Denise Freiter
London
Summary
Dedicated professional with expertise in Microsoft Office Packages, including Word, Excel, PowerPoint, Outlook, and Teams, demonstrating reliable punctuality and flexibility. Proficient in customer service and office administration, with notable skills in calendar management, multitasking, and prioritisation. Recognised for attention to detail and effective communication, with a commitment to delivering exceptional customer care and ensuring meeting room preparation. Aspires to leverage skills in a dynamic environment to enhance organisational efficiency and client satisfaction.
Outgoing and friendly Receptionist delivering customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data entry and database administration.
Overview
37
37
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Receptionist/Administrator
IG Group
City of London
01.2024 - Current
- Assisted with administrative tasks, improving overall functionality of the office.
- Upheld confidentiality with sensitive information handling procedures.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Provided clerical support to company employees, including copying, faxing and file management.
- Assisted with set up of ID card and access permissions following site security practices.
- Managed office calendar, set new appointments and assisted with arrangements.
- Set up office spaces, equipment and support services for client and team meetings.
- Coordinated travel flights, accommodation and itineraries for office staff.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
Receptionist/Administrator Co-ordinator
Martin Moore Ltd
09.2017 - 01.2024
- Company Overview: Bespoke Luxury Kitchen Designers-Notting Hill
- Meeting and greeting clients at Front-of-House
- Interacting with high net-worth individuals
- Providing refreshments for clients
- Maintaining pristine appearance of the showroom (incl. floristry arrangement)
- Organising product literature and stock (incl. weekly inventory)
- Maintaining office supplies (groceries, stationery etc.)
- Liaising with Building Maintenance regarding any facilities issues
- Managing expenses and petty cash
- Booking couriers
- Managing enquiries
- Generating new business leads (both in person and via email)
- Providing detailed product information and design advice
- Directing incoming and outgoing calls
- Diary management
- Setting up meetings and presentations (incl. operating AV and IT equipment)
- Taking minutes
- Preparing quotes
- Managing invoices and contracts
- Corresponding with architects and designers
- Co-ordinating and hosting showroom client events (incl. booking caterers and speakers)
- Organising staff social events (e.g. Christmas parties)
- Bespoke Luxury Kitchen Designers-Notting Hill
Receptionist/Administrator
Vocare
01.2016 - 09.2017
- Company Overview: St Mary’s Hospital – Urgent Care Centre
- Acting as first point-of-contact for patients
- Assessing and prioritising patients
- Directing incoming calls and patient requests
- Liaising with doctors
- Managing hospital porters
- Taking accurate medical notes
- Filing and scanning documents between numerous departments
- Controlling medical stock
- Handling sensitive and confidential data
- St Mary’s Hospital – Urgent Care Centre
Receptionist/Administrator
Whitefield School
03.2012 - 09.2014
- Acting as first point-of-contact in the school office
- Handling parental enquiries
- Interacting with children aged 11-18
- Directing incoming and outgoing calls
- Relaying messages
- Filing and scanning
- Preparing presentations
- Organising school events (e.g. opening evenings, school trips)
- Diary management
- Maintaining office stock
Receptionist/Administrator
Primrose Hill GP Surgery
02.2007 - 08.2009
- Acting as first point-of-contact for patients
- Directing incoming calls and patient requests
- Booking appointments using Adastra system
- Liaising with doctors
- Filing and scanning
- Handling sensitive and confidential data (e.g. medical notes, test results)
Office Manager
Eurostyle Sports and Executive Car Hire
04.2002 - 06.2006
- Liaising with high net-worth, international corporate clients and foreign suppliers
- Diary management for the Managing Director
- Organising overseas travel arrangements
- Managing rental bookings
- Handling insurance claims
- Dealing with payments and accounts
- Managing expenses and petty cash
- Filing and scanning
- Maintaining office supplies (groceries, stationery etc.)
- Liaising with Building Maintenance regarding any facilities issues
Receptionist/Service Advisor
Alan Day ltd
05.1988 - 04.2002
- Company Overview: Mercedes Benz Dealer
- Meeting and greeting clients at Front-of-House
- Liaising with high net-worth customers
- Operating a demanding switchboard
- Managing enquiries
- Making progress calls to clients
- Maintaining office supplies (groceries, stationery etc.)
- Handling incoming and outgoing post
- Diary management
- Booking appointments
- Sending out mail shots and literature
- Providing refreshments for clients
- Ensuring impeccable appearance of reception area
- Mercedes Benz Dealer
Education
A Levels - English, Maths, Religious Education, Geography
St George’s R.C. Secondary School
01.1981 - 01.1988
Skills
- Microsoft Office Packages
- Word
- Excel
- Powerpoint
- Outlook
- Teams
- Adastra
- IComplete
- First-Aid
- Customer-Care
- Meeting room preparation
- Reliable punctuality
- Flexible
- Customer Service
- Attention to Detail
- Office admin
- Calendar management
- Open and clear communicator
- Multitasking and prioritisation
Certification
- First-Aid Course, Resulting in becoming a First-Aid Officer
- Customer-Care Course, Mercedes-Benz
Affiliations
- Home renovations, Travelling & Socializing
Timeline
Receptionist/Administrator
IG Group
01.2024 - Current
Receptionist/Administrator Co-ordinator
Martin Moore Ltd
09.2017 - 01.2024
Receptionist/Administrator
Vocare
01.2016 - 09.2017
Receptionist/Administrator
Whitefield School
03.2012 - 09.2014
Receptionist/Administrator
Primrose Hill GP Surgery
02.2007 - 08.2009
Office Manager
Eurostyle Sports and Executive Car Hire
04.2002 - 06.2006
Receptionist/Service Advisor
Alan Day ltd
05.1988 - 04.2002
A Levels - English, Maths, Religious Education, Geography
St George’s R.C. Secondary School
01.1981 - 01.1988
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