Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Professional Overview
Timeline
Generic

Denise McNeish

Birmingham,West Midlands

Summary

Dynamic and results-driven professional with a strong focus on customer satisfaction and health and safety awareness. Demonstrates exceptional communication skills, networking abilities, and analytical thinking to drive team success and achieve organisational goals. Proficient in MS Office Suite, with a proven track record of adaptability and active listening in diverse environments. Committed to continuous improvement through self-motivation and team building, aiming to leverage these skills in a challenging role that fosters professional growth.

I am an enthusiastic Building Safety Officer with the knowledge of resolving customer problems.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Building Safety Officer

Birmingham City Council
Birmingham, West Midlands
01.2024 - Current
  • Responsible for carrying out fire safety inspections in BCC medium high rise blocks, as indicated in the Building Safety Act 2022.
  • Communal fire door inspections, flat entrance doors, and block inspections
  • Engaging with internal and external stakeholders to deliver the Building Safety team, resident engagement strategy.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Monthly visits to the TMO's and resolving any issues raised regarding building safety.
  • Applied positive customer service approach to increase satisfaction levels.

Aids and adaptations Co-ordinator

Fortem
Birmingham, West Midlands
06.2022 - 07.2023
  • Build and maintained strong relationships with partners and key stakeholders.
  • Addressed customer complaints and resolved issues.
  • Monitored health and safety measures for guaranteed compliance.
  • Collaborated across departments for strategic planning purposes.
  • Implemented risk management strategies to mitigate potential issues.
  • Adapted to unforeseen challenges with proactive, flexible approach.
  • Liaised with external parties to ensure seamless project execution.
  • Assisted in creating and updating project documentation templates.
  • Oversaw daily operations ensuring consistency in quality and service delivery.
  • Liaised comfortably and confidently with all levels of staff using appropriate tact and diplomacy.

Senior Customer Liaison Officer.

Fortem
Birmingham, West Midlands
09.2016 - 11.2018
  • Managing health and safety within the team and department.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Assisted in resolving disputes effectively, led to increased trust from customers.
  • Managed the complaints process.
  • Managed the day to day activities and training development of eight Customer Liaison Officers.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Attended monthly client service delivery meetings.
  • Management and scheduling of the electrical, aids & adaptations and the kitchen & bathroom subcontractors work.


Responsive Repairs Scheduler

Fortem
Birmingham , West Midlands
09.2015 - 08.2016
  • Identified opportunities to improve planning team processes and service delivery.
  • Acted as first point of contact for work allocation queries and concerns.
  • Completed high-volume inward and outbound calls with residents and the client .
  • Reduced scheduling conflicts by prioritising and organising tasks efficiently.
  • Collaborated with management to develop realistic project timelines, led to fewer deadline extensions.
  • Drafted documents and reports for management review.
  • Scheduling the daily work for 30 operatives across various trades
  • Negotiated appointment times to set mutually favourable schedules for the residents.
  • Managed the daily reports, which included the out of hours reports to ensure that emergency jobs were allocated within time frames.
  • Data cleansing reports.
  • Tracked and reported on KPIs, detailing total appointments set and comparison to expected quotas.
  • Attending toolbox talks.

Education

GCSEs - English, Maths, Physics, chemistry, Biology and Chemistry

Hodge Hill Girl's School
Birmingham
09.1975 - 09.1979

Skills

  • Communication skills
  • Networking
  • Analytical and critical thinking
  • Customer focused
  • Health and safety awareness
  • MS Office Suite
  • Team building
  • Results driven
  • Self -motivated
  • Active listening
  • Adaptability
  • Quality Assurance
  • Time management

Affiliations

  • Writing poetry, producing musical beats, DJ and performing
  • Gardening and charity work with the church and socialising.

Certification

¨ IIRSM Accident Investigation

¨ IIRSM COSHH Awareness

¨ IIRSM Risk Assessment

¨ IIRSM PUWER

¨ IIRSM LOLER

¨ IATP Asbestos Awareness

¨ CPD CDM Regulations

¨ ROSPA Legionella For Duty Holders

¨ ROPSA Dust Awareness

¨ ROSPA Working At Height

¨ BCC HHSRS Awareness

¨ iLearn Safe Guarding People

Professional Overview

I am a positive individual with a drive for an intellectual challenge. Active, alert with the ability to be logical and precise, I will work within the rules and regulations of the organisation. I have the ability both to learn and impart information in an enthusiastic way. My approach is one of persuasiveness relying on my communication skills.


I like freedom to act, but only after knowing "how" .I like structure, and I easily form relationships with people, I am active team player, and will go out of my way to help others.


Describing words

Positive, persuasive, assertive, systematic. adaptable, resilient, outgoing, asks "who", "why" and "what".

Timeline

Building Safety Officer

Birmingham City Council
01.2024 - Current

Aids and adaptations Co-ordinator

Fortem
06.2022 - 07.2023

Senior Customer Liaison Officer.

Fortem
09.2016 - 11.2018

Responsive Repairs Scheduler

Fortem
09.2015 - 08.2016

GCSEs - English, Maths, Physics, chemistry, Biology and Chemistry

Hodge Hill Girl's School
09.1975 - 09.1979
Denise McNeish