Derek Biggins
Barrow in Furness,Cumbria
Summary
Focused Fresh Trading Manager skilled in motivating teams to deliver exceptional customer experiences in fast-paced retail settings. Maintains store performance and profits through stock control, resource and KPI management.
Skilled Security Officer with knack for maintaining safe and secure environments. Successfully managed diverse security challenges by swiftly assessing situations and implementing appropriate measures. Known for enhancing site safety, reducing incidents, and building solid relationships with team members and clients.
Overview
11
11
years of professional experience
14
14
years of post-secondary education
Work history
Security officer
Securitas
BAE Barrow in Furness
2024.04 - Current
- Collaborated with local law enforcement agencies for enhancing site security measures.
- Ensured smooth traffic flow in the car park by directing vehicles efficiently.
- Coordinated with other officers on shift changes smoothly and effectively.
- Assisted in emergency evacuation drills, ensuring all staff understood procedures.
- Supervised visitor sign-in process meticulously; ensured accurate record keeping.
- Patrolled premises regularly, contributing to a safe work environment.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
- Provided assistance during fire safety checks, improving overall workplace safety.
- Trained new members of the security team, raising overall team performance levels.
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Upheld strict access controls for ensuring building security.
- Checked ID cards and documented details in security log.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Completed thorough incident reports, recording exact observations, occurrences and witness statements.
- Collaborated with security teams and emergency services to resolve urgent situations.
- Kept entrances secure with consistent visitor, personnel and package screening.
Fresh Food Trading Manager
Asda
Barrow-in-Furness, Cumbria
2023.06 - 2026.03
- Trained staff to meet sales objectives and provide outstanding customer service.
- Upsold additional products to complement shopping experience and increase revenue.
- Prepared staff work schedules to guarantee optimal coverage during peak shopping periods.
- Directed teams to clean shop floors, shelves and products to maintain hygiene standards.
- Addressed customer queries and resolved complaints by providing incentives to boost customer trust and reliability.
- Surveyed areas to monitor suspicious activities and thefts.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Maintained detailed and current records of inventory.
- Minimised waste by training staff in food hygiene and correct product handling.
- Trained staff to build product lines and systems knowledge.
- Investigated accidents and near misses, updating training and policies to protect staff.
- Drove strong service culture through team huddles and 1:1 feedback sessions.
- Hit targets by coaching team and recommending areas for improvement.
Ambient Trading Manager
Asda
Barrow-in-Furness, Cumbria
2022.05 - 2023.06
- Determined selection of products and display items for collections and promotional events.
- Facilitated inventory flow management to reduce backstock.
- Trained new staff on job duties, company policies and safety procedures.
- Expertly handled employee conflicts in line with company procedures, addressing issues and preventing recurrence.
- Ensured warehouse personnel were properly trained and certified on equipment use, including forklifts and pallet movers.
- Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
- Enforced service standards to maintain establishment reputation for excellence.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Supervised equipment repairs and troubleshooting to restore operations.
- Investigated accidents and near misses, updating training and policies to protect staff.
Section Leader
Asda
Barrow-in-Furness, Cumbria
2019.04 - 2022.05
- Completed stock checks to enhance picking speed and accuracy.
- Achieved comprehensive product availability with proactive ordering and replenishment.
- Supervised equipment repairs and troubleshooting to restore operations.
- Planned large team rotas to achieve full coverage.
- Oversaw effective loading and distribution of large lorries.
- Operated forklift and powered pallet truck to safely manoeuvre goods.
- Improved replenishment by introducing new technologies and processes.
- Hit targets by coaching team and recommending areas for improvement.
Retail Sales Assistant
Asda
Barrow-in-Furness, Cumbria
2015.08 - 2019.04
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Updated product labelling and pricing to reflect discounts and offers.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Operated cash registers with accuracy and processed cash and card transactions.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Assisted customers in locating specific items to boost satisfaction.
- Received and processed shipments and deliveries to maintain organised workflow.
- Maintained knowledge of products and features to provide recommendations to customers.
- Monitored and reported suspicious activity to security officer to avoid theft.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Received shipments and confirmed receipt of correct warehouse merchandise.
- Assisted with loading and unloading of vehicles manually and using machines.
- Kept accurate electronic records of received and distributed merchandise.
- Sorted materials on warehouse racks and shelves.
- Contacted suppliers to resolve shipment and delivery issues.
- Moved stock around by hand, using forklift truck or lifting gear.
Education
NVQ Level 2 - Maths
Phx
Barrow-in-FurnessNVQ Level 2 - English
Phx
Barrow-in-Furness, CumbriaGCSEs - Science
Parkview School
Barrow-in-Furness, Cumbria 2000.09 - 2005.06
GCSEs - Maths
Parkview School
Barrow-in-Furness, Cumbria 2000.09 - 2005.06
GCSEs - English
Parkview School
Barrow-in-Furness, Cumbria 2000.09 - 2005.06
Skills
- Warehouse logistics
- Forklift operation
- Manual handling
- Safety compliance
- Stock quality checks
- SAP proficiency
Timeline
Security officer
Securitas
2024.04 - Current
Fresh Food Trading Manager
Asda
2023.06 - 2026.03
Ambient Trading Manager
Asda
2022.05 - 2023.06
Section Leader
Asda
2019.04 - 2022.05
Retail Sales Assistant
Asda
2015.08 - 2019.04
GCSEs - Science
Parkview School
2000.09 - 2005.06
GCSEs - Maths
Parkview School
2000.09 - 2005.06
GCSEs - English
Parkview School
2000.09 - 2005.06
NVQ Level 2 - English
Phx
NVQ Level 2 - Maths
Phx