Dennis Mungai
Laundry Attendant
Summary
Dynamic laundry professional with a proven track record at Jeeves of Belgravia, excelling in guest relations and garment inspection. Enhanced operational efficiency through meticulous attention to detail and effective multitasking, ensuring high-quality service and customer satisfaction. Skilled in inventory tracking and committed to maintaining a safe, organized work environment.
Overview
9
9
years of professional experience
Work History
Laundry Attendant
Explora Journeys
01.2025 - Current
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
- Handled delicate garments with care, utilizing specialized cleaning methods to preserve fabric integrity and appearance.
- Increased linen longevity with proper handling, folding, and storage procedures.
- Collected soiled linens and clothing and pretreated stains.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Cleaned machine filters and lubricated equipment.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
Laundry Clerk /Help Desk Assistant
Jeeves of Belgravia LLC
Doha, Qatar
04.2019 - 12.2024
- Ensured timely delivery of completed orders by coordinating pickup schedules with drivers and customers as needed.
- Retained loyal customers through consistent delivery of high-quality services that exceeded expectations.
- Maximized customer satisfaction through prompt response times when addressing concerns or special requests related to their orders.
- Improved customer satisfaction by efficiently processing laundry orders and maintaining clear communication with clients.
- Collaborated with management to develop new strategies for improving efficiency and enhancing overall service quality.
- Contributed to the company''s reputation for excellent service by consistently providing friendly, professional, and efficient assistance to clients.
- Managed payment transactions accurately, reconciling daily revenue reports and submitting deposits according to company guidelines.
- Examined dried clothes to identify stains, tears and issues.
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
Laundry and Dry Cleaning Assistant
Jeeves of Belgravia LLC
Doha , Qatar
03.2016 - 04.2019
- Consistently achieved desired results in stain removal treatments using appropriate chemicals and pre-treatment methods based on fabric composition.
- Ensured optimal fabric care by selecting the appropriate cleaning method for each garment based on its composition and care label instructions.
- Promoted a positive work atmosphere by collaborating effectively with team members during busy periods or staff shortages.
- Maintained a safe and efficient work environment by adhering to company guidelines and cleaning protocols.
- Reduced garment damage rates by carefully inspecting items for stains or damages before processing.
- Assisted in maintaining inventory levels, ordering supplies as needed to avoid disruptions in daily operations.
- Enhanced operational efficiency by diligently maintaining a clean and organized workspace, contributing to a more productive work environment.
- Increased productivity with proper machine loading, ensuring optimal water usage and detergent distribution.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Assisted with unloading and loading customer laundry items.
- Operated machines correctly by following machine instructions and safety regulations.
- Monitored customer laundry loads to reach proper wash cycle times.
- Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
- Collected soiled linens and clothing and pretreated stains.
- Cleaned machine filters and lubricated equipment.
- Improved overall service quality by regularly performing routine maintenance checks on equipment, reporting any issues promptly for timely repairs.
Education
Kiambu Institute of Science And Technology
Kiambu , Kenya Skills
Guest relations
Timeline
Laundry Attendant
Explora Journeys
01.2025 - Current
Laundry Clerk /Help Desk Assistant
Jeeves of Belgravia LLC
04.2019 - 12.2024
Laundry and Dry Cleaning Assistant
Jeeves of Belgravia LLC
03.2016 - 04.2019
Kiambu Institute of Science And Technology
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