Denise Jones
Bebington,Wirral
Summary
Energetic, creative, experienced and multi skilled individual with strong interpersonal, communication and organizational skills. Adept at multi-tasking, leading and participating in teams and creating and delivering events, projects and services
Overview
39
39
years of professional experience
Work history
Liverpool Central Library and Archives Manager
Liverpool City Council
Liverpool, Merseyside
10.2020 - Current
- Strategic planning and delivery of public library services and arts activities in a grade 2* listed building.
- Financial management for staffing and resources.
- External partnerships with academic, learning, and cultural organizations through engagement.
- Managing service operations, staff, library users, and facilities at Liverpool Central Library.
- Delivering large-scale cultural events, performances, exhibitions, and talks continuously..
Development Manager-Libraries
Liverpool City Council
Liverpool, Merseyside
01.2010 - 10.2020
- Developed Liverpool Central Library as a cultural venue, introducing diverse community events.
- Authored funding bids and administered grant funding awards effectively.
- Represented the service at industry conferences, facilitating workshops and delivering presentations.
- Co-created Liverpool MakeFest, the UK's largest free maker event, attracting diverse participants.
- Secured Arts Council funding to support digital creative activities for underrepresented communities.
Front of House Team Member
Liverpool Empire Theatre
Liverpool, Merseyside
09.2002 - 08.2015
- Additional role to main employment due to a passion for theatre and performance, working within a large theatre in a team based environment.
- Trained to offer quality theatre experience through 'Be a Star' Ambassador Theatre Group corporate training
- Strong adaptive customer service skills welcoming the customers to the venue, scanning tickets, guiding people to their seats.
- Cash handling, using electronic equipment , tills including reconciliation at the end of the shift.
- Sales, merchandising and upselling of drinks, refreshments and snacks, managing the customer merch sales desk, selling programmes
- Troubleshooting problems in an effective and timely fashion with patience and sensitivity to achieve resolution
- Verbal communication skills, resolving challenging behaviour of audience members, avoiding escalation or disturbance to other customers.
- Ability to stay clam in busy and pressured situations
- Awareness of health and safety and evacuation procedures in the building.
- Support for high profile Gala, Press evenings and other promotional events.
- Working flexibly including short notice shift work, and casual evenings and weekend shifts.
- Ensuring the environment remained in a clean and tidy condition, clearing up and checking toilets etc.
Citizenship and Equality Officer
Liverpool City Council
Liverpool, Merseyside
04.2004 - 04.2010
- Advocated for library services to disadvantaged community groups, enhancing cultural engagement and cohesion.
- Led national Welcome to Your Library project, focusing on refugees and asylum seekers.
Librarian/Senior Community Librarian
Liverpool City Council
Liverpool, Merseyside
04.1986 - 03.2004
- Delivered frontline library services directly to customers.
- Supported daily operations across multiple sites.
- Established partnerships with local stakeholders, residents, and schools.
- Ensured compliance with health and safety regulations.
- Responded to face-to-face enquiries.
Education
Postgraduate Diploma of Higher Education - Information and Library Studies
Liverpool John Moores University
Liverpool, LIV 1991 - 1993
Bachelor of Arts - Combined Studies- Joint English and History
University of Central Lancashire
Preston, LAN 1982 - 1985
GCE A-Levels and O' Levels - O' Levels and A' levels
Prenton High School for Girls
Birkenhead, WRL 1980 - 1985
Skills
- Service development, management and delivery
- Strategic partnerships and collaboration
- Large events and programmes management
- Customer satisfaction focused
- Influential ad diplomatic communication
- Cultural awareness
- Marketing and social media savvy
Additional Information
Holds entertainment and alcohol licenses as designated premises manager for Central Library.
Coordinated all front of house activities at Central Library events.
Timeline
Liverpool Central Library and Archives Manager
Liverpool City Council
10.2020 - Current
Development Manager-Libraries
Liverpool City Council
01.2010 - 10.2020
Citizenship and Equality Officer
Liverpool City Council
04.2004 - 04.2010
Front of House Team Member
Liverpool Empire Theatre
09.2002 - 08.2015
Librarian/Senior Community Librarian
Liverpool City Council
04.1986 - 03.2004
Postgraduate Diploma of Higher Education - Information and Library Studies
Liverpool John Moores University
1991 - 1993
Bachelor of Arts - Combined Studies- Joint English and History
University of Central Lancashire
1982 - 1985
GCE A-Levels and O' Levels - O' Levels and A' levels
Prenton High School for Girls
1980 - 1985
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