DENNIS DMITREV

Collecting accurate data and engaging professionally with a wide range of people. Confident in conducting surveys, asking clear questions, and recording responses with attention to detail while maintaining confidentiality and professionalism. Able to work independently and as part of a team, manage time effectively, and communicate confidently with members of the public. Strong organisational skills, a positive attitude, and the ability to adapt to different environments ensure high-quality data collection and excellent customer interactions.

• Working at a 5 star hotel and being able to provided 5 star service on a continuance bases
• Using the Newest system of Opera
• Delivered exceptional customer service, ensuring guest satisfaction and addressing inquiries in a friendly, professional manner.
• Handled guest complaints and resolved issues quickly, maintaining a positive reputation for the hotel.
• Communicated effectively with guests, hotel staff, and vendors to ensure the seamless operation of hotel services.
• Answered and directed phone calls, responded to emails, and made reservations.
• Maintained accurate records of guest reservations, room availability, and billing information.
• Managed the hotel's booking system, updating and confirming reservations, cancellations, and modifications.
• Processed payments, issued invoices, and handled billing inquiries.

• Followed safe driving practices for safety of fellow travellers and passengers.
• Completed deliveries with smile and patient, personalised service.
• Completed multi drop deliveries by reaching assigned customers on time and obtaining signatures.
• Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
• Carried out complex manoeuvres in busy, high pressure environments. Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
• Completing 150 plus stops in the required time limit.

• Working at Heathrow Airport i was able to work in a unique environment which required a lot of vigilance and knowledge due to the security importance held at the airport.
• My Daily task would be looking after massive baggage belts and being able to x any problem that would occur on those belts from stuck bags on belt,bag being to high,bags needing to be scanned again and anything connected to getting bags to the planes.
• Learning to navigate the complicated underground of the Terminal taught me many ways to be able to get around and remember where to go.
• Tasked to make sure bags would make it on time to the plane,making sure any time critical bags are dealt with are able to make it to their fight.
• Coordinated freight movements by maintaining constant communication through radio communication.
• Followed safety guidelines when operating in hazardous environments.

• Using the Newest System of Oprea.Knowing how to check people in and out,Pre Assigning rooms to the Guest request,Knowing how to make changes to peoples stays that have been requested or are needed
• Making sure that the right amount is posted to match the amount the guest has paid
• Making sure that there is enough room to facilitate the amount of arrivals coming
• Identifying what travel websites guests have booked from and taking the necessary payments from VCC
• Responding to Guest questions and queries Having local knowledge which can be used to direct guest to Heathrow Airport/Central London
• Taking Cash payments and being able to provide adequate change Building close connections to long term staying guest and helping out with there holidays or any relatable problems
• I was also given the responsibility of Stationary Manager which required me to make sure that the reception had all the basic tools to operate available by order the right amount and doing weekly checks on stationary
• Helping out during Breakfast or Dinner when its busy,being able to adapt to any role put upon me.
• Recommended hotel services to upsell dining and bar.
• Achieved 5-star reviews by delivering outstanding customer service.

• Taking care of two section with 15 tables and being able to manage everyone providing the best service
• Being able to work in busy conditions maintaining the same care to all the guests
• Maintained customer satisfaction with timely table check- ins Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
• Remained calm and poised when dealing with difficult customers or during busy shifts
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest.