Derek Millington
Crewe
Summary
Reliable and customer-focused Sales Associate with experience in fast-paced retail and hospitality environments. Skilled in delivering excellent service, meeting performance targets, and supporting team success. Known for handling customer enquiries and resolving issues quickly and professionally. Background as a bartender has developed strong time management, multitasking, and interpersonal skills. A flexible and dedicated team player, ready to contribute to Tesco's commitment to great service.
Overview
9
9
years of professional experience
Work history
Rides and attractions host
Merlin Entertainments
Stoke-on-Trent
2024.03 - 2024.10
- Providing a warm, friendly, and welcoming atmosphere for guests. This involves greeting visitors with a smile, answering their questions, and ensuring they have a positive experience throughout their time at the ride.
- Effectively conveying safety instructions and ride information and enforcing ride restrictions to guests. This includes making announcements, giving directions, and ensuring that all guests understand and comply with safety protocols on/off rides.
- Vigilantly monitoring the ride and surroundings for any safety concerns, ensuring that all guests are properly secured, and that the ride operates smoothly without any technical issues.
- Being flexible and able to adapt to different situations, such as changes in weather conditions, unexpected ride closures, or varying guest needs.
- Being flexible and able to adapt to different situations, such as changes in weather conditions, unexpected ride closures, or varying guest needs.
Sales assistant
Primark
Llandudno, Conwy
2023.11 - 2024.03
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Offered exceptional customer service support by helping customers with clothing options, suggesting ideas on accessories and additional items, locating items for customers and directing customers around the store.
- Developed ways to showcase products effectively in-store displays, increasing visibility for less popular items.
- Built rapport with customers, fostering long-term loyalty to the brand.
- Assisted customer by providing completing sales via till system, ensuring sales transactions were completed quickly to manage queues whilst delivering excellent customer service.
Warehouse associate
Amazon
Warrington, Cheshire
2018.07 - 2023.09
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Prepared orders for shipment by picking, packing and labelling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill level.
Bartender waiter
Arc Catering
Chester, Cheshire
2017.05 - 2017.10
- Organised bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demand.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer need.
- Managed cash and bar revenue during special promotions and sporting events.
- Operated efficiently in high-volume setting to prepare and serve more than 30-45 customers per hour.
University Creative Director
UCLAN
Liverpool
2015.09 - 2017.06
- Oversight and creation of marketing material including zine.
- Development of promotional videos, banners, and campus advertising.
- Management of others - leading creative sessions and meetings.
- Established procedures and quality standards for the department.
- Oversaw, guided and coached designers and art director.
Education
MSc Applied Innovation Design
Bangor University
Bangor 2001.04 -
Bachelor of Arts - Graphic Arts
University of Central Lancashire
Preston 2001.04 -
Skills
- Lifting and Sorting
- Labelling and boxing
- Warehouse Logistics
- Responsible alcohol service
- Food running
- Beverage preparation
- Highly reliable
- Order Processing
- Product Sales
- Upselling
- Excellent people skills
- POS System Operation
- Cash Handling Accuracy
- Organisation
- Attention to detail
- Efficiency
- Positive attitude
- Problem-solving
- Adaptability
- Work ethic
- Punctuality
Timeline
Rides and attractions host
Merlin Entertainments
2024.03 - 2024.10
Sales assistant
Primark
2023.11 - 2024.03
Warehouse associate
Amazon
2018.07 - 2023.09
Bartender waiter
Arc Catering
2017.05 - 2017.10
University Creative Director
UCLAN
2015.09 - 2017.06
MSc Applied Innovation Design
Bangor University
2001.04 -
Bachelor of Arts - Graphic Arts
University of Central Lancashire
2001.04 -