Denitsa Decheva
Eastbourne,East Sussex
Summary
Energetic professional with excellent feedback, resourceful nature and strong commitment to quality instruction. Empowers learners and responds to changing organizational needs. Evaluates and improves training plans for maximum relevancy and impact.
Overview
17
17
years of professional experience
Work history
Induction Trainer
Charles Bloe Training
Remote
11.2022 - Current
- Encouraged learner progress by helping to remove and overcome barriers to learning.
- Observed and assessed candidates against formal criteria, providing constructive feedback.
- Nurtured caseload of learners from course beginning to completion.
- Adapted delivery to engage students with varying levels and learning needs.
- Offered hands-on opportunities to get students involved in practical tasks after delivering clear demonstrations.
- Provided constructive feedback for each tutoring session to evaluate student performance and determine future needs.
Freelance trainer
Worksafe Training And Consultancy Ltd
08.2018 - Current
- Prepared training materials and supplemental aids to support employee comprehension.
- Analyzed training needs to determine learning styles and skills shortages.
- Monitored employee progress, offering feedback to management on additional training requirements.
- Delivered instruction across various topics, integrating audio-visual presentations and training materials.
- Assigned training exercises and skill assessments to newly hired employees.
- Held refresher courses and workshops to reinforce key concepts and skills.
- Championed continuous improvement and growth mindset through positive learning.
Quality Assurance
The Chaseley Trust
Eastbourne
01.2019 - 04.2020
- Assessed employee capabilities and development areas to maximize individual potential.
- Analyzed team performance and productivity data to identify vocational training requirements.
- Interviewed and hired staff fitting job and team requirements.
- Reduced staff turnover through improved training and incentive schemes.
- Wrote employee references for staff leaving company positions.
- Investigated and documented workplace grievances to eliminate future incidents.
- Enhanced workplace equality through tactical recruitment and training development.
Team Leader
The Chaseley Trust
Eastbourne
- Monitored service user progress, escalating concerns for swift resolution.
- Liaised with families and caregivers to develop balanced rehabilitation programs.
- Led shifts and motivated team
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Leading staff inductions and manual handling training.
Support worker (Adults in care)
The Chaseley Trust
Eastbourne
06.2016 - 07.2017
- Observed, monitored and recorded patients' conditions and communicated with patients, relatives and carers
- Assisted with clinical duties
- Established a provision of personal care including infection prevention and control, food, personal hygiene and overall reassurance, comfort and safety
- Promoted positive mental/physical/nutritional health knowledge with patients
Office Manager
Lucky Ltd
06.2013 - 06.2016
Assistant Branch Director
BULINS Ltd
10.2008 - 06.2013
Executive assistant
Bulgarian Economic Forum
09.2006 - 03.2007
Education
Certificate of Higher Education - Education
Level 3 Award in Education and Training - PTLLS
UK 08.2023 - 12.2023
NVQ Level 5 - Leadership in Health and Social care (Children and Adults)
Highfield Qualifications
UKCertificate of Higher Education - Basic Life Support
Health and Safety Group
Health and Safety
IOSH Train The Trainer
UK 10.2017 - 10.2017
NVQ Level 3 - Health and Social Care
City ans Guilds
UK2017
Bachelor of Science - Psychology
Varna Free University
BulgariaSkills
- Lesson planning
- Excel proficiency
- Online-based education
- Presentations and demonstrations
- Induction programs
- Confident communicator
- Analytical and Problem-solving skills
- Excellent observational skills
- Excellent listening skills
- Attention to detail
- Zoom tutoring
- Flexible schedule
- Creativity
- Self-motivated
- Ability to work under stress
- Reliable, responsible and an excellent time keeper
- Classroom experience
- Training auditing standards
- Video instruction
- Skills gap analysis
Languages
English
Fluent
Bulgarian
Fluent
Timeline
Certificate of Higher Education - Education
Level 3 Award in Education and Training - PTLLS
08.2023 - 12.2023
Induction Trainer
Charles Bloe Training
11.2022 - Current
Quality Assurance
The Chaseley Trust
01.2019 - 04.2020
Freelance trainer
Worksafe Training And Consultancy Ltd
08.2018 - Current
Health and Safety
IOSH Train The Trainer
10.2017 - 10.2017
Support worker (Adults in care)
The Chaseley Trust
06.2016 - 07.2017
Office Manager
Lucky Ltd
06.2013 - 06.2016
Assistant Branch Director
BULINS Ltd
10.2008 - 06.2013
Executive assistant
Bulgarian Economic Forum
09.2006 - 03.2007
Team Leader
The Chaseley Trust
NVQ Level 5 - Leadership in Health and Social care (Children and Adults)
Highfield Qualifications
Certificate of Higher Education - Basic Life Support
Health and Safety Group
NVQ Level 3 - Health and Social Care
City ans Guilds
Bachelor of Science - Psychology
Varna Free University