Swimming training, fitness training and surfing
Dennis Allen
Worthing
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
15
15
years of post-secondary education
Work History
Resource Controller
Sussex Police
2 2011
- Deploy, control, and ensure the safety and welfare of operational staff
- Take initial command and control of incidents
- Making sure the appropriate resources are in the right place at the right time to get those jobs/incidents which require a police response completed expeditiously
- Dealing with several incidents simultaneously, including emergencies and taking responsibility for prioritising, continuously risk assessing and reprioritising incidents of a similar grade to ensure an appropriate response to get them resolved
- Make outgoing calls to the public when necessary to keep them updated or make calls internally to proactively resolve incidents
- Respond to requests from operational staff to facilitate appropriate resolution
- Undertake searches in respect of all computerised systems for operational staff to support them in the performance of their role
- Update systems in respect of all operational matters within Sussex Police to maintain accurate records
- When necessary, liaise with other agencies, to advise them of relevant incidents.
Communications Investigator
Sussex Police
11.2007 - 02.2011
- Receiving telephone communications via the Sussex Police non-emergency number and any other form of electronic communication both internally and externally, from members of the public and Sussex Police employees recording the information on the relevant Sussex Police computer system, including operational and crime systems, ensuring the data is relevant and accurate
- Investigating communications relating to a crime in a compassionate and professional manner in accordance with the Sussex Police Policing Standards and the Victim Code.
Credit Controller/Collector
Gothia
05.2006 - 11.2007
- Negotiating over the telephone and by letter in the resolution of varied debt problems
- Dealing with outsourced debt collection
- Flexible and able to work on own initiative to achieve personal and team targets
- Recognising the importance of quality service for external clients and adopt this to achieve the best results for all concerned.
Reinsurance/Claims Analyst
Downlands Liability Management
12.2003 - 05.2006
- Dealing with and analysing Asbestos, Pollution and Health Hazard Claims from the US
- Analysing and monitoring; claim details, payment of claims and attorney/account fees.
Business Credit Controller
Ntl.
07.2000 - 12.2003
- Promoted to Business Credit Controller
- Responsibility of key business accounts, develop and enhance customer care and profile whilst ensuring accounts are paid in accordance to agreed terms
- Pro-actively contacting and collecting payments from customers whose invoices are due for payment
- Contacting and extracting payment from customers whose invoices are overdue for payment
- Arrange payment plan where necessary
- Taking action to suspend/disconnect service from customers who have failed to make payments.
Residential Credit Controller
NTL
07.2000 - 04.2002
- Helping residential customers to manage their credit profiles
- Taking and making calls to negotiate payment terms with customers
- Managing age debt
- Making sure accounts are suspended and reminders are done on the correct dates.
Allocator
QS Plc.
11.1999 - 07.2000
- Responsible for analysing daily sales of the stores across the country and deciding which were to receive more stock
- Producing delivery sheets for warehouse to pick stock and make appropriate deliveries to stores
- Communicating with the warehouse on supplier deliveries and deliveries out of the warehouse
- Also monitoring stock levels in warehouse.
Part Time Customer Service Advisor
Cable and Wireless
07.1998 - 09.1998
- Responsible for taking customer queries and dealing with Problems quickly and efficiently.
Part Time Customer Service Advisor
University of Hertfordshire Accommodation Department
07.1998 - 09.1998
- Responsible for helping new students with queries on accommodation and payment of rent.
1-year placement
University of Hertfordshire Finance Department
06.1997 - 06.1998
- Assisting University Finance Officers with various accounting and finance duties as well as reconciliation of new accounting systems.
Various temporary jobs
Job Agency
01.1995 - 01.1997
Part time sales assistant
Iceland Frozen Foods Plc.
01.1991 - 01.1995
- Sales assistant
Education
City & Guilds: Level 3 award in 3D Computer Aided Design - Engineering Design
Crawley College
Crawley 01.2021 - 04.2022
City & Guilds: Level 3 award in 2D Computer Aided Design - Engineering Design
Crawley College
Crawley 01.2020 - 04.2021
OCR Level 2 NVQ in Customer Service - Customer Service
Northbrook College
Worthing 01.2009 - 04.2010
BSc (Hon’s) Engineering Management - Engineering Management
University of Hertfordshire
HAtfield, Hertfordshire 01.1995 - 04.1999
Foundation Year in Engineering - Engineering Technology
Chichester College of Arts, Science & Technology
Chichester 01.1994 - 04.1995
BTEC National Diploma, Business & Finance - Business
Chichester College of Arts, Science & Technology
Chichester 01.1992 - 04.1994
GCSE - School Subjects
Lancing College
Lancing 01.1989 - 04.1992
Skills
Analytical and Critical Thinking
Task Prioritization
Research
Clerical Support
Written Communication
Multitasking
Teamwork and Collaboration
Microsoft Word
MS Office
Attention to Detail
Computer Skills
Active Listening
Accomplishments
- 1997–1998 Course social representative in the second year of university.
- 1995-1996 Course representative in the first year of university.
- 1993 Full UK Driving License.
- 1989-1990 County swimmer and held Sussex swimming record in 200m Butterfly. Member of England Youth Squad Swimming Team, for the 100 meters butterfly. Represented Lancing College for Swimming and Water Polo.
Personal Information
- Hobbies: I participate in many sporting activities including swimming training, fitness training and surfing.
- Date of Birth: 12/27/1974
- Nationality: British
References
Available on request.
Interests
Timeline
City & Guilds: Level 3 award in 3D Computer Aided Design - Engineering Design
Crawley College
01.2021 - 04.2022
City & Guilds: Level 3 award in 2D Computer Aided Design - Engineering Design
Crawley College
01.2020 - 04.2021
OCR Level 2 NVQ in Customer Service - Customer Service
Northbrook College
01.2009 - 04.2010
Communications Investigator
Sussex Police
11.2007 - 02.2011
Credit Controller/Collector
Gothia
05.2006 - 11.2007
Reinsurance/Claims Analyst
Downlands Liability Management
12.2003 - 05.2006
Business Credit Controller
Ntl.
07.2000 - 12.2003
Residential Credit Controller
NTL
07.2000 - 04.2002
Allocator
QS Plc.
11.1999 - 07.2000
Part Time Customer Service Advisor
Cable and Wireless
07.1998 - 09.1998
Part Time Customer Service Advisor
University of Hertfordshire Accommodation Department
07.1998 - 09.1998
1-year placement
University of Hertfordshire Finance Department
06.1997 - 06.1998
Various temporary jobs
Job Agency
01.1995 - 01.1997
BSc (Hon’s) Engineering Management - Engineering Management
University of Hertfordshire
01.1995 - 04.1999
Foundation Year in Engineering - Engineering Technology
Chichester College of Arts, Science & Technology
01.1994 - 04.1995
BTEC National Diploma, Business & Finance - Business
Chichester College of Arts, Science & Technology
01.1992 - 04.1994
Part time sales assistant
Iceland Frozen Foods Plc.
01.1991 - 01.1995
GCSE - School Subjects
Lancing College
01.1989 - 04.1992
Resource Controller
Sussex Police
2 2011
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