Summary
Overview
Work history
Education
Skills
Certification
Custom
Personal Information
Timeline
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Denitsa Yankova

Hounslow,United Kingdom

Summary

Experienced logistics and warehouse management professional with extensive expertise in inventory management, shipping, and logistics coordination. Proven ability to lead and develop teams, optimising warehouse operations, and ensuring exceptional organisational skills. Skilled in effective communication, attention to detail, and proficiency in warehouse management systems. Experienced in implementing cost reduction strategies, lean warehousing techniques, and effective time management to enhance order processing efficiency. Committed to optimising storage solutions and enhancing order processing efficiency to support strategic logistical planning. Adept at supervising staff, ensuring compliance with safety regulations, and enhancing order processing efficiency. Committed to strategic thinking and continuous improvement within the supply chain sector.

Overview

20
20
years of professional experience
1
1
Certification

Work history

Transport/Warehouse Manager

KFSD Ltd
London, UK
06.2024 - 02.2025
  • Motivate and guide team towards common goals, Allocate tasks, Resolve conflicts, and Ensure efficiency
  • Track goods as enter and leave warehouse, Check stock levels, Implement systems to keep proper inventory, Forecast demand, and Ensure correct product placement
  • Quickly resolve issues, Evaluate staff performance, Address personnel issues, and Implement solutions to unexpected challenges
  • Manage resources and inventory to reduce inventory management expenses Improve efficiency of warehouse
  • Communicate effectively with their team and communicate with delivery clients
  • Responsible for planning and supervising shipments, scheduling routes, and tracking orders
  • Also monitor transportation costs, maintain records, and ensure compliance with shipping regulations
  • Improved accuracy of stock control with regular stocktakes and database updates.
  • Implemented cost-saving measures, leading to significant reduction in overheads.
  • Coordinated incoming goods, ensuring accurate documentation and timely distribution.
  • Directed staff training for improved competency and productivity levels.
  • Fulfilled customer orders promptly due to efficient order tracking system implementation.
  • Optimised space utilisation by rearranging warehouse layout.
  • Enhanced team morale with open communication and positive leadership.
  • Led health and safety audits to ensure compliance with regulations.
  • Supervised daily warehousing activities to ensure operational efficiency.
  • Dealing with over 50 orders per day
  • Investigated discrepancies in inventory records; ensured swift resolution of errors.
  • Maintained clean work environment, promoting effective workflow and reducing hazards.
  • Managed warehouse inventories, suggesting and implementing ideas to improve product movement processes.
  • Monitored warehouse safety and swiftly resolved hazards.
  • Enforced safety measures and proper use of PPE.

Manager

Dec Logistics Ltd
London
06.2021 - 06.2024
  • Responsible for overseeing movement of goods from one place to another within business context, overseeing transportation, warehousing or distribution of goods
  • Operational and management responsibilities
  • Providing strategic direction for organisation's logistics operations and activities
  • Managing up to 20-30 customer calls per day
  • Overseeing and managing organisation's logistics operations to ensure that all staff members carry out their tasks to required standards
  • Managing day-to-day logistics activities of business to meet operational objectives and customer service standards
  • Managing logistics budget, including costs for new projects and proposals
  • Implemented cost reduction measures, reduced overhead expenses.
  • Coordinated cross-departmental collaboration for improved workflow.
  • Delivered high-quality products to increase customer satisfaction.
  • Monitored health and safety measures for guaranteed compliance.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.

Logistics Director

KFSD Ltd
London
06.2020 - 03.2021
  • Responsible for overseeing movement of goods from one place to another within business context, overseeing transportation, warehousing or distribution of goods
  • Operational and management responsibilities
  • Providing strategic direction for organisation's logistics operations and activities
  • Managing over 100 customers requests per day
  • Overseeing and managing organisation's logistics operations to ensure that all staff members carry out their tasks to required standards
  • Managing day-to-day logistics activities of business to meet operational objectives and customer service standards
  • Managing logistics budget, including costs for new projects and proposals
  • Evaluated performance metrics regularly, made necessary adjustments for continuous improvement.
  • Strategised long-term logistical plans, secured consistent growth in company's market share.
  • Overhauled outdated logistics policies with modern practices for optimal performance.
  • Negotiated favourable shipping contracts, saved company resources significantly.
  • Maintained accurate records of shipment details to facilitate easy tracking.
  • Managed transport budgets effectively, controlled expenses without compromising service quality.
  • Optimised warehouse layout for efficient goods storage and retrieval.
  • Developed comprehensive logistic plans to ensure timely product delivery.
  • Oversaw safety measures in warehouses, minimised workplace accidents.
  • Coordinated logistics operations according to stakeholder, supplier and client needs.
  • Monitored logistical expenses to keep operating costs low.
  • Adjusted pick-up and delivery schedules with changing consignment volumes.
  • Resolved inventory discrepancies, minimising loss and maintaining account accuracy.
  • Established operational and administrative procedures and enforced controls.
  • Assessed staff and team performance and regularly actioned insights to fuel improvement.
  • Planned logistics across international boundaries to reliably meet delivery requirements.
  • Coordinated dispatching of transport vehicles distributing goods across UK.
  • Used automatic tracking systems to keep computer system updated with goods movements and proactively place new orders at optimal times.

Transport/Warehouse Manager

Klaremont Ltd
London
12.2018 - 06.2020
  • Motivate and guide team towards common goals, Allocate tasks, Resolve conflicts, and Ensure efficiency
  • Track goods as enter and leave warehouse, Check stock levels, Implement systems to keep proper inventory, Forecast demand, and Ensure correct product placement
  • Quickly resolve issues, Evaluate staff performance, Address personnel issues, and Implement solutions to unexpected challenges
  • Manage resources and inventory to reduce inventory management expenses Improve efficiency of warehouse
  • Communicate effectively with their team and communicate with delivery clients
  • Responsible for planning and supervising shipments, scheduling routes, and tracking orders
  • Also monitor transportation costs, maintain records, and ensure compliance with shipping regulations
  • Ensured safe working conditions through routine equipment maintenance checks.
  • Improved accuracy of stock control with regular stocktakes and database updates.
  • Supervised daily warehousing activities to ensure operational efficiency.
  • Enhanced team morale with open communication and positive leadership.
  • Reduced order processing times by improving picking and packing methods.
  • Investigated discrepancies in inventory records; ensured swift resolution of errors.
  • Handled employee issues professionally, resulting in increased job satisfaction rates amongst workforce.
  • Maintained clean work environment, promoting effective workflow and reducing hazards.
  • Managed warehouse inventories, suggesting and implementing ideas to improve product movement processes.
  • Monitored warehouse safety and swiftly resolved hazards.
  • Optimised space utilisation by rearranging warehouse layout.
  • Implemented cost-saving measures, leading to significant reduction in overheads.
  • Coordinated incoming goods, ensuring accurate documentation and timely distribution.
  • Handled employee issues professionally, resulting in increased job satisfaction rates amongst workforce.
  • Fulfilled customer orders promptly due to efficient order tracking system implementation.
  • Improved warehouse layout to maximise storage space.
  • Planned work rotas to optimise team performance and target achievement.
  • Organised up to 200 deliveries per day

Warehouse Supervisor

Klaremont Ltd
London
06.2018 - 12.2018
  • Guiding, motivating and even troubleshooting team and help foster environment of trust and mutual respect
  • Interacting with diverse range of people, from warehouse staff to suppliers, customers, management and stakeholders
  • Strong communication skills empower to listen and understand others, hold space for team to share their ideas and resolve conflicts amicably
  • Juggling multiple tasks and responsibilities at once
  • Prioritise crucial tasks, planning days efficiently, and ensure everything gets done according to schedule
  • Involves handling, categorizing and storing items logically and orderly
  • It can include tasks like assessing stock levels, managing orders and deliveries and maintaining accurate records
  • Basic technical skills, like proficiency in warehouse management software, spreadsheet applications
  • Coordinated incoming goods, ensuring accuracy in inventory management.
  • Oversaw loading and unloading processes, ensuring safe handling of goods.
  • Resolved operational issues promptly, minimising disruptions in workflow.
  • Trained new employees, resulting in better job proficiency and productivity.

Delivery Driver

Klaremont Ltd
London
01.2018 - 06.2018
  • Planning and directing routes to ensure safe and secure delivery of customer merchandise
  • Scheduling delivery times and obtaining customer signatures on delivery documentation
  • Driving vehicles on schedules routes to pick up and deliver goods and making deliveries to business premises
  • Maintaining delivery vehicles and ensuring security and safety of all loads carried
  • Driving in heavy traffic, obeying all traffic laws and regulations and reporting any delays/traffic situations to Supervisors/Managers
  • Delivering friendly and professional service to customers and manually lifting and carrying goods from vehicle to customers premises
  • Performing vehicle inspections and reporting any mechanical problems
  • Handled cash transactions accurately preventing discrepancies at end of day tallying.
  • Reduced fuel costs with efficient route planning.
  • Loaded and unloaded vehicles safely, preventing injuries or accidents.
  • Coordinated delivery schedules for optimum time management.
  • Navigated various routes efficiently, leading to increased route coverage.
  • Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
  • Maintained vehicle cleanliness for professional appearance.
  • Delivered up to 25 customers per day

Delivery Driver

Amazon.com
London
07.2015 - 01.2018
  • Driving vehicles on schedules routes to pick up and deliver goods and making deliveries to business premises and residential premises
  • Maintaining delivery vehicles and ensuring security and safety of all loads carried
  • Driving in heavy traffic, obeying all traffic laws and regulations and reporting any delays/traffic situations to Supervisors/Managers
  • Delivering friendly and professional service to customers and manually lifting and carrying goods from vehicle to customers premises
  • Performing vehicle inspections and reporting any mechanical problems
  • Delivered up to 180 parcels per day
  • Reduced fuel costs with efficient route planning.
  • Loaded and unloaded vehicles safely, preventing injuries or accidents.
  • Coordinated delivery schedules for optimum time management.
  • Ensured safety by regular vehicle inspections and maintenance.
  • Maintained vehicle cleanliness for professional appearance.
  • Handled fragile items carefully, resulting in zero damage complaints.
  • Resolved customer complaints effectively, restoring trust in service provided.
  • Completed emergency deliveries successfully despite challenging conditions.

Shop Assistant

Auto Hit
Ruse
08.2013 - 01.2015
  • Communicate effectively with customers, other employees, and buyer
  • Polite to customers
  • Good at listening and talking to people
  • Excellent organizational skills, able to multitask efficiently, and possess strong communication and interpersonal
  • Neat, tidy, and organized
  • Able to work quickly and efficiently
  • Able to use initiative
  • Strong knowledge of automotive parts and accessories
  • Interested in cars and engines
  • Have keen eye for details, accurate and methodical, and accurate in inventory management
  • Have excellent customer service skills and Have sales and negotiation skills to upsell
  • Ensure consumables and service parts are regularly replenished
  • Provide swift service to workshop and other departments as well as trade/retail customers
  • Able to deal with up to 50 customers per day

Manager

Boika Ivanova
Ruse
09.2010 - 05.2013
  • Guide and direct team towards common goal
  • Shape company's vision and communicate it to others
  • Manage expectations of employees and other stakeholders
  • Interact with people well and relate to them
  • Communicate clearly and persuasively, both orally and in writing
  • Listen actively to better workplace communications
  • Formulate and implement organisation's long-term strategic goals
  • Conduct market research to identify growth opportunities
  • Assess industry trends to identify growth opportunities
  • Identify problems or situations that can arise in typical workday
  • Find best way to handle problem and get best solution
  • Emotional intelligence
  • Conflict resolution and negotiation
  • Adaptability and change management
  • Decision-making
  • Time management and prioritization
  • Cross-cultural competency and diversity awareness
  • Analytical skills
  • Implemented cost reduction measures, reduced overhead expenses.
  • Supervised project timelines for timely completion.
  • Piloted change management initiatives successfully improving organisational adaptability.
  • Liaised with suppliers to ensure timely deliveries.
  • Facilitated staff training, resulting in better customer service.
  • Enforced safety regulations to reduce workplace accidents.
  • Maintained inventory control, reduced stock shortages.
  • Managed team dynamics by implementing conflict resolution strategies.
  • Monitored health and safety measures for guaranteed compliance.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Managed over 30 customers and requests per day

Manager

Auto N
Ruse
09.2005 - 04.2010
  • Able to communicate with customers, staff, suppliers, and other stakeholders
  • Empathetic and actively listen to customers
  • Able to explain technical information to customers
  • Able to motivate and manage team
  • Able to adhere to safety standards and regulations
  • Able to ensure staff maintain safe and clean work environment
  • Proficient in computer software and systems for inventory, ordering, pricing, and sales
  • Proficient in inventory management software and Microsoft Office
  • Excellent knowledge of auto parts products, specifications, applications, and trends
  • Able to analyze data, solve problems, and make decisions
  • Able to work under pressure while meeting deadlines and handling multiple tasks
  • Excellent organizational and time management skills
  • Valid driver license and clean driving record
  • Implemented cost reduction measures, reduced overhead expenses.
  • Supervised project timelines for timely completion.
  • Enforced safety regulations to reduce workplace accidents.
  • Maintained inventory control, reduced stock shortages.
  • Optimised resource allocation for increased profits.
  • Managed team dynamics by implementing conflict resolution strategies.
  • Coordinated cross-departmental collaboration for improved workflow.
  • Delivered high-quality products to increase customer satisfaction.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Planned revenue generation strategies designed for growth.
  • Managed over 50 customers and phone calls per day

Education

Bachelor's degree - Criminology and Criminal Justice

University of Gloucestershire
09.2023 - 9 2024

HND BTEC Level 5 - Public Services ( Crime and Criminal Justice)

David Game College
09.2021 - 7 2023

High School Diploma - Technology of Grain Storage, Grain Processing and Fodder (Technician-Technologist)

Vocational School of Grain Processing "Prof. PhD Asen Zlatarov"
Ruse
09.1995 - 6 1999

Skills

  • Attention to Details
  • Communication skills
  • Warehouse Inventory
  • Shipping
  • Logistics
  • Driving
  • Organisational skills
  • Leadership
  • Safety regulations compliance
  • Staff supervision
  • Distribution planning
  • Effective time management
  • Records keeping
  • Team leadership
  • Issue resolution
  • Shipping and receiving
  • Logistics management
  • Distribution and warehousing
  • Route optimisation
  • Cost reduction
  • Organised
  • Supervising employees
  • Driving and transportation
  • Warehouse operations

Certification

  • TFL Private Hire Driver Licence, Present
  • Full UK Driving Licence, 11/01/99

Custom

Bachelor's

Personal Information

  • Total Experience: 20
  • Automotive
  • Customer Service
  • Hospitality & Tourism
  • Transportation Services

Timeline

Transport/Warehouse Manager

KFSD Ltd
06.2024 - 02.2025

Bachelor's degree - Criminology and Criminal Justice

University of Gloucestershire
09.2023 - 9 2024

HND BTEC Level 5 - Public Services ( Crime and Criminal Justice)

David Game College
09.2021 - 7 2023

Manager

Dec Logistics Ltd
06.2021 - 06.2024

Logistics Director

KFSD Ltd
06.2020 - 03.2021

Transport/Warehouse Manager

Klaremont Ltd
12.2018 - 06.2020

Warehouse Supervisor

Klaremont Ltd
06.2018 - 12.2018

Delivery Driver

Klaremont Ltd
01.2018 - 06.2018

Delivery Driver

Amazon.com
07.2015 - 01.2018

Shop Assistant

Auto Hit
08.2013 - 01.2015

Manager

Boika Ivanova
09.2010 - 05.2013

Manager

Auto N
09.2005 - 04.2010

High School Diploma - Technology of Grain Storage, Grain Processing and Fodder (Technician-Technologist)

Vocational School of Grain Processing "Prof. PhD Asen Zlatarov"
09.1995 - 6 1999

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Denitsa Yankova