Derek Mitchell
Falkirk,Stirlingshire
Summary
Results-driven Owner/Operator experienced in optimising operations and enhancing profitability. Spearheaded initiatives that streamlined processes and reduced costs, achieving significant revenue growth. Committed to fostering positive workplace culture and cultivating enduring client relationships.
Overview
27
27
years of professional experience
Work history
Owner/Operator
D Mitchell Tools LTD
Falkirk
2020.08 - Current
- Negotiated supplier contracts to achieve more favourable terms and pricing agreements.
- Maintained equipment and facilities to ensure seamless day-to-day operations.
- Managed finances to safeguard fiscal health across business operations.
Area Sales Manger
Sykes Pickavant
Falkirk, Scotland
2020.03 - 2020.08
- Adapted to remote work during COVID-19 outbreak, maintaining customer engagement through calls, emails, and Zoom.
- Communicated with existing customers via calls, emails, and Zoom to sustain relationships and address needs during lockdown.
- Developed targeted sales strategies for lockdown conditions with daily outreach goals to drive customer interactions.
- Forged productive relationships with key clients to enhance customer loyalty.
Shop Supervisor
Euro Car Parts
Falkirk, Scotland
2018.08 - 2020.03
- Merchandise shop with current promotions and special offers daily targets achieved.
- Scheduled warehouse staff shifts to ensure adequate coverage during busy periods. cover breaks and holidays to maintain staffing levels.
- Resolved customer complaints promptly and professionally, ensuring satisfaction and retention.
- Collaborated with management to develop and implement effective sales strategies.
- Ensured shop cleanliness, contributing to a pleasant shopping experience.
Snap-on Tools Franchisee
Snap-on Tools
Falkirk, Scotland
2002.05 - 2018.08
- Won sales awards by maximising store performance day to day.
- Dealt promptly with customer complaints, maintaining a high level of customer satisfaction.
- Organised special promotional events to attract more patrons.
- Oversaw financial management tasks including budgeting and cash flow monitoring.
- Obtained profitable sales by managing finance and revolving accounts.
- Prepared tax and VAT documentation to meet compliance requirements.
- Achieved holiday in Barcelona by delivering best sales figures in Scotland 2005.
- Arranged van stock replenishment for diagnostic units and equipment storage.
Business Development Executive
RB Farquhar
East of Scotland, Scotland
2000.04 - 2002.05
- Supplied site accommodation for building projects through customer visits.
- Identified potential future sites for cabins or chemical toilets.
- Collaborated with operations manager to address delivery issues for units.
Skills
- Financial management
- Organisational efficiency
- Customer complaint resolution
- Problem-solving expertise
- Team collaboration
- Clean driving license
- Willingness to relocate
Timeline
Owner/Operator
D Mitchell Tools LTD
2020.08 - Current
Area Sales Manger
Sykes Pickavant
2020.03 - 2020.08
Shop Supervisor
Euro Car Parts
2018.08 - 2020.03
Snap-on Tools Franchisee
Snap-on Tools
2002.05 - 2018.08
Business Development Executive
RB Farquhar
2000.04 - 2002.05