Deontay Atkinson
Preston,Lancashire
Summary
Experienced professional with a strong background in customer relations and client communication. Proven expertise in lead generation, high-volume outbound calls, and cross-selling and upselling. Adept at growth pipeline development and target setting, consistently achieving and surpassing goals. Committed to enhancing customer service and driving business growth through strategic initiatives.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Merchant Specialist
Alegra Payments
Bispham, Blackpool
09.2024 - 11.2024
- Enhanced customer relationships by responding promptly and accurately to enquiries.
- Generated leads through cold calling, resulting in increased sales opportunities.
- Resolved complaints swiftly with professionalism and empathy, improving brand reputation.
- Used persuasive selling techniques to convert enquiries into sales.
- Upheld company policies whilst making outbound calls to potential clients.
Sales Executive
The Redwood Group
Blackpool, Lancashire
10.2023 - 08.2024
- Conducted market research to identify new business opportunities.
- Developed sales pitches tailored specifically to individual client needs.
- Tracked competitor activity and adjusted strategies accordingly for market advantage.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
Pot Washer
The Grapes Hotel
Wrea Green, Lancashire
06.2019 - 06.2022
- Maintained high standards of cleanliness by thoroughly washing kitchen utensils.
- Ensured safe working environment by promptly cleaning spills and other hazards.
- Improved efficiency in the kitchen by organising washed dishes for easy access.
- Contributed to smooth running of restaurant through timely completion of dishwashing tasks.
- Achieved hygienic kitchen conditions with regular sanitisation procedures.
- Delivered clean and dry tableware for improved dining experience.
Education
GCSEs - Maths, English, RE, History, Engineering.
Carr Hill High School
Kirkham 06.2015 - 06.2020
Skills
- Customer relations
- Customer Service
- Client communication
- Lead generation
- High-volume outbound calls
- Cross-selling and upselling
- Growth pipeline development
- Target setting
Affiliations
- Football
- Golf
References
References available upon request.
Timeline
Merchant Specialist
Alegra Payments
09.2024 - 11.2024
Sales Executive
The Redwood Group
10.2023 - 08.2024
Pot Washer
The Grapes Hotel
06.2019 - 06.2022
GCSEs - Maths, English, RE, History, Engineering.
Carr Hill High School
06.2015 - 06.2020
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