Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Timeline
Generic

Denise McLaughlin

Durham

Summary

I am an experienced ambitious Nurse, who enjoys challenges and works well under pressure. I am a strong leader and team player with effective communication and interpersonal skills. I am a socially confident and self-motivated professional with an outgoing personality and a determination to succeed.

Having worked in both the healthcare sector my whole career so have a deep understanding of issues faced by our members on a daily basis. I have a diverse range of skills and experience, which I believe can bring to the role. I have extensive knowledge and experience of the current healthcare agenda which informs my day to day practice as a Senior Officer in the Royal College of Nursing [RCN] representing nursing, nurses and our members. I am passionate and committed to nursing as a profession. I am equally committed to the RCN as an organisation that seeks to develop and enhance safe high quality patient care whilst maintaining and ensuring the best working terms and conditions for our members.

I believe that my skills and experience are relevant and complementary to the core competencies required of this role and would welcome the opportunity to discuss these with you further. I offer the following skills, experience and personal attributes as evidence for my suitability and compatibility to the requirements of this position:

I am a decisive leader who is proactive and competent in providing clear management to the team.

I believe in building respectful relationships to achieve personal, team and organisational outcomes.

I am emotionally resilient and have the ability to remain positive as demonstrated throughout a very difficult and challenging period within our office dynamics. I was able to positively support, manage and motivate my team to ensure that members continued to receive services of the highest standard.

I believe I demonstrated my resilience and adaptability when I acted up as Interim Head of Operations across 2 regions, I quickly built relationships with the wider team was able to positively support team members with challenges they faced.

Overview

34
34
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

Senior RCN Officer

Royal College of Nursing
Sunderland
10.2020 - Current
  • Lead and motivate staff, resulting in improved morale.
  • Maintained high standards of personal conduct, contributing to a positive work environment.
  • Collaborated with colleagues for effective teamwork.
  • Wrote detailed reports, aiding in case documentation.
  • Worked diligently under pressure whilst preserving high-quality output.
  • Handled sensitive information with discretion and professionalism.
  • Liaised closely with external agencies such as social services and housing departments, providing comprehensive support for individuals in need.
  • Established effective partnerships with key stakeholders to boost company image.

Learning Disability Lead Nurse

Gateshead Health NHS Foundation Trust
Gateshead
11.2015 - 10.2022
  • Enhanced nursing skills with ongoing professional development courses.
  • Implemented staff training programmes, enhancing service delivery standards.
  • Promoted an environment of learning with regular staff workshops and seminars.
  • Handled emergency situations calmly and efficiently, minimising risk to patients and staff.
  • Advising and supporting hospital departments on issues relating to mental capacity and deprivation of liberty.
  • Led work in relation to developing service delivery for patients with learning disabilities who attend the hospital. This includes working closely with department leads and frontline staff in supporting patients with learning disabilities in their care. Delivering staff training and advising on matters relating to the Equality Act and reasonable adjustments for patients.

Practice Development Nurse

Gateshead Health NHS Foundation Trust
Gateshead
09.2013 - 11.2015
  • Demonstrated excellent interpersonal skills, fostering strong relationships with colleagues and patients alike.
  • Participated regularly in professional development activities to enhance nursing skills.
  • Ensured adherence to nursing standards by maintaining up-to-date knowledge of nursing practices and ethics.
  • Championed the implementation of evidence-based practice within the nursing team.
  • Encouraging frontline staff to change practices in very busy pressured environments whilst appreciating both the pressures on staff and the need to implement improvements to quality of patient care.

Learning Disability Liaison Nurse

South Tyneside NHS Foundation Trust
South Sheilds and Gateshead
07.2012 - 09.2013
  • Collaborated with multidisciplinary team for improved patient outcomes.
  • Liaised effectively with patients' families, facilitating communication between medical staff and family members.
  • Delivered staff training on issues relating to the care of people with learning disabilities.
  • Negotiated alternative care pathways to meet individual needs so that appropriate care can be delivered.
  • Supported ward teams in caring for patients with learning disabilities.

Community Learning Disability Nurse

Gateshead Health NHS Foundation Trust
Gateshead
10.2001 - 07.2012
  • Advocated for patients' rights, ensuring dignity and respect in all interactions.
  • Documented all actions taken accurately in patient records, ensuring transparency in care delivery.
  • Developed personalised care plans for individuals with cognitive impairments.
  • Liaised with external agencies such as social services and educational institutions to coordinate patient care.
  • Guided patients towards independence by teaching essential life skills such as cooking and budgeting.
  • Administered medication as prescribed by psychiatrists or medical doctors.
  • Established trusting relationships with patients, encouraging open dialogue about health concerns.
  • Provided emotional support to patients and their families during difficult periods.
  • Trained staff members on best practices for dealing with challenging behaviours.

Forensic Staff Nurse

Tees and North Yorkshire NHS Trust
Middlesbrough
05.2000 - 10.2001
  • Implemented individualised care plans by understanding the needs of each patient.
  • Collaborated in multidisciplinary teams for holistic treatment plans.
  • Conducted therapeutic one-on-one sessions to improve patient mental health.
  • Managed crises promptly using de-escalation techniques to ensure safety of all involved parties.
  • Worked closely with psychiatrists to adjust treatment plans based on changing patient needs.
  • Fostered an atmosphere of trust and support for patients through empathetic communication methods.
  • Communicated and collaborated with patients to plan, assess and evaluate effective care programmes.

Community Learning Disability Nurse

Ravensbourne NHS Trust
Orpington, Kent
07.1996 - 05.2000
  • Advocated for patients' rights, ensuring dignity and respect in all interactions.
  • Documented all actions taken accurately in patient records, ensuring transparency in care delivery.
  • Developed personalised care plans for individuals with cognitive impairments.
  • Liaised with external agencies such as social services and educational institutions to coordinate patient care.
  • Guided patients towards independence by teaching essential life skills such as cooking and budgeting.
  • Administered medication as prescribed by psychiatrists or medical doctors.
  • Established trusting relationships with patients, encouraging open dialogue about health concerns.
  • Provided emotional support to patients and their families during difficult periods.
  • Trained staff members on best practices for dealing with challenging behaviours.

Assistant Home Manger

Ravensbourne NHS Trust
Bromley, Kent
07.1995 - 07.1996
  • Had overall responsibility for 3 bedded unit for young adults with profound multiple and learning disabilities.
  • assessed and planned care for each individual.
  • Supervised support workers in delivery of care.
  • Implemented keyworker system, which is now a widely accepted practice in learning disability services.

Staff Nurse

Barking, Havering and Brentwood NHS Trust
Harold Wood, Essex
03.1994 - 07.1995
  • Newly qualified staff nurse.
  • Supported the planning of resettling adults with learning disabilities and challenging behaviour into a community setting from long stay hospital.
  • Assessing and planning care for adults with learning disabilities and challenging behaviour.
  • Developing individual care plans to meet client needs.
  • Worked closely with the multi-disciplinary team to assess ne review clients.
  • Acted as shift coordinator in the absence of the unit manager.

Student Nurse

North Durham Area Health Authority
Durham
01.1991 - 03.1994
  • Followed a programme of pre-registration nurse education over a period of 3 years and 3 months.

Education

Bachelor of Science - Practice Development

Northumbria University
Newcastle upon Tyne
09.2013 - 07.2015

Diploma of Higher Education - Applied Psychology of Learning Disabilities and Challenging Behaviour

University of Kent at Canterbury
Canterbury
09.1996 - 10.1999

Registered Nurse Learning Disability - Nursing

Durham and Teesside College of Health
Durham
01.1991 - 03.1994

Skills

  • Leadership excellence
  • Staff management
  • Safety regulations knowledge
  • Conflict management
  • Project coordination
  • Service improvements strategy

Accomplishments

In 2020, I received the Royal College of Nursing Award of Merit for my commitment and work as a volunteer Representative.

Certification

RCN Management Development Programme (MDP) September 2023

RCN Lead Your Way Development Programme January 2024

Timeline

Senior RCN Officer

Royal College of Nursing
10.2020 - Current

Learning Disability Lead Nurse

Gateshead Health NHS Foundation Trust
11.2015 - 10.2022

Practice Development Nurse

Gateshead Health NHS Foundation Trust
09.2013 - 11.2015

Bachelor of Science - Practice Development

Northumbria University
09.2013 - 07.2015

Learning Disability Liaison Nurse

South Tyneside NHS Foundation Trust
07.2012 - 09.2013

Community Learning Disability Nurse

Gateshead Health NHS Foundation Trust
10.2001 - 07.2012

Forensic Staff Nurse

Tees and North Yorkshire NHS Trust
05.2000 - 10.2001

Diploma of Higher Education - Applied Psychology of Learning Disabilities and Challenging Behaviour

University of Kent at Canterbury
09.1996 - 10.1999

Community Learning Disability Nurse

Ravensbourne NHS Trust
07.1996 - 05.2000

Assistant Home Manger

Ravensbourne NHS Trust
07.1995 - 07.1996

Staff Nurse

Barking, Havering and Brentwood NHS Trust
03.1994 - 07.1995

Student Nurse

North Durham Area Health Authority
01.1991 - 03.1994

Registered Nurse Learning Disability - Nursing

Durham and Teesside College of Health
01.1991 - 03.1994
Denise McLaughlin