Denise Matthew
Dukinfield,Cheshire
Summary
Dedicated healthcare professional with a strong background in nursing and management. Proven ability to lead teams and enhance patient care through effective governance and compliance. Experienced in fostering teamwork and implementing policies to improve service delivery. Committed to maintaining high standards in patient safety and quality care.
Overview
25
25
years of professional experience
Work history
Registered manager & Head of Ward management
Electiva Hospitals Manchester
Manchester
2025.08 - 2026.07
- Ensured compliance with CQC standards and maintained registration status.
- Led recruitment efforts to meet service demand while managing and overseeing staff performance in patient care.
- Key member of Clinical Governance Committee and MAC
- Safeguarding level 3 lead
- Collaborated with clinical leads to provide person-centered care and monitored incident investigations.
- Maintained company risk register
- Maintained governance reporting system Radar, and produced compliance reports for business partners.
- Overseen practicing privileges process.
- Managed policy review and implementation.
Clinical Services & Governance Manager
Electiva Hospitals Manchester (formerly Transform)
Manchester
2020.11 - 2025.08
- Examined established policies to identify weaknesses and needed updates
- Oversaw implementation of new policies
- Promoted governance management system Radar, provided staff training and improved staff compliance on usage
- Promoted learning culture where lessons from incidents were acted upon to improve patient care
- Overseen management of patient safety events, complaints, clinical errors and serious incidents, including root cause analysis.
- Fostered culture of excellence in patient care by promoting teamwork among staff members.
- Coordinated staff training programmes, enhancing their professional skills and knowledge.
- Monitored clinical services, ensuring adherence to established guidelines and quality standards.
- Established effective working relationships with other healthcare providers for seamless service delivery.
- Complied with quality healthcare standards to uphold hospital reputation.
- Restructured the entire audit process, including amending all current templates ensuring these accurately matched current processes
National Lead Clinic Nurse Manager
Transform
Manchester
2017.07 - 2020.11
- Management of clinic nurse team, covering 19 clinics all over the UK.
- Management of processes and policies for pre and post operative care.
- Enhanced patient care by implementing evidence-based nursing practices.
- Rigorously adhered to health regulations and guidelines; upheld highest standards of nursing care.
- Coordinated multidisciplinary team members for improved patient outcomes.
- Designed training programmes, leading to increased staff competence.
- Improved patient outcomes, prioritising care according to urgency of patient needs and available resources.
- Assisted in management of complaints and improving nurse processes with lessons learned.
Nurse Medical Advisor
Transform
2016.11 - 2017.07
- Check all patient files to ensure all patients admitted to hospital for surgery have undergone all necessary pre operative investigations/checks. Provide advice to all Transform staff regarding medical issues, selection criteria and pre-operative investigations required. Act as liaison between clinic staff, surgeons, anaesthetists, ensuring all relevant information obtained and communicated before a patient undergoes surgery. When patient's files are received the day before surgery, it was essential that I worked additional or flexible hours to ensure everything in order for that patient. When information not clear or additional required I would communicate directly with patients. Provide support to the RMO, clinic and ward nurses. Help to maintain company policies and procedures and ensure they are implemented and maintained. Regularly attend medical advisory committee, infection control and quality meetings. Assist in day to day running of the bookings office providing support and advice to administration staff regarding management of theatre lists and booking of surgical procedures. Feedback on patient complaints and incident reports to the compliance department. Liaise with all departments including accounts regarding correct payments for surgery booked. Assist in data reporting and inputting for PHIN.
Urgent Care Desk Practitioner
NORTH WEST AMBULANCE SERVICE (NWAS)
2014.09 - 2015.06
- Triaging emergency 999 calls, utilising Manchester Triage System to provide patients with the most appropriate care, this may include referral on to other services or advising patients to attend ED. Using a holistic approach to assessments, advising patients on health promotion and lifestyle changes. My excellent communication skills allow me to gain information from the patient while remaining calm and keeping control of the situation. Also multi-tasking using various computer systems whilst keeping the patient the focus of my attention. Support to non-qualified ambulance crews on scene with patients. Mentoring new and junior staff.
Aeromed Flight Nurse
ROYAL AIR FORCE
2009.09 - 2013.08
- Posted on promotion to Sergeant. To provide in-flight medical care, utilising multi-disciplinary teams, to affect expedient and safe transfer of patients by air from any location worldwide. Worked as autonomous practitioner and as part of team. Mentored junior members of staff and students undertaking Aeromed flying phase training. Middle manager including annual report writing.
RGN Elective Orthopaedics
Royal Air Force Edith Cavell Hospital Peterborough
2005.04 - 2009.09
- Care of patients undergoing elective orthopaedic operations and also some minor trauma cases. Participating in multidisciplinary team meetings to discuss and implement future care for patients. Acting Deputy Sister for 12 months at civilian managements request (2008/09) despite only holding rank of Corporal at this time. Mentored student nurses and junior/new members of staff. Composed duty roster for all military staff.
RGN General Surgery
Royal Air Force - Peterborough District Hospital
2004.10 - 2005.04
- Pre and post-operative care of General Surgery patients including, Vascular and Urology.
RGN General Surgery
RAIGMORE HOSPITAL, INVERNESS
2002.01 - 2004.08
- First post as a qualified nurse. Pre and post-operative care of General Surgery patients including upper and lower GI, Urology, Vascular and Breast.
Education
Diploma - Higher Education Nursing
University of Stirling
Highland campus Inverness 09/1999 - 09/2002
CMI Level 5 - Management and Leadership
Chartered Management Institute
Skills
- Excellent teamwork skills and the ability to work on my own initiative
- Great problem solving skills and the ability to remain calm under pressure
- Non-judgemental attitude to care
- Mature, compassionate and sensitive manner
- Excellent IT, organisational and time management skills
- Staff management
- Clinical performance management
- Leadership development
- Risk management
- Training coordination
RAF Overseas Assignments
- Feb- May 2009 Aeromedical Evacuation, Basra, Iraq.
- Apr - Aug 2007 Aeromedical Evacuation, Afghanistan
- Both Deployments main roles were Aeromedical Evacuation by air of injured military patients from a war zone back to the UK for further treatment. I was responsible not only for UK Military but local civilians and other NATO Forces. During which time it was essential to liaise and communicate with other countries and nationalities.
References
References available upon request.
Timeline
Registered manager & Head of Ward management
Electiva Hospitals Manchester
2025.08 - 2026.07
Clinical Services & Governance Manager
Electiva Hospitals Manchester (formerly Transform)
2020.11 - 2025.08
National Lead Clinic Nurse Manager
Transform
2017.07 - 2020.11
Nurse Medical Advisor
Transform
2016.11 - 2017.07
Urgent Care Desk Practitioner
NORTH WEST AMBULANCE SERVICE (NWAS)
2014.09 - 2015.06
Aeromed Flight Nurse
ROYAL AIR FORCE
2009.09 - 2013.08
RGN Elective Orthopaedics
Royal Air Force Edith Cavell Hospital Peterborough
2005.04 - 2009.09
RGN General Surgery
Royal Air Force - Peterborough District Hospital
2004.10 - 2005.04
RGN General Surgery
RAIGMORE HOSPITAL, INVERNESS
2002.01 - 2004.08
Diploma - Higher Education Nursing
University of Stirling
09/1999 - 09/2002
CMI Level 5 - Management and Leadership
Chartered Management Institute