Dennis Lungu
Doha
Summary
Professional aviation specialist with proven track record in ground handling operations. Known for reliability and adaptability in fast-paced environments, effectively managing ramp services, baggage handling, and safety protocols. Strong team player with focus on achieving operational goals and maintaining high standards of service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Ground Handling Agent 2 - Gse
Qatar Aviation Services [QAS]
Doha, Qatar
02.2022 - Current
- Safely lift, load, unload and transport baggage, mail and cargo from aircraft to airport
- Protect baggage and other equipment from damage, loss and weather conditions
- Drive and operate ground equipment, such as tugs, cargo carts, service trucks and belt loaders
- Adhere to safety guidelines and maintain safe working conditions for yourself and others
- Communicate with managers and lead agents to manage daily schedules
- Report equipment problems and breakdowns to facilitate fast repairs
- Ensuring all tractors and equipment are well maintained and operated properly
- Report any damages or leakages in any machine
- Complete weekly inspection and update all forms used in the daily operations of the ramp equipment’s
- Duties and responsibilities
Customer service [PRM]
Eurocraft Agencies Limited
Nairobi kenya
03.2015 - 01.2022
- Delivered exceptional customer service by addressing passenger inquiries and resolving issues promptly.
- Coordinated with team members to facilitate smooth boarding processes for all passengers, enhancing satisfaction.
- Implemented effective communication strategies between departments, streamlining information flow for improved service delivery.
- Monitored passenger feedback regularly to identify areas for improvement in service quality and experience.
Education
Diploma - Dangerous goods
Nairobi Aviation college
Nairobi, Kenya01-2014
Diploma - airport operations
IATA Nairobi Aviation College
Nairobi, Kenya01-2013
Skills
Fluent in reading, writing, speaking and understanding English
Customer services
Excellent interpersonal skills
Multitasking
Equipment inspection and maintenance skills
Good security clearance record
Safety awareness
Able to work long hours
Can work under extreme weather conditions and in shifts
References
- Anthony, Kitavi,
Customer Care Lead [PRM]
Contact : +2547 68240692
Eurocraft Agencies Limited
- Mr gilbin sunny
Ramp operations manager
Qatar Aviation services
Contact : +9745582 0731
AWARD AND HONOUR
- July 2014 Participate in DGR - CAT 9 a course on Dangerous goods and Regulations training Held at Jomo Kenyatta International Airport Nairobi,
- 28th July 2013 Participate in Airside and Ramp safety held at Jomo Kenyatta International Airport Nairobi,
- 21th July 2013 Participated and successfully completed course in customers Services excellence.
DECLARATION
I Dennis Muli Lungu holder of Kenyan Passport No. AK0351846 declare that the information provided in this Resume /curriculum vitae (CV) is correct and complete to the best of my Knowledge.
Accomplishments
- Documented and resolved Issue which led to Results.
Certification
Home country driving licence
Timeline
Ground Handling Agent 2 - Gse
Qatar Aviation Services [QAS]
02.2022 - Current
Customer service [PRM]
Eurocraft Agencies Limited
03.2015 - 01.2022
Diploma - Dangerous goods
Nairobi Aviation college
Diploma - airport operations
IATA Nairobi Aviation College