Dennis Alba
London,UK
Summary
Service-focused professional with significant experience in customer care and automotive industry. Possessing strong communication skills and technical knowledge to deliver high quality customer service and resolve complex technical issues. Committed to improving customer satisfaction and retention through efficient and accurate service delivery.
Overview
11
11
years of professional experience
14
14
years of post-secondary education
Work history
Property Services Consultant
Chestertons
London
2025.05 - 2026.01
- Deliver tailored property solutions while fostering trust through transparent reporting and market insights.
- 18% increase in instruction acquisition in 4 months.
- Conduct strategic market research to secure new property instructions.
- Build and manage a growing client portfolio through proactive outreach and exceptional service delivery.
- 12% boost in valuation-to-instruction conversions
- Utilise CRM tools to track interactions, streamline processes, and optimise customer journeys.
- Drove company expansion with strategic prospecting efforts.
- Identified potential clients using various prospecting techniques, expanding the customer pool.
- Developed new business opportunities through proactive prospecting and networking.
Senior Move Consultant
Foxtons Group plc
London
2022.08 - 2025.05
- Consistently exceeded quarterly lettings and sales targets by 15–20% through strategic marketing and proactive client engagement.
- Increased personal client portfolio by 20% within 1 year through relationship-building and referrals.
- Recognised as Top Performing Consultant for 3 consecutive quarters.
- Identified investment opportunities and advised clients throughout the full property cycle.
- Enhanced client retention through timely communication and personalised support.
- Effectively utilised social media platforms, increasing brand visibility amongst prospective clients.
- Utilised CRM software proficiently for tracking interactions and transactions accurately.
- Identified new business opportunities with potential clients in targeted markets.
- Used persuasive selling techniques for enhanced customer conversion rates.
Chef de Partie
Gladwin Brothers
London
2021.05 - 2022.07
- Delivered over 100 covers per weekend in a high-volume, fast-paced restaurant environment.
- Co-developed a seasonal menu that increased customer satisfaction by 25% and revenue by 15%.
- Trained and mentored junior chefs, improving team performance and workflow efficiency.
- Implemented inventory management systems that reduced waste by 18%.
Sales Consultant
Sitel Group
Brother, Greater London
2019.10 - 2021.05
- Increased sales conversion from 74% to 86% through exceptional customer engagement.
- Generated new business through effective lead qualification and product knowledge.
- Negotiated and secured profitable deals while consistently meeting sales goals.
- Maintained high customer satisfaction by addressing queries promptly and professionally.
Training Assistant Manager / Senior Chef
Gourmet Burger Kitchen
London
2017.03 - 2019.10
- Progressed from waiter to senior supervisor, commencing Assistant Manager training.
- Gained culinary skills, advancing to Senior Chef through self-training.
- Acquired comprehensive understanding of front-of-house and back-of-house responsibilities.
- Oversaw food preparation, ensuring adherence to safety standards.
- Adapted swiftly to restaurant needs, maintaining operational efficiency.
- Enhanced knowledge of restaurant finances, including sales and suppliers.
- Developed training materials that significantly improved staff performance.
- Managed food inventory effectively, minimising waste.
Assistant Manager
Holland & Barrett
London
2015.05 - 2017.01
- I worked as a sales associate for Holland & Barrett, I worked with the company for over a year and a half and throughout that period I developed various skills such as: polite and friendly customer engagement, working under pressure, various product knowledge through monthly training and assessments, efficiently working in a team and overall providing excellent customer service at the end of the day.
Education
Bachelor's - Industrial Engineering
University of East London
Stratford, Greater London 2015.09 - 2019.06
A Level - Product Design
The John Henry Newman Catholic School
2013.09 - 2015.06
BTEC - Applied Science
The John Henry Newman Catholic School
2013.09 - 2015.06
A-Level - Mathematics
John Henry Newman
Stevenage, Hertfordshire 2013.09 - 2015.01
GCSE - English Language
The John Henry Newman Catholic School AQA
2011.09 - 2013.06
GCSE - Mathematics
The John Henry Newman Catholic School Edexcel
2011.09 - 2013.06
GCSE - English Literature
The John Henry Newman Catholic School AQA
2011.09 - 2013.06
Skills
- Food Preparation
- Health And Safety
- Human Resources
- Problem Solving
- Staff training
- Microsoft Office
- Organizational Skills
- People Management
- Customer Service
- Market analysis
- Strategic marketing
- Business development
- CRM utilisation
- Property valuation
- Negotiation techniques
- Lead generation
- Client retention strategies
Personal Information
References
References available upon request.
Personal Details
- Driver's License: Full Driving License
- Eligible to work in the UK: Yes
- Highest Level of Education: Certificate of Higher Education
- Industry: Customer Service, Hospitality & Tourism, Real Estate, Sales
- Total years of experience: 8
Timeline
Property Services Consultant
Chestertons
2025.05 - 2026.01
Senior Move Consultant
Foxtons Group plc
2022.08 - 2025.05
Chef de Partie
Gladwin Brothers
2021.05 - 2022.07
Sales Consultant
Sitel Group
2019.10 - 2021.05
Training Assistant Manager / Senior Chef
Gourmet Burger Kitchen
2017.03 - 2019.10
Bachelor's - Industrial Engineering
University of East London
2015.09 - 2019.06
Assistant Manager
Holland & Barrett
2015.05 - 2017.01
A Level - Product Design
The John Henry Newman Catholic School
2013.09 - 2015.06
BTEC - Applied Science
The John Henry Newman Catholic School
2013.09 - 2015.06
A-Level - Mathematics
John Henry Newman
2013.09 - 2015.01
GCSE - English Language
The John Henry Newman Catholic School AQA
2011.09 - 2013.06
GCSE - Mathematics
The John Henry Newman Catholic School Edexcel
2011.09 - 2013.06
GCSE - English Literature
The John Henry Newman Catholic School AQA
2011.09 - 2013.06