DENNISION ESPESLIN
Mitcham,London
Summary
An ambitious, motivated and resilient individual seeking a position which will utilise the professional and technical skills through developed previous experiences. I have a methodical, customer-centric approach to work and a strong drive to see things through completion. I am capable of working in a fast-paced environments and of meeting strict deadlines in a highly efficient manner. Currently seeking a full time position in a challenging and stimulating environment that allows me to broaden my knowledge and practical skills.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Technical Advisor/Analyst
Webhelp/Concentrix (British Telecommunications)
01.2022 - 05.2026
- Analysing technical data to identify trends and issues
- Producing reports and communicated findings to clients
- Supporting decision-making with data-driven insights
- Collaborate with teams to troubleshoot and resolve technical issues
- Contribute to the design and implementation of technical solutions
- Provide technical guidance to clients and internal teams
- Stayed updated on industry trends and best practices
Customer Advisor
Teleperformance – Student Finance England
08.2021 - 01.2022
- Managed multiple systems simultaneously with speed and accuracy during customer interactions
- Handled a high volume of calls with resilience and professionalism
- Retrieved and communicated accurate information clearly, ensuring full customer understanding
- Adapted quickly to virtual training environments
- Delivered personalised service to each client, fostering trust and loyalty.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Escalated unresolved issues within appropriate channels guaranteeing timely resolution.
Customer Advisor
NHS Vaccination Programme
01.2021 - 07.2021
- Maintained courteous and professional telephone interactions.
- Assisted customers with inquiries using a positive approach.
- Recorded customer information accurately during interactions.
- Updated knowledge of company policies for accurate communication.
- Collaborated with team members to resolve customer issues effectively.
- Acquired new skills quickly to enhance efficiency in tasks.
Customer Service Assistant
Sainsbury’s
06.2019 - 03.2020
- Resolved customer queries effectively and professionally
- Utilised product knowledge effectively whilst assisting customers with purchases decisions.
- Used in-store systems for stock checks and price verification
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Upheld company policies and procedures consistently for maintained standards of operation.
Customer/Retail Assistant
Tesco
01.2019 - 06.2019
- Utilised point of sale system proficiently, facilitating smooth checkout process.
- Assisted customers in product selection, resulting in increased sales.
- Promoted seasonal offers or discounts proactively ensuring customers were well-informed about potential savings.
- Conducted regular inventory checks for accurate stock management.
- Managed stock levels efficiently to prevent shortages or overstocking.
Pharmacy Assistant
Lords Pharmacy
04.2018 - 12.2018
- Delivered tailored customer service, ensuring clients felt informed and confident
- Supported the safe supply of medicines, including ordering, labelling, and dispensing
- Complied with legal and professional pharmacy standards
- Managed stock levels effectively to prevent shortages or excesses.
- Promoted wellness products strategically, increasing awareness among customers.
- Supported pharmacist in compiling monthly reports to monitor sales trends and inventory levels.
Sales Advisor
New Look
06.2017 - 03.2018
- Delivered personalised customer service to meet individual needs
- Handled payments, refunds, and customer queries
- Maintained high service standards in line with company policies
- Placed customer orders, providing guidance on product delivery timeframes.
- Supported team targets and maintained stock levels
- Participated in team meetings contributing valuable ideas for sales improvement.
- Boosted brand reputation with demonstration of product knowledge.
Education
Accounting and Finance -
Kingston University
A-Levels - Biology, Chemistry, Mathematics
Greenshaw High School
01.2017 - 01.2019
GCSEs - English Language, English Literature, Geography, Biology, Chemistry, Physics, Design Technology, French, Art, ECDL
Ernest Bevin College
01.2011 - 01.2017
Skills
- Fluent in English
- Fluent in Tamil
- Strong communication skills
- Strong interpersonal skills
- Basic understanding of French
- High level of automotive knowledge
- Customer-focused
- Excellent problem-solving abilities
- Data analysis competency
- Negotiating tech budgets
- IT systems troubleshooting
- Technical knowledge
Accomplishments
- Duke of Edinburgh Bronze Award
- Third place in borough swimming competition
- Completed Young Leaders Programme
- National Citizen Service (NCS) Programme – Participated in a 3-week team project supporting local communities
References
Available upon request
Interests
- Travelling and exploring new cultures
- Sports: Rugby, martial arts, swimming
- Reading and cooking
- Strong interest in cars and the automotive industry
Certification
ECDL (Educational Computing Driving Licence)
Languages
English
Native
Tamil
Fluent
References
References available upon request.
Timeline
Technical Advisor/Analyst
Webhelp/Concentrix (British Telecommunications)
01.2022 - 05.2026
Customer Advisor
Teleperformance – Student Finance England
08.2021 - 01.2022
Customer Advisor
NHS Vaccination Programme
01.2021 - 07.2021
Customer Service Assistant
Sainsbury’s
06.2019 - 03.2020
Customer/Retail Assistant
Tesco
01.2019 - 06.2019
Pharmacy Assistant
Lords Pharmacy
04.2018 - 12.2018
Sales Advisor
New Look
06.2017 - 03.2018
A-Levels - Biology, Chemistry, Mathematics
Greenshaw High School
01.2017 - 01.2019
GCSEs - English Language, English Literature, Geography, Biology, Chemistry, Physics, Design Technology, French, Art, ECDL
Ernest Bevin College
01.2011 - 01.2017
Accounting and Finance -
Kingston University