalty Building
- Health and Safety Awareness
- Supervisory Skills
- Training new staff
- Retail Skills
- Airport transfer arrangements
- Concierge services knowledge
- Luxury vehicle driving and training others
Affiliations
Fitness, Basketball
References
References available upon request.
Timeline
Sales representative
Southern Elecrical
10.2020 - 11.2021
Head of Bellman
Spice Island Beach Resort Hotel
01.2006 - 07.2025
Diploma - Electronics
Vocational Skills Centre
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