Denise Lau
Newark-on-Trent,UK
Summary
Experienced in administrative support and customer service, with a strong background in stock records, venue management, and purchasing management. Demonstrates exceptional event coordination and organisational skills, proficient in programme administration and secretarial tasks. Highly adaptable with expertise in Microsoft Office, Adobe, Microsoft Teams, and Zoom. Committed to leveraging skills to enhance operational efficiency and contribute to organisational success.
Overview
24
24
years of professional experience
21
21
years of post-secondary education
Work history
Warehouse Operative
Staffline Recruitment Limited
Ollerton, Nottinghamshire
01.2025 - 06.2025
- Conduct PI (Perpetual Inventory) duties, including accurate stock checking and recording within a fast-paced warehouse environment.
- Identify stock discrepancies and escalate issues to inventory supervisors to maintain inventory accuracy.
- Maintain a clean, safe, and organised work environment following health and safety regulations.
Midday Supervisor Assistant
The Minster School
Southwell, Nottinghamshire
01.2024 - 01.2025
- Managed behavioural issues for a peaceful and enjoyable lunchtime experience.
- Ensured child safety by monitoring playground activities.
- Reported any concerns or incidents promptly to the relevant authority.
Part-time Housekeeper
Center Parcs
Newark, Nottinghamshire
05.2023 - 01.2024
- Dusting furniture, radiators, and walls.
- Vacuuming carpets and damp cleaning hard floor areas.
- Cleaning kitchens, bathrooms and outside areas.
Full-time mother
Newark-on-Trent, UK
01.2022 - 05.2023
- Took time away from a career to raise a young child and manage the household.
Assistant Officer, School of Nursing
The Hong Kong Polytechnic University
Kowloon, Hong Kong
07.2020 - 12.2021
- Manage the Head's calendar, including scheduling appointments, meetings, and travel arrangements.
- Offer secretarial support to various committees, working groups, and personnel meetings.
- Prepare and review documents, reports, and presentations for the Head.
- Handle confidential and sensitive information with discretion.
- Prioritised tasks according to importance and deadline pressures.
- Assist in drafting and proofreading correspondence and communications.
- Facilitate the onboarding process for new staff under the Head's supervision.
Assistant Officer, School of Nursing
The Hong Kong Polytechnic University
Hong Kong, Hong Kong
01.2019 - 07.2020
- Program Manager for the Master's Degree Programmes.
- Lead and coordinate the centralized academic exercises, University Open Day, and serve as an examination officer.
- Provide secretarial support to programme committees.
- Maintain and update the database for the assigned Programmes;
- Supervise clerical staff to ensure quality discharge of the duties assigned.
- Negotiated contracts effectively with vendors and service providers, ensuring value for money.
- Directed day-to-day work of three staff and motivated teams to exceed objectives.
Program Assistant, HKUST Jockey Club Institute for Advanced Study (IAS)
The Hong Kong University of Science and Technology
Hong Kong, Hong Kong
11.2014 - 01.2019
- Assist in planning and executing the events and manage the coordination of vendors and on-site management to ensure the deliverables;
- Assist in the planning and monitoring of the budget for junior academic staff;
- Compile and maintain databases for the record and statistics on the events (Professional talks/Symposium/Conferences) of the institute;
- Maintain HR database for the institute;
- Provide support to general office administrative work, and liaise with internal and external parties;
- Assist in handling purchase requisitions, orders, payments and claims;
- Lead and supervise junior/ new staff;
Senior Clerk, Industrial Centre
The Hong Kong Polytechnic University
Hong Kong, Hong Kong
11.2013 - 11.2014
- Office management and supervision of a team of support staff for the provision of professional service;
- Planning and coordinating the annual events, e.g. Information Day, Staff Christmas Party, Chinese New Year Staff Activities etc.
- Handled administrative tasks such as inventory checks and cash reconciliation, kept daily operations smooth.
- Liaise and coordinate with internal departments and external organizations;
- Taking inventory records for the center.
Administrative Assistant
Hong Kong Community College
Hong Kong, Hong Kong
10.2004 - 04.2013
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Updated company databases by inputting new part-time employee contact information and employment details.
- Managed front desk duties to ensure smooth operation of reception area.
Clerk
Caritas Bianchi College of Careers
Hong Kong, Hong Kong
07.2001 - 10.2004
- Responsible for HR issues, purchasing management, admissions, student records, government grant applications (e.g. SFAA), counter duties and student enquiries.
Education
Bachelor of Management Studies - Management Studies
The University of Hong Kong
Hong Kong 10.2006 - 08.2010
Advanced Diploma in Management Studies - Management Studies
HKUSchool of Professional and Continuing Education
Hong Kong 10.2003 - 06.2005
Professional Diploma in Workplace English - Workplace English
HKBU School of Continuing Education
Hong Kong 03.2003 - 06.2003
Skills
- Administrative Support
- Customer Service
- Stock Records
- Venue Management
- Purchasing Management
- Event Coordination
- Organizational Skills
- Programme Administration
- Secretarial Skill
- Adaptability Skills
- Use of handheld devices
- Warehouse Management System
Languages
English
Intermediate
B1
Cantonese
Master or proficient
C2
Mandarin
Advanced
C1
Affiliations
- Cooking and baking, reading, watching movies, gardening
Timeline
Warehouse Operative
Staffline Recruitment Limited
01.2025 - 06.2025
Midday Supervisor Assistant
The Minster School
01.2024 - 01.2025
Part-time Housekeeper
Center Parcs
05.2023 - 01.2024
Full-time mother
01.2022 - 05.2023
Assistant Officer, School of Nursing
The Hong Kong Polytechnic University
07.2020 - 12.2021
Assistant Officer, School of Nursing
The Hong Kong Polytechnic University
01.2019 - 07.2020
Program Assistant, HKUST Jockey Club Institute for Advanced Study (IAS)
The Hong Kong University of Science and Technology
11.2014 - 01.2019
Senior Clerk, Industrial Centre
The Hong Kong Polytechnic University
11.2013 - 11.2014
Bachelor of Management Studies - Management Studies
The University of Hong Kong
10.2006 - 08.2010
Administrative Assistant
Hong Kong Community College
10.2004 - 04.2013
Advanced Diploma in Management Studies - Management Studies
HKUSchool of Professional and Continuing Education
10.2003 - 06.2005
Professional Diploma in Workplace English - Workplace English
HKBU School of Continuing Education
03.2003 - 06.2003
Clerk
Caritas Bianchi College of Careers
07.2001 - 10.2004
Similar Profiles
Shadia ZamanShadia Zaman
Warehouse Operator at Staffline Recruitment LimitedWarehouse Operator at Staffline Recruitment Limited
Karamfilka DzhurelovaKaramfilka Dzhurelova
Packer at ASTRAL SOLUTIONS LIMITEDPacker at ASTRAL SOLUTIONS LIMITED
Zack EdwardsZack Edwards
Operations Manager at Staffline RecruitmentOperations Manager at Staffline Recruitment
Andrei MihaitaAndrei Mihaita
Customer Service Advisor at R J Lift Services LtdCustomer Service Advisor at R J Lift Services Ltd
UROOJ IQBALUROOJ IQBAL
Volunteer worker at NHS trustVolunteer worker at NHS trust