Denise Rodgers
Darlington,Durham
Overview
28
28
years of professional experience
Work History
Retail Assistant
Bm stores
Darlington, Durham
12.2025 - 01.2026
- Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs.
- Processed transactions efficiently at the till, including sales, refunds, and exchanges.
- Handled customer returns, refunds and exchanges at customer service desk.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Operated register to process payments via cheque, cash and cards.
- Facilitated returns and exchanges, adhering to store policies and customer preferences.
Supervisor
Primark
Darlington, Durham
05.2020 - 05.2025
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Gave clear staff instruction to achieve production output.
- Planned and communicated daily manufacturing tasks and targets.
- Managed shift rotas and holiday schedules, maintaining optimal staffing levels at all times.
- Maintained workplace safety by observing occupational and environmental health requirements.
- Resolved conflicts between team members to maintain group harmony and productivity.
- Led staff training sessions on customer service excellence, enhancing team skills and knowledge.
- Developed and implemented operational procedures, significantly improving workflow and productivity.
- Checked work throughout production phases for good quality control.
Cleaner
Mount pleasant primary school
Darlington, Durham
05.2018 - 05.2020
- Swept, vacuumed, polished and mopped hard floors within establishment.
- Followed sanitisation, health and hygiene regulations.
- Deep cleaned floors by shampooing, hoovering, mopping and sweeping surfaces.
- Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
- Emptied bins, collecting and sorting waste and recyclables for compacting and disposal.
- Carried out cleaning tasks as instructed within tight timeframes and to high-quality standards.
- Used wide variety of cleaning equipment to carry out tasks, including hoovers, mops, dusters and other cleaning tools.
- Upheld health and safety standards when handling and using chemicals.
- Kept cleaning supplies well-stocked by conducting regular item counts and ordering replacements in advance.
- Disinfected high-touch areas regularly, contributing to the prevention of illness spread within the workplace.
Supervisor
Wilkos
Darlington, Durham
03.1998 - 07.2019
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Maintained high standards of cleanliness and organisation in the workplace.
- Gave clear staff instruction to achieve production output.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Monitored worker behaviours and enforced standards for consistent safety protections.
- Assisted in the recruitment and training of new staff members, building a strong, efficient team.
- Planned and communicated daily manufacturing tasks and targets.
- Supervised team of 15, delegating tasks and monitoring performance to meet project deadlines.
- Coordinated training and mentoring for team members, maintaining skilled and well-performing group.
- Managed shift rotas and holiday schedules, maintaining optimal staffing levels at all times.
- Organised staff meetings to discuss targets, celebrate achievements, and address concerns.
- Resolved conflicts between team members to maintain group harmony and productivity.
- Led staff training sessions on customer service excellence, enhancing team skills and knowledge.
- Facilitated communication between senior management and staff, acting as a liaison.
- Developed and implemented operational procedures, significantly improving workflow and productivity.
- Reviewed and updated safety protocols, minimising risk of accidents in the workplace.
- Prepared detailed reports on team performance, productivity, and sales for senior management.
Education
GCSEs - English
Branksome School
Darlington, Durham 05.1984 - 05.1984
Timeline
Retail Assistant
Bm stores
12.2025 - 01.2026
Supervisor
Primark
05.2020 - 05.2025
Cleaner
Mount pleasant primary school
05.2018 - 05.2020
Supervisor
Wilkos
03.1998 - 07.2019
GCSEs - English
Branksome School
05.1984 - 05.1984