Dennis Busano

• Managed daily office operations, ensuring smooth workflow.
• Liaised with customs agencies to resolve clearance issues swiftly.
• Managed customs documentation to expedite import and export process.
• Liaised with customs officials for expedited clearance procedures.
• Liaised with other departments to ensure smooth operations.
• Provided customer support resulting in improved client satisfaction.
• Provided customer support via phone, email, and remote applications for better service delivery.
• Provided customer support, improved client relationships.
• Managed relationships with clients, ensuring satisfaction and repeat business.

• Supported other departments as required; demonstrated flexibility and team spirit.
• Loaded, secured and organised goods into delivery lanes ahead of dispatch.
• Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
• Organised products in designated areas, facilitating easier access and retrieval when needed.
• Employed appropriate manual handling practices to routinely lift and move products weighing up to 23kg.
• Picked orders accurately, reducing instances of return or exchange.
• Completed work following safety rules for best working practices.
• Followed all health and safety guidelines, contributing to a safe workplace environment.
• Stacked pallets, creating an organised storage system.
• Secured pallets, cages and stillages in line with health and safety standards.
• Complete over 100% daily performance orders using picking handheld RF scanners.

• Generated friendly atmosphere by encouraging
  employees to greet and speak to customers.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Monitored supply levels at counter and maintained customer areas to meet typical demands.
• Engendered customer loyalty by remembering personal preferences and allergy information. Maintained regular and consistent attendance and punctuality.
• Promoted additional items with beverages, increasing store sales.
• Restocked display cases with attractive arrangements to promote specialty food items
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Checked quality of goods before purchase from suppliers, ensured top-notch products only on display.
• Encouraged upselling opportunities by suggesting complementary products to customers' purchases.
• Established good relationships with suppliers, leading to favourable purchase terms.

• Kept warehouse clean and tidy, promoting a productive working environment.
• Addressed issues promptly with efficient problem-solving skills, ensuring minimal disruptions to daily operations.
• Identified damaged products with meticulous inspections, minimising losses.
• Collaborated with site staff to resolve issues in
  productivity and workplace functionality.
• Managed paperwork associated with warehousing activities for streamlined operations.
• Reported discrepancies and shortages to help
  keep line on-track.
• Conducted regular audits on stock for accurate inventory management.
• Collaborated with other team members for improved workflow coordination.

This was the longest and probably the most important work
experience in England and on my life.
J&G ITALIAN FOOD / CCarnevale Ltd Group.
I started on May 2011 as a simple Warehouse operator
and I arrived to cover the purchase field.
The work experience here has been unique
because in 7years I covered different position, I
learned a lot and I've achieved unexpected level of
work.
Around the end of my first year I was already work
full time in the Sales office. Dealing with customer
order and Invoice, also with the warehouse and
products stock.
During the experience I have got those skills:
- To manage warehouse staff
- Deal with products on daily stock
- Support the management request
-Invoicing

-Customer service
- Support the transport manager when he needed it
-Completed over customer orders each day in
warehouse setting.
- Kept warehouse stations and equipment in good
working order in line with Health and Safety guide lines

- Completed daily cycle counts and quarterly
inventories and resolved variances to maintain
data accuracy.
- Alternated goods in inventory by observing first-in
and first-out approach to keep shelves organized
and properly stocked.
- Recorded information, shortages and
discrepancies to keep records current and
accurate.
- Calculated and monitored inventory through
tracking spreadsheets.
- Worked with purchasing to set order points and
replenishment quantities for optimal inventory
levels.

- Verified accuracy of shipping and receiving
documents and maintained records.