Derek Ball
York,North Yorkshire
Summary
Organised and dependable Branch Manager with 16 years of experience. Highly motivated and successful at managing multiple priorities. Developed a strong team work ethic which has delivered significant customer satisfaction and enabled the business to become a success. Detailed knowledge of products and the individual needs of clients has also fostered a constantly increasing and loyal customer base.
Seeking to take on a challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
38
38
years of professional experience
2
2
years of post-secondary education
Work history
Branch Manager
Dennis Williams Hair & Beauty
York
06.2009 - Current
- Managed daily operations to ensure smooth running of branch.
- Provided excellent customer service, securing client loyalty.
- Fostered positive work environment, improving overall team morale.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Improved branch productivity by implementing efficient work schedules.
- Liaised with clients, resulting in strong relationships and repeat business.
- Delivered service to customer base covering much of North Yorkshire.
Hairstylist
Janet Swift
St Helens, Merseyside
05.1988 - 05.2009
- Developed loyal customer base through personalised service and attention to detail.
- Utilised advanced cutting techniques to deliver desired results.
- Offered unique solutions for common hair problems, boosting customer trust and loyalty.
- Regularly updated knowledge of latest industry trends for improved services.
- Demonstrated excellent communication skills to understand client requirements accurately.
Education
City & Guilds Hairdressing - Art and Design
St Helens College
St. Helens 09.1986 - 06.1988
Skills
- Customer service
- Merchandising
- Staff Management
- Time efficiency
- Branch operations
- Cash handling
- Employee training
- Product knowledge
Timeline
Branch Manager
Dennis Williams Hair & Beauty
06.2009 - Current
Hairstylist
Janet Swift
05.1988 - 05.2009
City & Guilds Hairdressing - Art and Design
St Helens College
09.1986 - 06.1988