Denise Paice
Newtownards,County Down
Summary
Dedicated professional with a reliable work ethic and a proactive attitude, demonstrating expertise in hygiene awareness and health and safety knowledge. Skilled in the effective use of cleaning products, confidentiality understanding, and quick adaptability to diverse environments. Committed to maintaining high standards of cleanliness while fostering a positive disposition and self-initiative to achieve operational excellence.
Overview
48
48
years of professional experience
12
12
years of post-secondary education
Work history
Site Assistant
Camping and Caravanning Club
Coventry, West Midlands
08.2022 - 09.2024
- Executed daily cleaning duties for a well-organised working environment.
- Utilised PPE on site to prevent accidents.
- Maintained tools and equipment in proper working order, storing items properly to reduce wear and damage.
- Adhered to health and safety regulations on site at all times.
- Participated in health and safety training courses reinforcing knowledge on best practices.
- Enhanced campsite cleanliness by regular litter picking and waste management tasks.
- Dealt with emergency situations promptly, ensuring guest safety at all times.
- Conducted guided tours around the campsite for new arrivals, introducing them to available amenities efficiently.
- Performed housekeeping duties throughout common areas promoting an inviting atmosphere.
- Maintained orderliness of facilities, ensuring a pleasant camping experience for all guests.
- Ensured customer satisfaction with prompt resolution of complaints and queries.
- Collaborated closely with other team members to enhance guest experiences at the campsite.
- Handled reception duties including answering phone calls and managing email correspondence efficiently.
- Assisted in daily operations of the campsite, improving efficiency and productivity.
- Provided excellent service to visitors, enhancing their overall stay at the campsite.
- Managed booking reservations for smooth arrival and departure processes.
- Provided customers with useful information about Loch Lomond Delamont Sheriff Hutton[Location] to enhance their travel experience.
- Kept the campsite immaculately clean inspecting facilities every 2 hours.
- Greeted and checked-in guests promptly and professionally.
Massage practitioner/ Holistic Therapist
Self-Employed
Horndean, Hampshire
03.2000 - 03.2022
- Enhanced client experience by incorporating aromatherapy into regular massage sessions.
- Managed appointment bookings efficiently using advanced scheduling software tools.
- Developed individualised treatment plans for pain management and relaxation.
- Recommended appropriate home-care routines enhancing treatment effects between appointments.
- Assessed client needs by conducting thorough consultations prior to treatment.
- Promoted services to new clients through networking events and local partnerships.
- Kept up-to-date with latest industry trends through continuous learning and professional development courses.
- Demonstrated exceptional product knowledge when recommending retail products for at-home use after treatments.
- Delivered expert advice on post-massage care and lifestyle changes for improved health.
- Adhered strictly to professional ethics, maintaining confidentiality of all client information.
- Collaborated with healthcare professionals to provide comprehensive care for clients with medical conditions.
- Maintained clean, serene environment for optimal relaxation during sessions.
- Maintained detailed client records to track progress and adjust treatments as needed.
- Applied different massage techniques for specific therapeutic benefits.
- Kept working area and equipment clean and orderly.
- Listened actively to patients to understand pain points and provide appropriate solutions.
- Educated clients about the benefits of regular massage and other therapeutic techniques for improved well-being.
- Established tranquil environment that fostered relaxation during sessions.
- Developed customised holistic treatment plans, resulted in optimised client satisfaction.
- Offered faultless customer care through exceptional interpersonal skills, attentive listening and attention to detail throughout all treatments.
- Delivered outstanding hygiene and cleanliness standards in all treatment areas for best-possible safety and sanitation.
- Adapted techniques and procedures to address individual needs, abilities or prevailing conditions.
Area sales representative
Ferraris Piston services
Southampton, Hampshire
02.1988 - 01.2000
- Managed regional sales quotas for optimal performance.
- Attended industry events for brand promotion and network expansion.
- Implemented promotional campaigns, boosted brand visibility.
- Assisted in the development of annual sales budgets for cost efficiency.
- Developed strong client relationships to ensure loyalty.
- Identified opportunities for cross-selling and upselling, maximised revenue generation.
- Expanded customer base through proactive networking and relationship building.
- Achieved market growth with targeted sales strategies.
- Travelled extensively throughout assigned region to meet clients personally.
- Boosted company reputation by delivering exceptional customer service.
- Maximised sales opportunities by advising customers of future promotions and product launches.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Set up appointments with potential and current customers to discuss new products and services.
- Built lasting relationships with clients through customer service interactions.
- Resolved customer concerns promptly to maintain satisfaction.
- Collected and processed payments.
- Responded to telephone and in-person requests for information.
- Reached out to prospective customers and warm leads to establish friendly, professional relationships.
- Adapted sales techniques to specific clients and promoted products based on individualised client needs.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Presented latest merchandise to prospective buyers.
- Upheld brand values throughout sales process to differentiate company from competitors.
- Delivered outstanding after-sales care through regular communication with customers.
- Achieved monthly sales and performance KPIs for improved team success.
- Kept clear, detailed customer records to maximise future sales opportunities.
- Grew repeat customer spending through regular updates on new products and services.
- Sold range of goods, equipment, supplies and related services to various establishments.
Van sales Driver
GKN Auto Parts
Portsmouth, Hampshire
02.1980 - 01.1988
- Verified accuracy of order details to prevent discrepancies upon delivery.
- Collaborated effectively with team members to meet delivery deadlines.
- Resolved customer issues or queries promptly, resulting in improved relationships.
- Loaded and unloaded vehicle, ensuring safety of parts in transit.
- Ensured timely delivery by adhering to set routes and schedules.
- Conducted routine checks on vehicle to maintain optimum performance levels.
- Handled cash transactions accurately when needed, maintaining company's financial integrity.
- Improved customer satisfaction with prompt and accurate deliveries.
- Adhered to traffic laws whilst on the road, promoting safe driving practices.
- Practised courteous and efficient communication with customers for better service.
- Prioritised urgent deliveries for maximum efficiency in operations.
- Coordinated with sales teams to update them about deliveries, enhancing workflow smoothness.
- Managed paperwork such as receipts and delivery notes efficiently.
- Assisted in warehouse duties when required, boosting team productivity.
- Handled customer returns or exchanged parts professionally, ensuring positive experience.
- Completed deliveries with smile and patient, personalised service.
- Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
- Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
- Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
- Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
- Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
- Reported delivery goods and document errors to management, enabling prompt resolution.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Assembly line operative
Estee Lauder Companies
Petersfield, Hampshire
06.1976 - 02.1980
- Loaded raw materials onto conveyor belts for further processing on the assembly line.
- Assembled components for production of high-quality goods.
- Performed assembly tasks for improved production speed.
- Packaged finished products to prepare for shipment.
- Handled raw materials safely to prevent damage.
- Communicated effectively with supervisors, resolved minor issues promptly.
- Operated machinery to meet daily production targets.
- Adhered strictly to health and safety regulations for safe work environment.
- Ensured full compliance with health and safety regulations, including appropriate use and disposal of hazardous substances.
- Accurately labelled and packaged items.
- Fed raw materials into production machinery.
- Assembled items accurately and promptly, maintaining efficiency of fast-paced production lines.
- Maintained clean workstation to comply with safety guidelines and protocols.
- Performed cleaning activities across site to maintain safety and compliance.
- Kept machinery in good condition through regular maintenance.
Education
Higher National Diploma - Sports/Remedial Therapy
Sports Therapy Council
Bradford 03.2008 - 09.2008
Diploma of Higher Education - Complementary Therapies
IIHHT
England 01.1999 - 03.2006
GCSEs -
Horndean Secondary School
Hampshire England 09.1971 - 06.1976
Skills
- Knowledge of cleaning products
- Reliable work ethic
- Hygiene awareness
- Self-Initiative
- Quick adaptability
- Proactive attitude
- Positive disposition
- Health and safety knowledge
- Confidentiality understanding
Languages
English
Native
Timeline
Site Assistant
Camping and Caravanning Club
08.2022 - 09.2024
Higher National Diploma - Sports/Remedial Therapy
Sports Therapy Council
03.2008 - 09.2008
Massage practitioner/ Holistic Therapist
Self-Employed
03.2000 - 03.2022
Diploma of Higher Education - Complementary Therapies
IIHHT
01.1999 - 03.2006
Area sales representative
Ferraris Piston services
02.1988 - 01.2000
Van sales Driver
GKN Auto Parts
02.1980 - 01.1988
Assembly line operative
Estee Lauder Companies
06.1976 - 02.1980
GCSEs -
Horndean Secondary School
09.1971 - 06.1976