DENISE HADDON
Liverpool,United Kingdom
Summary
Experienced travel consultant with expertise in managing diverse customer enquiries, booking cruises, and coordinating pre- and post-sale arrangements. Skilled in crafting tailored holiday packages, including flights and accommodations, while leveraging personal travel knowledge to provide informed recommendations. Proficient in upselling additional products and delivering exceptional communication to enhance client satisfaction. Dedicated to creating seamless travel experiences and driving business growth through strategic service delivery.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
29
29
years of professional experience
Work history
Virtual – Home Based – Full time
Coop Travel
06.2023 - 09.2025
- Managed diverse enquiries through live chat, email, social media, email enquiries and phone.
- Booked cruises using systems such as Polar and Cruising Power.
- Coordinated pre- and post-sale booking arrangements efficiently.
- Provided recommendations based on extensive travel knowledge.
- Created tailor-made itineraries for clients' specific needs.
- Arranged holiday packages, flights, and accommodations for various destinations.
- Upsold additional products to maximise sales revenue per booking.
Cruise Concierge
Cruise 118
Chorley, Lancashire
03.2023 - 06.2023
- Company Overview: Company Overview: World Travel Holdings
- Researched and booked Cruise Holidays, flights, accommodations and transfers by various sales enquiry platforms - phone, live chat, email and phone, using the company specific booking system in a fast-paced call Centre environment.
- Created and updated my cruise profiles and colleagues' enquiries/bookings on the I-Sell CRM system, taken the enquiry to booking, payment and any post booking amendments.
- Always provided a friendly, polite and professional service
Café Manager
Crossroads Centre
Liverpool, Merseyside
01.2019 - 01.2023
- Company Overview: community café owned by the local Churches
- Managed a busy community Café
- Hired, Managed and trained volunteers
- Catered for special needs, elderly and vulnerable customers
- Provided an efficient catering service in line with required standards of service, hygiene, quality, and presentation
- Controlled and reordered stock
- Controlled petty cash and end of day banking
- Prepared food to customers' requirements.
Self Employed Landlord
H&D Developments
Crosby, Sefton
01.2006 - 01.2019
- Company Overview: Crosby, Liverpool
- Invested in 4 rental properties that I have successfully managed for the last 19 years
- Purchased one of the properties at Auction and appeared on Homes under the Hammer on BBC
- Conduct inspections of properties to identify maintenance concerns and direct timely repairs
- Handle all tenant inquiries promptly and appropriately
- Keep properties in compliance with local council & legal regulations
- Oversee monthly collections of rent
Travel Agent
GalaxSea Cruises And Vacations
Sacramento, USA
01.1999 - 01.2005
- Company Overview: Sacramento, California, USA
- Arranged travel accommodations for clients using several computer reservation systems including Sabre, Apollo & Paragon.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Attended trade fairs to network with potential partners.
- Tailored bespoke holiday packages for memorable experiences.
Travel Consultant
Travelocity/Expedia
Sacramento, USA
01.1998 - 01.1999
- Company Overview: Sacramento, California, USA
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships.
- Arranged travel accommodations in a call Centre environment.
- Provided customer service satisfaction standards by understanding and anticipating customer expectations.
- Resolved any problems that may have occurred due to related reservations, hotels, car hire & airline tickets.
Sales consultant for a travel Wholesaler
Apple Vacations
San Jose, California
01.1997 - 01.1998
- Company Overview: San Jose, California
- Sold travel packages, airline tickets, car rentals to travel agents using Sabre, Apollo and Paragon computer systems.
- Built rapport with new and existing agents to boost client retention.
- Delivered high sales performance within budget to strict deadlines and targets.
- Placed agent orders, providing guidance on product delivery timeframes.
- Delivered exceptional customer service, addressing agent queries and handling customer complaints.
Education
GCSEs - English, Math's, Geography, Biology and French
Chesterfield High School
Skills
- Managing a wide range of enquiries
- Booking cruises
- Handling pre- and post-sale booking arrangements
- Making recommendations using personal travel knowledge
- Booking holiday packages, flights and accommodations
- Upsell additional products
- Communication skills
Timeline
Virtual – Home Based – Full time
Coop Travel
06.2023 - 09.2025
Cruise Concierge
Cruise 118
03.2023 - 06.2023
Café Manager
Crossroads Centre
01.2019 - 01.2023
Self Employed Landlord
H&D Developments
01.2006 - 01.2019
Travel Agent
GalaxSea Cruises And Vacations
01.1999 - 01.2005
Travel Consultant
Travelocity/Expedia
01.1998 - 01.1999
Sales consultant for a travel Wholesaler
Apple Vacations
01.1997 - 01.1998
GCSEs - English, Math's, Geography, Biology and French
Chesterfield High School
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