Summary
Overview
Work history
Education
Skills
Certification
References
Personal Information
References
Timeline
Generic
Denise Campbell

Denise Campbell

Branton,Doncaster

Summary

Experienced project management professional with expertise in Agile methodologies, including Scrum, Kanban, and Scrumban, as well as traditional frameworks like Waterfall and Prince2. Skilled in leading high-performing teams, facilitating Agile ceremonies, and driving continuous improvement through effective coaching and mentoring. Adept at stakeholder management, conflict resolution, and change management to ensure seamless project delivery across the SDLC. Strong communication skills, both verbal and written, combined with a focus on fostering collaboration and achieving organisational goals.

Overview

28
28
years of professional experience
1
1
Certification

Work history

Scrum Master / Agile Coach

03.2020 - 02.2025
  • Lead Agile ceremonies and serve as a Tribe Support Lead, ensuring adherence to Scrum theory, practices, and rules
  • Collaborate closely with Product Owners and leadership to drive strategic direction and manage scope, timelines, and resource allocation
  • Facilitate estimate sessions, backlog refinement, sprint planning, and regular scrum-of-scrum meetings
  • Coach teams on Agile principles, support user onboarding (e.g., Agile 101), and drive continuous improvement through iterative development and retrospective analysis
  • Enhance stakeholder engagement by providing regular updates, coordinating quarterly planning sessions, and ensuring clear communication across the organization
  • Challenge the status quo and implement improvement plans at both team and individual levels

Test Manager / Domain Lead

12.2016 - 03.2020
  • Oversaw testing across multiple domains (billing, mobile, TV, and sports) to maximize production quality and efficiency
  • Coordinated pre-release sizing, validated feature breakdowns, and assigned test responsibilities within designated domains
  • Organized and led test pack reviews, ensuring alignment with business requirements and timely delivery
  • Monitored test progress against plans, identified risks, and implemented corrective actions to ensure defect-free releases
  • Led the analysis and remediation of production defects, working with end-to-end testing teams to enhance test coverage
  • Drove improvements in testing environments and supported the development of test automation strategies across multiple platforms
  • Managed a team of 12-16 E2E testers, conducting peer reviews and ensuring adherence to quality standards

Systems Assurance Tester

09.2004 - 12.2016
  • Performed comprehensive end-to-end testing for various systems, ensuring robust quality assurance across development lifecycles
  • Collaborated with developers, project managers, and external departments to align testing activities with project goals
  • Developed and executed test specifications based on design documents and business requirements
  • Monitored live deployments, provided training briefs, and implemented workarounds for identified issues
  • Utilized automated testing tools (e.g., QTP, TestPartner, QA Run) to support test processes and data analysis
  • Prepared detailed reports and maintained effective communication with stakeholders to ensure system reliability

In-Life Support

02.2004 - 09.2004

Lead QSA – CRM Campaign

03.2001 - 02.2004

Support Team Advisor

02.2000 - 03.2001

Professional Sales Advisor

01.1997 - 02.2000

Education

8 GCSEs - including English and Maths

Frodsham High School

Skills

  • Software development life cycle
  • Agile leadership
  • Servant leadership
  • Critical evaluation
  • Stakeholder relationship building
  • Relationship-building
  • Proactive initiative

Certification

  • Advanced Scrum Master Certification
  • Certified ScrumMaster (CSM)
  • SAFe Certification
  • Six Academy Learning Systems courses (e.g., Manager as Coach and Counsellor)
  • Compuware Training (QA Center, QA Center Portal, TestPartner)
  • ISEB Certificate in Software Testing
  • Additional courses relevant to professional sales advising and career development (including 'Your Career' course at Doncaster Call Centre)

References

Available upon request.

Personal Information

Date of birth: 01/10/77

References

References available upon request.

Timeline

Scrum Master / Agile Coach

03.2020 - 02.2025

Test Manager / Domain Lead

12.2016 - 03.2020

Systems Assurance Tester

09.2004 - 12.2016

In-Life Support

02.2004 - 09.2004

Lead QSA – CRM Campaign

03.2001 - 02.2004

Support Team Advisor

02.2000 - 03.2001

Professional Sales Advisor

01.1997 - 02.2000

8 GCSEs - including English and Maths

Frodsham High School

Similar Profiles

Create profile
Denise Campbell