Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Dennis Mitchell

Dennis Mitchell

South Shields ,Tyne and Wear

Summary

Results-driven Cleaning Manager with strong team leadership skills. Manages rotas and budgets to deliver exceptional cleaning quality while minimising costs. Proficient in Microsoft xl and word administration. Holds COSHH certification.


Cleaning Supervisor with 14 years of experience. Oversees comprehensive commercial and industrial cleaning contracts. Reviews performance and delivers feedback to enhance cleaning quality and efficiency. Adept at factory jet washing and deep cleaning.

Overview

33
33
years of professional experience
8
8
years of post-secondary education

Work history

Industrial Cleaning Manager

DCS Multiserve
Newcastle, Tyne and wear
09.2022 - 03.2023
  • Trained 40 staff in specific industrial tasks and high level cleaning techniques.
  • Ensured accurate billing, preparing reports on account status in audits and staff wages.
  • Maintained efficiencies during busy seasons, providing sickness and holiday cover for staff absence.
  • Resolved client issues relating to cleanliness with positive outcome.

Cleaning Supervisor

Premier Contractors
Newcastle, Tyne and Wear
12.2018 - 09.2022
  • Managed 48+ cleaners, building relationships to maintain long-term employee retention.
  • Coordinated staff rotas to build hardworking teams, strategically delegating tasks to maximise efficiency.
  • Monitored weekly cleaning supply usage, promptly placing refill orders to minimise delays to services.
  • Responded to emergency cleaning needs following burst pipes or flooding.

Cleaning Operations Manager

Fresh start
Cumbria, Cumbria
01.2013 - 11.2018
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Developed organisational policies for administrative oversight and internal controls.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.

Cleaning Manager

Rentokil Initial
Carlisle, Cumbria
02.2007 - 11.2018
  • Guided, coached and managed a team of 68 cleaning staff, including 48 direct and 20 indirect reports.
  • Trained 68 staff in cleaning methods and health and safety techniques.
  • Led initial consultation with clients to gain accurate understanding of cleaning needs.
  • Delivered exceptional client service boosting satisfaction levels by 98 %.

Motor Vehicle Technician

Lloyds motors
Carlsile, Cumbria
12.2000 - 07.2007
  • Repaired and replaced worn and faulty parts by removing assemblies such as engines, transmissions and audio equipment to accurately assess servicing needs.
  • Thoroughly assessed vehicles for electrical and mechanical faults, completing relevant paperwork within 120-minute timeframe.
  • Executed service, maintenance and repair tasks, including MOT failure jobs, within 1hour turnaround to minimise customer wait times.
  • Liaised with customers to transparently recommend repairs and outline costs, generating consistent repeat business through caring service.

Armed Forces Soldier

Army
Birmingham, Midlands
01.1990 - 05.2000
  • Documented and processed classified materials for allocated unit, maintaining complete confidentiality.
  • Maintained up-to-date mission objectives knowledge by researching intelligence targets for understanding in geopolitical context.
  • Trained teams on emergency situation preparedness, tactical planning and weapon use, maximising safety.
  • Led fire team during infantry dismounted battle drills and situational training exercises, ensuring maximum safety.

Education

B Tec - Motor Vehicle Maintenance and electrics

Carlisle College
Carlisle, Cumbria
09.2000 - 06.2003

Scissor Lift and Boom -

I PAF
Newcastle
09.2022 - 09.2022

GCSEs -

Beacon Hill Community School
Wigton
09.1984 - 07.1989

Skills

  • Cleaning materials knowledge
  • Cleaning needs assessment
  • Inventory monitoring
  • COSHH and risk assessments
  • Team oversight
  • Budget and expense reports
  • Training and development programmes
  • Operational performance reporting
  • Monitoring cleanliness via audits
  • Stock control
  • Payroll
  • Activity audits
  • Estimates and quotations
  • Cleaning schedule development
  • Health and safety compliance
  • Staff supervision
  • Deep cleaning
  • Rota management
  • Safety procedure enforcement
  • Client relations
  • Staff training
  • HR practices
  • Kitchen deep cleaning
  • Inventory management

Languages

English
Native

Timeline

Industrial Cleaning Manager

DCS Multiserve
09.2022 - 03.2023

Scissor Lift and Boom -

I PAF
09.2022 - 09.2022

Cleaning Supervisor

Premier Contractors
12.2018 - 09.2022

Cleaning Operations Manager

Fresh start
01.2013 - 11.2018

Cleaning Manager

Rentokil Initial
02.2007 - 11.2018

Motor Vehicle Technician

Lloyds motors
12.2000 - 07.2007

B Tec - Motor Vehicle Maintenance and electrics

Carlisle College
09.2000 - 06.2003

Armed Forces Soldier

Army
01.1990 - 05.2000

GCSEs -

Beacon Hill Community School
09.1984 - 07.1989

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